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Sysco logo
Sysco

Connecting the world to share food and care for one another

Service Desk Analyst, French Speaking

AnalystAnalystFull TimeRemoteSeniorTeam 10,001+Since 1969H1B SponsorCompany SiteLinkedIn

Location

Ireland

Posted

85 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishFrenchAWSITSMServiceNow

Job Description

Service Desk Analyst, French Speaking

Sysco

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow • Deliver excellent customer service and professional support • Escalate or reassign unresolved incidents to appropriate teams • Analyse and resolve hardware/software issues using standard tools and methods • Document case details clearly in ServiceNow, including steps taken and customer impact • Meet/exceed defined performance metrics including CSat and QA standards • Continuously build knowledge of company-specific products and services • Create/update knowledge articles to support First Call Resolution and self-service • Participate in after-hours and on-call rotations to ensure 24/7 support coverage • Complete training objectives and uphold Sysco’s Mission and Values

Job Requirements

  • Bilingual - English and French (required)
  • Good experience in a Service Desk or similar IT support environment
  • Experience using ServiceNow ITSM workflows
  • Detail-oriented with solid judgment and initiative
  • Ability to troubleshoot and resolve technical issues independently
  • Knowledge of Microsoft Office365 and standard network tools
  • Familiarity with ITIL principles
  • Degree or equivalent experience preferred.
  • ITIL V4 / ITSM certification preferred.
  • AWS and Microsoft MCSE certifications are a plus.

Benefits

  • At Sysco International everyone is welcome.
  • We actively celebrate the unique talents of each and every colleague.
  • We implement adjustments to our recruitment process to support candidates.

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