• Overall management of the order and order personnel, including quality assurance for all products delivered to the Government and availability of resources to complete all requirements. • Contact point for all matters related to order management, task order modifications, and performance issues. • Meets with customer and Contractor personnel to discuss and review task requirements, performance, and deliverables. • Fulfills order reporting requirements. • Must provide off-site, oversight under this task order to our staff. • Coordinating our employees’ work schedule, timesheet, leave requests, resolving grievances, and taking disciplinary actions. • Leading staff to meet expectations and improve performance and quality throughout the duration of the period of performance. • Responsible for providing required progress reports, monitoring staff workload and performance to ensure staff is meeting expectations and ensuring that work trackers and status reports are completed timely and accurately, with current status information and must respond to questions/concerns from the COR or Team Leader. • Facilitate the on-boarding of any new contractor staff and ensure that all applicable forms and on-boarding requirements are completed in a timely manner.

• Execute end-to-end AML/KYC/KYB compliance for customer onboarding, including CDD and EDD for high-risk customers • Manage transaction monitoring systems—configure rules, investigate alerts, and identify patterns of money laundering, structuring, terrorist financing, and sanctions violations • Maintain operational compliance across EU MiCA, DORA, GENIUS, and money transmitter licensing obligations • Oversee AML/CFT regulations, OFAC sanctions, and travel rule requirements • Identify gaps in compliance workflows and implement improvements that balance efficiency with regulatory rigor • Partner with Product, Engineering, and Customer Success to build compliance controls into platform functionality • Support regulatory examinations and audits with documentation, testing, and timely responses

• Conduct a monthly onsite monitoring visit for each home with residents using the Residential Monitoring Checklist. • Conduct a quarterly monitoring onsite visit for each licensed home with no residents using the Residential Monitoring Checklist. • Ensure that at least quarterly each group home receives an unannounced group home monitoring visit using the Residential Monitoring Checklist. • At least 1 time per year ensure the facility is visited on a weekend or outside of normal business hours (8:00am5:00pm). • Document violations noted during the onsite visit. • Review and approve the licensee’s Corrective Action Plan to address identified deficiencies. • Submit a Provider Agency Action Request Form (PAARF) as designated. • Update information in GRID monthly to reflect correct client admissions and discharges for each facility visited. • Update information in APD iConnect as appropriate. • Assist with Disaster Planning activities as assigned. • Complete other related duties as assigned.

**Competitive Campaigns & Programs** - Plan and execute targeted multi-channel campaigns (email, paid media, direct mail, events) designed to win competitive accounts and displace incumbents. - Analyze, segment, and launch competitive acquisition campaigns aligned to account buying cycles, closed-lost patterns, and competitive vulnerabilities. - Incorporate industry-specific positioning, market trends, and new Veriforce product releases into omni-channel campaign strategies. - Partner with Sales and SDR leadership to align competitive plays with account-level strategies. - Run evergreen programs such as executive dinners, webinars, competitive nurture tracks, and displacement campaigns. **Competitive Intelligence & Account List Management** - Build, maintain, and continuously refine competitive account lists using multiple data sources (industry databases, buying cycles, account intelligence, contractor benchmarking, closed-lost analysis, etc.). - Leverage technologies and signals- M&A, asset sales, new site developments, regulatory investigations/citations- to identify competitive opportunities and trigger targeted campaigns. - Utilize contractor benchmarking data to guide competitive campaign themes and asset development. **Sales Enablement & Field Support** - Build and maintain competitive battlecards, toolkits, persona-specific messaging, and objection-handling guides. - Launch, update, and maintain competitive marketing and sales collateral tailored by industry segment and persona (one-pagers, landing pages, SDR sequences, case studies, etc.). - Deliver enablement sessions to Sales, SDRs, and CS teams to ensure readiness and alignment. - Maintain master competitive account lists with intel on renewals, key contacts, and areas of risk. **Event Integration** - Collaborate with Events and Customer Marketing to activate competitive presence at tradeshows, roundtables, industry conferences, and field events. - Ensure competitive messaging, positioning, and call-to-action touchpoints are consistently reflected across all in-person events and field activations. **Cross-Functional Collaboration** - Partner with Product Marketing to refine competitive positioning and messaging by industry and persona. - Work closely with the Competitive Intelligence Analyst to translate insights into actionable programs and campaigns. - Align with Customer Marketing on retention signals, expansion opportunities, and industry-specific challenges. **Measurement & Optimization** - Track program impact on meetings booked, pipeline sourced, win rates, and competitive market share. - Report performance to marketing and sales leadership; recommend optimizations for scale and ROI.