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Empowering Our Customers To Advance Healthcare
Director, Strategic Relations
Location
United States
Posted
158 days ago
Salary
$140K - $211K / year
Seniority
Lead
Job Description
Director, Strategic Relations
Owens & Minor
• Establish relationships with new and existing customers that lead to increased revenue growth. • Identify business opportunities with new and existing customers that can be memorialized into contractual commitments. • Responsible for achieving assigned operating earnings and revenue objectives for all assigned accounts. • Assisting with the development of strategies and programs to fulfill identified need for Apria and key stakeholders. • Develops and delivers presentations to key stakeholders. • Manages Apria’s relationship with the account and acts as the primary point of contact within Apria for the account. • Holds quarterly and/or bi-annual meetings to review contract performance and identify opportunities for improvement. • Analyzes customer needs and strategic direction, collects intelligence on competition, and determines opportunities to improve business profitability and strengthen Apria’s strategic position. • Manages the contracting process including amendments, rate approvals, language review, execution, and implementation of agreements both with the customer and internally. • Manages request for proposals, proforma and contract processes and ensures timely and appropriate responses to key stakeholders. • Oversees customer relationships and resolves identified service issues. • Maintains understanding of trends to ensure continuous improvement within each account, as well as coordination with operations management as needed. • Executes company initiatives, such as price improvement initiatives, program implementation, and new product rollouts. • Monitors revenue and profitability trends and key account performance indicators to ensure results are being achieved. • Completes reports on contract opportunities and progress in achieving assigned objectives. • Maintains database of account contacts and key account information. • Performs other duties as required.
Job Requirements
- Four-year college degree OR equivalent experience is required.
- Degree in Business, Finance, Health Administration or related degree preferred.
- At least eight years related work experience is required, four of which in a Managed Care Organization or health care provider organization.
- Financial acumen with an ability to understand financial models.
- Strong negotiation skills.
- Proactive strategist with ability to anticipate market changes and trends.
- Demonstrated Account management experience.
- Outstanding verbal and written communicator: demonstrated ability to simplify complex ideas, tell a compelling story using data, and create and deliver compelling presentations for senior leadership.
- Exemplary relationship builder and team player: experience building successful partnerships and influencing stakeholders and colleagues, with direct authority, to drive projects forward.
- Accomplished problem solver: creative yet pragmatic, with ability to effectively problem-solve anticipated and unexpected challenges.
- Strong results driver: consistently delivers flawless execution and high-quality deliverables despite ambiguity, at times managing simultaneous projects with competing priorities.
- Excellent strategic thinker: ability to synthesize multiple inputs, use incomplete information to get to crux of issue, and step back and see bigger picture.
- Decision-making skills.
- Intermediate level of Microsoft Office.
- English (reading, writing, verbal).
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
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