PuzzleHR

Role Description The Technology Projects Supervisor is responsible for the operational oversight and frontline leadership of our RPA service delivery and ensuring the successful execution of technical projects from intake through closure. This role ensures high-quality client service delivery by overseeing day-to-day project work, driving team performance, and proactively identifying service gaps or client risks. The Technology Projects Supervisor serves as a key escalation point for client issues, operational challenges, and delivery risks, ensuring a high-quality client experience while driving operational efficiency and continuous improvement. Job Duties - Directly recruit, oversee, coach, and support a team of Intake Specialists (PMs) and RPA Engineers. - Monitor and manage project workload distribution to ensure timely delivery of contracted services while balancing team capacity. - Ensure consistent delivery against SLAs, KPIs and contractual obligations. - Drive accountability and performance management through one-on-ones, progress check-ins, and adherence to KPIs. - Serve as an escalation point for client-related challenges and lead the planning of resolution. - Contribute to process improvement, automation efforts, and SOP development for the team. - Contribute strategic initiatives to improve service delivery, automate repetitive tasks, and enhance client engagement. - Support hiring, onboarding, and development of team members to ensure strong technical and client-facing capabilities. - Build strong client relationships through proactive communication and issue resolution. - Provide insight into team capacity, project forecasting, and resource planning. - Partner with Sales to provide pre-sales support, review ASA scope and ensure projects are priced accurately to maintain project profit-margin. - Foster a team culture of collaboration, accountability, ownership and continuous improvement. - Other duties as assigned. Qualifications - Three (3) + years of experience in an operations, implementation, or client-facing services role. - Proven experience leading project-based teams or managing multiple priorities in a fast-paced, client-facing environment. - Familiarity with project management, process improvement, and the agile methodology. - Experience with resource planning, capacity management, and project forecasting. - Strong communication and problem-solving skills, with the ability to manage escalations calmly and professionally. - Ability to manage competing priorities, coach team members, and enforce standards that ensure client experience consistency. - Excellent written and oral communication skills. - Ability to deliver clear and effective presentations. - Ability to appropriately handle sensitive and confidential information. Requirements - A bachelor's degree and/or a minimum of three (3) years of related experience preferred. - A minimum of one (1) year of supervisory experience in a fast-paced and/or technical environment preferred. - Demonstrated process improvement, design, and application is preferred. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to move up to 15 pounds at times. - Must be able to participate in video conferences/meetings. Company Description

Description Job Title: Benefits Coordinator Department: Managed Benefits Location: Remote Job Summary The Benefits Coordinator aids with and facilitates all things benefits for our clients. You’ll apply your already established skillset and knowledge to recommend enhancements to clients’ current practices, implement best practices, and provide clients and employees with a top-notch service experience. You’ll be partnering with clients and brokers, and working inside carrier sites, benefit administration systems, and payroll systems to administer all health insurance changes. This role is client-facing and requires excellent communication, attention to detail, and follow up. Job Duties - Develop and maintain relationships and communications with internal partners, clients, vendors, and our client's employees. - Facilitate our clients’ employee onboarding, offboarding, new hire enrollments, terminations, and qualifying life event changes. - Assist with open enrollment. - Examine existing client systems, interface specifications, and operational needs to consult our clients in the practical system design and/or system configuration of our client’s needs. - Conduct benefit audits. - Perform necessary clerical functions. - Implement solutions that positively impact the entire client organization. - Assist or prepare client and employee correspondence as requested. - Other duties as assigned. Required Skills - Proven verbal and written communications skills. - Interpersonal and customer service skills. - Must be adaptable to change in a growing organization. - Must have exceptional organizational skills and attention to detail. - Experience working with multiple benefits/payroll platforms. - Accustomed to working with clients, brokers, carriers, and third-party vendors. - Excellent time management skills with a proven ability to meet deadlines. - Ability to function well in a fast-paced and at times stressful environment. - Proficient with Zoom platform, Microsoft Office Suite or related software. Education and Experience - Bachelor’s degree in human resources or related field and/or equivalent experience. (Consider Associate degree or higher) - Three (3) plus years payroll and benefits experience required. - Employee onboarding and offboarding experience preferred. - Experience with online project boards preferred (Smartsheet). Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to move up to 15 pounds at times. - Must be able to participate in video conferences/meetings.

Description Job Title: Leave of Absence Case Manager Department: Leave of Absence Reports to: Leave of Absence Supervisor Location: Remote Revised: 12/12/2025 Job Summary The Leave of Absence Case Manager oversees and administers employee leave requests and accommodations requiring specialized attention for our clients’ employees. You’ll apply your already established skillset and knowledge to administer leave requests arising under FMLA, ADA, state/local laws, Company policies and short- and long-term disability plans. You’ll also work in partnership with our clients following all SOPs while providing them and their employees with top-notch service experience. You’ll be working with various systems to administer employee leave situations. This position works in tandem with internal colleagues across various groups. The role may also require working with 3rd party providers as needed to support our clients and their employees. Job Duties - End-to-end (from initial request/notice to return-to-work) administration of the leave process including documentation, determining eligibility and accounting for intermittent and reduced-schedule leave. - Develop and maintain relationships and communications with internal partners, clients, client?employees and 3rd parties as required. - Communicate with employees regarding their needs and available solutions. - Ensure that employees are aware of their responsibilities and of documentation and notice requirements required in the process of qualifying for and taking leave. - Advise on the interaction of leave laws with paid-time-off and short-term and long-term disability benefits. - Facilitate and coordinate all aspects of the leave (all leave types, ADA, etc.) management process for our clients and their employees. - Maintain complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and best practices. - Maintain knowledge of all applicable leave and accommodation laws including FMLA, ADA, and state/local laws. - Ensure that leave and accommodation request records are complete and accurately maintained, which includes adhering to, creating and updating SOPs. - Timely update Monday.com LOA Board for each client and maintain communications/updates for a real-time leave database. - Maintain SLAs with response times to employees and clients. - Coordinate with payroll and benefits teams to provide applicable leave information and tracking. - Preserve confidentiality of employee medical documentation and files under HIPAA regulations. - Communicate with internal staff, where appropriate, for escalations or assistance with complex situations. - Assist or prepare client and employee correspondence. - Perform other related duties as assigned. Required Skills - Federal and State LOA, STD, and ADA knowledge. - Required state knowledge of three or more of the following state leaves: CA, NY, NJ, MA, OR, MN, RI, CO, DC, & WA. - Experience in high-volume leave case management environment supporting multiple leaves and states at the same time preferred. - Accustomed to working with clients, brokers, and third-party vendors.? - Excellent?verbal and written communication skills.? - Excellent?interpersonal, problem-solving, organizational, and customer service skills.? - Must be detail driven; attention to detail is a must! - Must be adaptable to change in a growing organization.? - Excellent time management skills with a proven ability to meet deadlines.? - Ability to function well in a fast-paced and at times stressful environment.? - Proficient with Microsoft Office Suite and other relevant software.? - Experience working in a document signature system. Education and Experience - Bachelor’s degree in human resources or related field and/or equivalent experience, - Three (3) plus years’ Leave Management experience required. - Experience working with multiple benefits/payroll platforms preferred. - Preferred, completion of specialized training on FMLA/Leave administration is a plus. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to move up to 15 pounds at times. - Must be able to participate in video conferences/meetings.

Description Job Title: Payroll Specialist Location: Remote Job Summary In this unique and rewarding position, the Payroll Specialist supports and oversees payroll operations for assigned clients utilizing a vendor-specific platform. This role is responsible for processing accurate and timely payroll, maintaining payroll data integrity, and executing payroll transactions in alignment with established processes and service expectations. The Payroll Specialist applies payroll expertise to recommend process enhancements, implement best practices, and support continuous improvement efforts. This position serves as a liaison between clients and their payroll technology, executing payroll tasks, system updates, and client requests while delivering a high-quality service experience. Job Duties - Process end-to-end payrolls for multiple clients using the vendor-specific platform. - Audit payroll data for accuracy, including earnings, deductions, and accruals. - Perform payroll balancing to ensure precise and error-free processing. - Manage payroll changes such as new hires, terminations, compensation updates, and earnings/deduction changes within the vendor's system. - Process off-cycle payrolls, bonuses, commissions, and retroactive adjustments. - Support payroll imports, integrations, and timekeeping data reviews within the vendor-specific system. - Partner with clients to collect, validate, and process payroll inputs. - Identify and implement payroll process improvements to enhance efficiency and accuracy. - Research and resolve payroll discrepancies and client payroll inquiries. - Maintain payroll documentation and support creation and updates of SOPs. - Participate in payroll projects, system optimizations, and client onboarding activities as needed. - Collaborate cross-functionally with internal teams to support payroll processing, data accuracy, and timely resolution of payroll-related items. - Other duties as assigned. Required Skills - Hands-on payroll processing experience in the vendor-specific system. - Advanced Microsoft Excel proficiency required, including the ability to audit, manipulate, and reconcile large payroll data sets. - Experience using Excel for payroll balancing, variance analysis, retro calculations, and data validation. - Strong working knowledge of formulas such as VLOOKUP/XLOOKUP, SUMIF(S), COUNTIF(S), IF statements, and pivot tables. - Ability to import/export payroll files and review data feeds using Excel. - Experience managing client-facing payroll communications. - Strong verbal and written communication skills. - Excellent customer service and interpersonal skills. - Strong attention to detail and organizational skills. - Ability to manage multiple payrolls in a deadline-driven environment. - Proven problem-solving skills with the ability to navigate complex payroll scenarios. - Ability to work independently and collaboratively in a fast-paced environment. Education and Experience - Bachelor’s degree in Human Resources, Business, Finance, or related field — or equivalent experience. - 5 + years of payroll processing experience. - 2-4 years direct experience processing payroll in a vendor-specific system required. - Working knowledge of payroll principles, practices, and procedures. - Benefits and earnings/deduction configuration experience preferred. - Client payroll onboarding or implementation experience a plus. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to move up to 15 pounds at times. - Must be able to participate in video conferences/meetings.

Description Job Title: Implementation Payroll Engineer Location: Remote Job Summary In this unique and rewarding position, the Implementation Payroll Engineer aids with and facilitates all things payroll for our clients. You’ll apply your already established skillset and knowledge to recommend enhancements to clients’ current practices and oversee the transition of our new clients’ successful onboarding. You’ll play the liaison between the client and their chosen vendor, completing Managed Payroll implementation, HCM optimization projects, and payroll vendor transitions. This position also works in tandem with our Regional Sales Managers, providing pre-sale support to the payroll/HCM processes as needed. Job Duties - Lead the process of transitioning new clients from their existing human capital management software to the PuzzleHR product suite; utilize effective client service and change management practices to ensure a smooth conversion. - Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate. - Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team. - Serve as the subject matter expert and advocate for the PuzzleHR product suite; ensure set up is consistent with the clients’ needs and expectations. - Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals. - Possess working knowledge of the full PuzzleHR product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines. - Work in coordination with non-client facing implementation team members to ensure accurate database configuration. - Test client data and PuzzleHR system configuration to ensure proper functionality and quality; resolve data discrepancies from testing and/or initial production activity within the software. - Investigate, analyze, and recommend solutions for clients’ issues; collaborate with implementation leadership and technical support staff to eliminate recurring issues. - Maintain accurate project status in PuzzleHR project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks. - Conduct telephone/web-based and/or face to face training sessions with new users. - Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed. - Transition clients to ongoing Client Services Support resources upon successful implementation. - Train and mentor new team members. - Serve as a thought leader for continuous improvement of the implementation process. Identify broad level enhancements that will continue to foster the delivery of an “amazing client experience” and drive client satisfaction and retention. Provide recommendations for advancing project management processes and/or methodologies. Required Skills - Payroll, benefits, and project management experience required. - Client payroll onboarding experience preferred. - Excellent verbal and written communications skills. - Excellent interpersonal and customer service skills. - Proven organizational skills and attention to detail. - Ability to function well in a fast-paced and at times stressful environment. - Proficient with Microsoft Office Suite or related software. Education and Experience - Bachelor’s degree in human resources or related field and/or equivalent experience. - Previous payroll implementation experience required. - Paylocity experience preferred. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to move up to 15 pounds at times. - Must be able to participate in video conferences/meetings.

Description Job Title: Leave of Absence Case Manager Location: Remote Job Summary The Leave of Absence Case Manager oversees and administers employee leave requests and accommodations requiring specialized attention for our clients’ employees. You’ll apply your already established skillset and knowledge to administer leave requests arising under FMLA, ADA, state/local laws, Company policies and short- and long-term disability plans. You’ll also work in partnership with our clients following all SOPs while providing them and their employees with top-notch service experience. You’ll be working with various systems to administer employee leave situations. This position works in tandem with internal colleagues across various groups. The role may also require working with 3rd party providers as needed to support our clients and their employees. Job Duties - End-to-end (from initial request/notice to return-to-work) administration of the leave process including documentation, determining eligibility and accounting for intermittent and reduced-schedule leave. - Develop and maintain relationships and communications with internal partners, clients, client?employees and 3rd parties as required. - Communicate with employees regarding their needs and available solutions. - Ensure that employees are aware of their responsibilities and of documentation and notice requirements required in the process of qualifying for and taking leave. - Advise on the interaction of leave laws with paid-time-off and short-term and long-term disability benefits. - Facilitate and coordinate all aspects of the leave (all leave types, ADA, etc.) management process for our clients and their employees. - Maintain complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and best practices. - Maintain knowledge of all applicable leave and accommodation laws including FMLA, ADA, and state/local laws. - Ensure that leave and accommodation request records are complete and accurately maintained, which includes adhering to, creating and updating SOPs. - Timely update Monday.com LOA Board for each client and maintain communications/updates for a real-time leave database. - Maintain SLAs with response times to employees and clients. - Coordinate with payroll and benefits teams to provide applicable leave information and tracking. - Preserve confidentiality of employee medical documentation and files under HIPAA regulations. - Communicate with internal staff, where appropriate, for escalations or assistance with complex situations. - Assist or prepare client and employee correspondence. - Perform other related duties as assigned. Required Skills - Federal and State LOA, STD, and ADA knowledge. - Required state knowledge of three or more of the following state leaves: CA, NY, NJ, MA, OR, MN, RI, CO, DC, & WA. - Experience in high-volume leave case management environment supporting multiple leaves and states at the same time preferred. - Accustomed to working with clients, brokers, and third-party vendors.? - Excellent?verbal and written communication skills.? - Excellent?interpersonal, problem-solving, organizational, and customer service skills.? - Must be detail driven; attention to detail is a must! - Must be adaptable to change in a growing organization.? - Excellent time management skills with a proven ability to meet deadlines.? - Ability to function well in a fast-paced and at times stressful environment.? - Proficient with Microsoft Office Suite and other relevant software.? - Experience working in a document signature system. Education and Experience - Bachelor’s degree in human resources or related field and/or equivalent experience, - Three (3) plus years’ Leave Management experience required. - Experience working with multiple benefits/payroll platforms preferred. - Preferred, completion of specialized training on FMLA/Leave administration is a plus. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to move up to 15 pounds at times. - Must be able to participate in video conferences/meetings.

Description Job Title: Benefits Coordinator Department: Managed Benefits Location: Remote Job Summary The Benefits Coordinator aids with and facilitates all things benefits for our clients. You’ll apply your already established skillset and knowledge to recommend enhancements to clients’ current practices, implement best practices, and provide clients and employees with a top-notch service experience. You’ll be partnering with clients and brokers, and working inside carrier sites, benefit administration systems, and payroll systems to administer all health insurance changes. This role is client-facing and requires excellent communication, attention to detail, and follow up. Job Duties - Develop and maintain relationships and communications with internal partners, clients, vendors, and our client's employees. - Facilitate our clients’ employee onboarding, offboarding, new hire enrollments, terminations, and qualifying life event changes. - Assist with open enrollment. - Examine existing client systems, interface specifications, and operational needs to consult our clients in the practical system design and/or system configuration of our client’s needs. - Conduct benefit audits. - Perform necessary clerical functions. - Implement solutions that positively impact the entire client organization. - Assist or prepare client and employee correspondence as requested. - Other duties as assigned. Required Skills - Proven verbal and written communications skills. - Interpersonal and customer service skills. - Must be adaptable to change in a growing organization. - Must have exceptional organizational skills and attention to detail. - Experience working with multiple benefits/payroll platforms. - Accustomed to working with clients, brokers, carriers, and third-party vendors. - Excellent time management skills with a proven ability to meet deadlines. - Ability to function well in a fast-paced and at times stressful environment. - Proficient with Zoom platform, Microsoft Office Suite or related software. Education and Experience - Bachelor’s degree in human resources or related field and/or equivalent experience. (Consider Associate degree or higher) - Three (3) plus years payroll and benefits experience required. - Employee onboarding and offboarding experience preferred. - Experience with online project boards preferred (Smartsheet). Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to move up to 15 pounds at times. - Must be able to participate in video conferences/meetings.

• Lead Marketing Strategy for Healthcare Practices • Develop and execute marketing strategies tailored to healthcare practices, with a focus on patient acquisition, retention, and visibility. • Partner with practice leaders to understand business goals and identify marketing opportunities that support growth. • Translate practice objectives into clear, actionable marketing plans across digital and traditional channels. • Oversee Campaign Execution & Performance • Manage and optimize marketing initiatives including SEO, paid media, websites, social media, email campaigns, print materials, and content. • Monitor campaign performance and adjust strategies to improve effectiveness and ROI. • Maintain and manage each practice’s online presence, including social platforms, reviews, and search visibility. • Client Relationship Management • Build strong, trusted relationships with key client stakeholders, serving as a primary marketing contact. • Provide proactive guidance, address concerns, and ensure a positive, high-touch client experience. • Identify upsell and cross-sell opportunities that align with client needs and goals. • Recognize at-risk accounts early and develop plans to support retention and long-term success. • Cross-Functional Collaboration • Work closely with internal marketing, design, analytics, and leadership teams to deliver cohesive, effective campaigns. • Coordinate with external vendors or agencies as needed to support execution (e.g., web development, content creation). • Maintain clear documentation of client interactions, timelines, and deliverables. • Market Insight & Growth Support • Stay informed on healthcare marketing trends, competitive activity, and evolving patient behavior. • Use insights to inform strategy recommendations and continuous improvement. • Support events, webinars, or community outreach initiatives that promote practices and engage patients.

• Own and drive the full sales cycle, from outbound prospecting and inbound lead follow-up through proposal development and contract close • Build strong relationships with healthcare decision-makers, understanding their growth goals, challenges, and priorities • Position Onspire’s integrated marketing solutions clearly and confidently, tailoring recommendations to each prospect • Consistently meet or exceed individual revenue targets tied to OTE • Partner with leadership to refine sales strategy, pricing, packaging, and positioning • Provide feedback on market trends, competitive insights, and client needs to influence service offerings • Collaborate with marketing on lead generation, messaging, and sales enablement materials • Help establish and improve sales processes, CRM usage, and forecasting • Work closely with internal strategy, marketing, and account teams to ensure smooth handoff from sales to delivery • Serve as a trusted advisor during early client engagements, setting expectations and building long-term relationships.