Triage & Care Coordination Specialist Overview We are seeking a compassionate and detail-oriented Triage & Care Coordination Specialist to support patients across Skilled Nursing Facility (SNF) and triage service lines. This role serves as a central communication hub between patients, providers, facilities, and interdisciplinary teams to ensure timely care coordination, improved patient outcomes, and seamless transitions of care. This is an excellent opportunity for someone who enjoys patient advocacy, problem solving, and working within value-based care environments while contributing to quality improvement initiatives. Key Responsibilities Patient Triage & Communication - Manage incoming patient and facility calls in a timely and professional manner - Document interactions accurately within the electronic health record (EHR) - Respond to voicemail, electronic, and fax communications within program turnaround standards - Escalate urgent clinical concerns to providers according to established protocols Care Coordination & Patient Advocacy - Serve as liaison between patients, providers, SNFs, hospitals, and community partners - Assist patients with navigating healthcare services and accessing resources - Support follow-up on orders, care plans, and provider recommendations - Identify barriers to care and promote patient self-management Quality & Operational Support - Track quality and program metrics using internal tools and dashboards - Help refine workflows to improve care transitions and reduce gaps in care - Participate in quality improvement and patient satisfaction initiatives Collaboration & Compliance - Participate in interdisciplinary meetings and case discussions - Maintain HIPAA compliance and regulatory documentation standards - Build professional relationships with internal teams and external partners Qualifications - 2+ years of healthcare, care coordination, or patient support experience - SNF, post-acute, managed care, or value-based care experience preferred - Strong communication and documentation skills - Ability to manage multiple priorities in a fast-paced environment - Bachelor’s degree preferred - Bilingual Spanish preferred Compensation & Benefits - Compensation: $20 – $30 per hour - Benefits: Medical, dental, vision, retirement, paid time off - Work Setting: Remote #MASC104

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The role of the Professional Services Coordinator is responsible for the coordination and scheduling of our service, lighting, rental & production, CTE, and rigging field teams. This position will focus on customer service and operational support of our field teams. A successful candidate will be a motivated individual who is interested in providing best in class customer service and has the organizational skills to manage multiple activities. - Respond to customer inquiries and repair requests via phone, email, or ticketing system. - Responds to tickets within first response window parameters. - Assign tickets to service technicians based on availability and knowledge of the issue. - Follow up on tickets and maintain quality notes about the issues/solutions/resolutions. - Coordinate schedule of field teams (Lighting, Service, Rental & Production, CTE, and Rigging) using calendar software. - Track all customer property in our possession and ensure communication flow with customers regarding their repairs. - Document and track products sent back to third party vendors for repair. - Provide invoicing support for field service team, creating orders and invoices in QuickBooks to ensure timely and accurate billings. - Provide operational support for field service teams to include ordering materials, coordinating shipping and receiving service materials. - Maintain and file proper records for service team members such as closeout documents, as built drawings, and inventory of parts and repair equipment, supplies and tools. - Participates in internal department meetings when requested to understand project requirements, timelines, and labor needs, to coordinate and schedule internal and external field resources accordingly. Qualifications - Must have a high school diploma or equivalent. - Must have excellent communication skills (both written and verbal). - Must have good organizational skills, being prompt and accurate. - Ability to organize, prioritize, and follow direction. - Must be able to pass a drug screen and background check. Core Values - Do the Right Thing - Communicate & Collaborate - Build Clients for Life - Value Our People - Deliver Results Physical Demands/Work Environment This position can be remote or operate in a professional office environment and requires the ability to remain in a stationary position for extended periods while working at a computer. The employee will regularly use standard office equipment such as computers, phones, printers, and plotters. Occasionally movement within the office is required to access files, attend meetings, and collaborate with team members. On occasion, the employee may need to lift or carry equipment or materials weighing up to 50 lbs. Americans Disability Act (ADA) VLS complies with the ADA and will provide reasonable accommodation to qualified individuals with disabilities, unless doing so would result in undue hardship. If you require accommodation to perform the essential functions of this position, please contact the Human Resources department. Equal Opportunity Employer (EOE) VLS is committed to a diverse and inclusive workplace. All qualified applicants will receive considerations for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status. Disclaimer The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to amend and assign other duties and responsibilities as needed. Acknowledgement of Receipt I acknowledge that I have received, read, and understood the job description for my position as Professional Services Coordinator. I understand that the duties and responsibilities outlined above are not all exhaustive and may change at any time. I agree to perform the duties assigned to me to the best of my ability.

• Serve as an active member of the VESO L1 Leadership Team • Accelerate business results across OpCos by applying the VES Fundamentals & Operational Excellence tools • Partner with OpCo and site leaders to build and execute VES roadmaps • Drive adoption of the VES Fundamentals & Operational Excellence across all OpCo’s, regions and functions • Deliver VES training and coaching at the Gemba • Lead/enable annual VES Assessments and the resulting action plans • Facilitate identification of workflow barriers and waste

• Oversee the full lifecycle of custom manufacturing orders — from initiation to delivery. • Coordinate daily with factory teams to ensure accuracy, on-time production, and quality compliance. • Review samples, pre-production photos, and testing results to guarantee product standards. • Manage logistics, payments, and delivery schedules with internal and external partners. • Troubleshoot and resolve production issues to maintain consistency and customer satisfaction. • Partner with sales and customer success teams on high-value or complex projects, providing feasibility and technical insights. • Collaborate with design teams to verify design files, material selections, and production feasibility. • Maintain strict quality control throughout all production stages. • Identify opportunities to optimize processes, reduce costs, and improve quality.