Prior Authorization Coordinator Full-Time | $19-21/hour | Monday–Friday | 8:00 AM–4:30 PM CST Location: Remote About DxTx Pain & Spine At DxTx Pain & Spine, we’re redefining how pain and spine practices thrive. As a physician-aligned partner organization, we empower independent, award-winning physicians across the country by combining clinical autonomy with strong operational support. Our model preserves each practice’s unique identity and decision-making freedom, while providing scalable resources in compliance, finance, ASC management, and marketing. Guided by our patient-first philosophy, we diagnose and treat pain at its source using non-surgical and minimally invasive options—reserving surgery as a last resort. The Opportunity As a Prior Authorization Coordinator, you’ll play a vital role in ensuring patients receive timely approval for the care they need. You’ll manage the entire authorization process for interventional pain management procedures—supporting both office-based and advanced outpatient treatments. This role is ideal for someone detail-oriented, collaborative, and dedicated to process accuracy and patient impact. What You’ll Do: Authorization Management & Compliance - Monitor advanced procedure trackers for each practice to identify authorization opportunities. - Collect all required documentation for prior authorizations. - Review medical necessity guidelines for procedures by Paycor. - Accurately and promptly submit prior and retro authorization requests to payors. - Document account activity, updating patient and claim information to ensure efficient claim processing. - Identify trends or issues that delay authorization or claims processing. Collaboration & Communication - Communicate with practices, vendors, insurance companies, patients, and management to secure necessary approvals. - Provide the highest level of customer service to internal teams. - Serve as a backup to the Contact Center Team during peak scheduling call times. - Perform other related duties as assigned to support smooth operations and patient care continuity. You’ll Thrive in This Role If You… - Excel at organization, accuracy, and time management. - Communicate clearly and professionally—both verbally and in writing. - Are a proactive problem-solver who enjoys navigating complex processes. - Value teamwork, adaptability, and supporting patient-centered care. - Are comfortable working remotely in a fast-paced, detail-driven environment. Qualifications - High School Diploma or GED (required) - Minimum of 1 year of prior authorization and clinical setting experience (required) - Experience working within Pain Management required - Proficient in Microsoft Office Suite - Strong analytical and problem-solving abilities - Excellent organizational skills and attention to detail - Knowledge of HIPAA privacy and security requirements - Basic understanding of medical terminology - Familiarity with payor portals and medical policy navigation - Must be able to sit for extended periods, communicate clearly, perform computer-based tasks, occasionally lift up to 25 lbs, and maintain close vision, depth perception, and focus adjustment. What We Offer - Health, Dental & Vision Insurance - Accident and Life/AD&D Insurance - Short & Long-Term Disability - Emergency Travel Assistance Program - ID-theft Protection Services - LifeMart Employee Discount Program - Health Savings Account (HSA) - Health Management Tools - Paid Time Off (PTO) - Company Paid Holidays - Paternal Leave - 401(k) Retirement Plan - Remote Stipend - Travel Reimbursement - Continuing Education Reimbursement - Bonusly (employee recognition platform) - DailyPay (on-demand pay access) Why You’ll Love Working at DxTx Pain & Spine At DxTx, you’ll join a supportive, mission-driven team that values transparency, innovation, and growth. You’ll have the opportunity to contribute to a national network that’s transforming pain care—while enjoying the flexibility of remote work and the satisfaction of meaningful impact. Ready to Make a Difference? If you’re detail-driven, patient-focused, and eager to play a key role in delivering exceptional pain care, we’d love to hear from you. Apply today and help patients access the care they deserve. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Medication Adherence Technician applies knowledge and skills to engage in in-depth discussions with patients about medication adherence to identify and resolve patient adherence barriers. The incumbent in this role works with providers, clinical pharmacists and the pharmacy department to provide a coordinated adherence packaged product for patients requiring additional support establishing and maintaining compliance to their medication regimens. He/She is accountable for providing an unsurpassed patient experience by communicating to patients/providers on program specifics and arranging for prescription processing within the pharmacy; with the ultimate goal for patients to obtain an organized product they will understand allowing them to reduce or eliminate any adherence challenges. The Medication Adherence Technician focuses on providing consistent visibility and a presence to the target clients and patients.ESSENTIAL JOB DUTIES/RESPONSIBILITIES: - Makes outbound calls to patients and healthcare professionals regarding patient medications, adherence, and barrier removal. - Works diligently to remove barriers to ensure prescription regimens are provided to patients. This may involve analysis, research, and problem-solving to obtain resolution. - Interacts with healthcare professionals of all levels involving patient medications. Calls the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90-day supply requests. - Captures and supports medication adherence patient prescription requests/needs. - Facilitates and/or coordinates the process whereby prescriptions are sent into the pharmacy pharmacy for patients, processed appropriately, adjudicated to third party insurance, error resolution completed, packaged and prepared for dispensing to the patient. - Follows established medication adherence workflows, including but not limited to: following up with patients requesting enrollment and patients currently enrolled to initiate or continue delivery of medication regimens. - Ensures assigned prescription processing tasks are accurate and reviewed by supervising personnel as required before dispensing to patients. - Motivated to meet set targets as established by leadership. Completes minimum daily goals for outreach (telephonic, email, mail) to patients and clinicians for Medication Adherence measures. - Provides feedback and/or solutions on how to improve the medication adherence patient/client experience. - Assists with training programs for clinical personnel involved in Part D HEDIS measures in the centers of ChenMed/JenCare/Dedicated. - Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: - Foundational knowledge and understanding of standard medication adherence practices, protocols, techniques, functions and processes - Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills - Excellent written, verbal, listening and interpersonal communication skills - Good organizing and prioritizing skills - Strong time-management skills and keen eye to detail - Must possess a customer service mindset with the ability to remain patient, calm and empathetic is challenging situations - Ability to actively listen and understand patient questions and provide accurate answers or solutions. - Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process - Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company - Ability to interact with all levels of internal and external parties, to convey information correctly and always represent ChenMed and its entities in the most favorable manner - Capable of multi-tasking in a fast-paced, ever-changing healthcare environment - Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software - Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time - Spoken and written fluency in English EDUCATION AND EXPERIENCE CRITERIA: - High School Diploma or equivalent required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis - Must meet at least one of the following requirements: - Certification as a Pharmacy Technician or Medication Assistant with a minimum 6 months of related work experience OR - A minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center PAY RANGE: $14.3 - $20.42 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current employees, if you want to apply to our internal career site, please click HERE Current Contingent Worker please see job aid HERE to apply #LI-Remote

Description Job Title: Benefits Coordinator Department: Managed Benefits Location: Remote Job Summary The Benefits Coordinator aids with and facilitates all things benefits for our clients. You’ll apply your already established skillset and knowledge to recommend enhancements to clients’ current practices, implement best practices, and provide clients and employees with a top-notch service experience. You’ll be partnering with clients and brokers, and working inside carrier sites, benefit administration systems, and payroll systems to administer all health insurance changes. This role is client-facing and requires excellent communication, attention to detail, and follow up. Job Duties - Develop and maintain relationships and communications with internal partners, clients, vendors, and our client's employees. - Facilitate our clients’ employee onboarding, offboarding, new hire enrollments, terminations, and qualifying life event changes. - Assist with open enrollment. - Examine existing client systems, interface specifications, and operational needs to consult our clients in the practical system design and/or system configuration of our client’s needs. - Conduct benefit audits. - Perform necessary clerical functions. - Implement solutions that positively impact the entire client organization. - Assist or prepare client and employee correspondence as requested. - Other duties as assigned. Required Skills - Proven verbal and written communications skills. - Interpersonal and customer service skills. - Must be adaptable to change in a growing organization. - Must have exceptional organizational skills and attention to detail. - Experience working with multiple benefits/payroll platforms. - Accustomed to working with clients, brokers, carriers, and third-party vendors. - Excellent time management skills with a proven ability to meet deadlines. - Ability to function well in a fast-paced and at times stressful environment. - Proficient with Zoom platform, Microsoft Office Suite or related software. Education and Experience - Bachelor’s degree in human resources or related field and/or equivalent experience. (Consider Associate degree or higher) - Three (3) plus years payroll and benefits experience required. - Employee onboarding and offboarding experience preferred. - Experience with online project boards preferred (Smartsheet). Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to move up to 15 pounds at times. - Must be able to participate in video conferences/meetings.

About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About the Role OpenLoop is looking for a Director of Workplace to join our team remotely or at HQ in Des Moines, IA. In this role you will lead the design and operation of OpenLoop’s physical workplace strategy building collaboration-first spaces that support our people, culture, and healthcare operations as we scale. What You'll Do - Own and operate OpenLoop’s global office strategy, aligning physical spaces with business needs and company growth. - Design, operate, and optimize a portfolio of collaboration hubs, operational offices, and enterprise coworking spaces, including WeWork and similar partners - Lead site strategy, buildouts, security, and day-to-day operations across current and future locations (U.S. and international) - Build and manage on-site workplace teams (e.g., front desk and hourly staff) and external vendors - Partner closely with Legal, People & Culture, Finance, IT, and Security to ensure compliant, secure, and scalable workplaces, especially in healthcare-adjacent environments - Support supply chain and healthcare distribution operations by upleveling workspace compliance, logistics, and operational rigor - Optimize workplace footprint and real estate decisions to meet 50-state presence requirements while managing cost and utilization Who You Are - A strategic and hands-on leader who understands how physical space drives culture and performance - Experienced in workplace, real estate, facilities, or operations leadership within complex or regulated environments - Comfortable operating across corporate and healthcare-adjacent settings, including compliance and security requirements - Skilled at scaling multi-site, distributed operations with limited existing playbooks - A strong cross-functional partner who collaborates effectively with Legal, PC, Finance, and executive stakeholders - Energized by ambiguity and motivated to build something new Our Benefits In addition, for salaried positions you would also be eligible for: - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.