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Smart Care logo
Smart Care

Commercial Foodservice, Refrigeration, HVAC and Cold Storage Equipment Services

Director, Strategic Accounts – Government and Education

DirectorDirectorOtherRemoteLeadTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Illinois

Posted

159 days ago

Salary

0

Seniority

Lead

Bachelor Degree5 yrs expEnglishERP

Job Description

Director, Strategic Accounts – Government and Education

Smart Care

• Proactive and ongoing communication with SLED customers to understand their needs, funding patterns, and evolving regulatory environment • Works with the Marketing and Service Operations teams to make sure that customer needs are addressed in our product offerings • Provides training to the Field Sales force on how to position, sell and win business with SLED customers • Provides direct selling assistance to the field sales team as necessary to achieve the SLED sales targets • Directly manages key GPO relationships that help drive growth • Builds relationships with customers based on mutual respect as a ‘trusted advisor’ • Navigates customer organizations to build advocates and awareness across multiple functional areas and regional/local leaders • Works cross-functionally internally to resolve customer complaints / escalations and improves processes and communications to prevent future issues • Creates annual strategic plans for “key” accounts including growth plans and targets • Creates and conducts quarterly business reviews on Smart Care performance with GPOs and end clients

Job Requirements

  • Bachelor’s Degree in Business or related field, MBA preferred
  • 5-8 years of successful experience in Account Management, Business Development, Inside Sales or other customer facing roles
  • Excellent oral and written communications skills
  • Strong problem-solving skills along with a high level of attention to detail
  • Comfort using business intelligence (BI) software to analyze customer trends and needs
  • Effective prioritization and time management with a demonstrated sense of urgency
  • Sales process knowledge with solid negotiation and networking skills
  • Capacity to influence others’ behavior through persuasive presentations, effective customer relationship development, facilitation, training and development
  • Results-oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and leveraging resources to accomplish his/her priorities
  • Adept at grasping, understanding, and articulating divisional/company vision
  • Passion to win and motivate a diverse team
  • Experience with Microsoft Excel, Power Point, and ERP systems

Benefits

  • Health insurance
  • 401(k)
  • Professional development opportunities
  • Paid time off

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