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Service Desk Analyst, French Speaking
Location
Ireland
Posted
85 days ago
Salary
0
Seniority
Senior
Job Description
Service Desk Analyst, French Speaking
Sysco
• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow • Deliver excellent customer service and professional support • Escalate or reassign unresolved incidents to appropriate teams • Analyse and resolve hardware/software issues using standard tools and methods • Document case details clearly in ServiceNow, including steps taken and customer impact • Meet/exceed defined performance metrics including CSat and QA standards • Continuously build knowledge of company-specific products and services • Create/update knowledge articles to support First Call Resolution and self-service • Participate in after-hours and on-call rotations to ensure 24/7 support coverage • Complete training objectives and uphold Sysco’s Mission and Values
Job Requirements
- Bilingual - English and French (required)
- Good experience in a Service Desk or similar IT support environment
- Experience using ServiceNow ITSM workflows
- Detail-oriented with solid judgment and initiative
- Ability to troubleshoot and resolve technical issues independently
- Knowledge of Microsoft Office365 and standard network tools
- Familiarity with ITIL principles
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
Benefits
- At Sysco International everyone is welcome.
- We actively celebrate the unique talents of each and every colleague.
- We implement adjustments to our recruitment process to support candidates.
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