MASC Medical

Role Description We are seeking a patient, tech-savvy, and highly motivated IT Help Desk Specialist to join our San Diego based team in a remote position. In this entry-level role, you will be the face of technical support for our internal staff and partners. Providing excellent customer service is the most important aspect of this position. You aren’t just fixing computers; you are ensuring that our clinical teams have the tools they need to provide care to our patients. The ideal candidate will be a clear communicator who can translate complex technical issues into easy-to-understand solutions while maintaining a professional and supportive demeanor. General Duties & Responsibilities - Technical Support & Troubleshooting: - Serve as the first point of contact for all technical issues from end-users and partners. - Troubleshoot and resolve issues related to: - Communication Tools: RingCentral (or similar voice/video/messaging platforms). - Ticketing Systems: Zendesk (or similar support platforms). - Productivity Suites: Google Workspace (Email, Drive, Docs). - Healthcare Systems: Tebra (Electronic Health Records) and other practice management software. - Provide hardware support for computers, peripherals, and operating systems. - Support telephonic devices, including mobile devices and Tracfone units. - Collaborate with stakeholders to troubleshoot patient-facing mobile technology. - Equipment & Logistics: - Process and coordinate the fulfillment of IT equipment for new and existing staff. - Assist with the onboarding and offboarding process by coordinating equipment returns. - Maintain accurate inventory records of all assigned IT hardware and assets. - Documentation & Training: - Develop and share user documentation, knowledge base articles, and “Quick Start” guides. - Provide basic training to users to improve self-service and reduce recurring technical issues. - Work closely with the IT team on system improvements. - Security & Compliance: - Strictly follow and enforce company security policies (HIPAA, SOC-2, HITRUST) and federal healthcare regulations. - Maintain total confidentiality when handling sensitive patient or employee data. - Assist with compliance audits and IT risk assessments as needed. Qualifications - At least 1 year experience and bachelor's degree. - Customer Service Excellence: A genuine desire to help others and a friendly, professional "concierge-style" approach to support. - Technical Aptitude: Familiarity with Google Workspace, Mac/PC hardware, and mobile device troubleshooting. - Communication: Strong written and verbal communication skills; ability to explain tech to non-tech users. - Organization: Ability to track inventory and manage multiple support tickets simultaneously. - Compliance Mindset: An understanding of (or willingness to learn) HIPAA and healthcare data security. - Location & Availability: Fully remote position and must be available to work the 8:00 AM – 4:30 PM PST shift. Benefits - Competitive $50,000 salary. - Health, Dental, Vision. - 2 weeks paid time away. - 6 to 7 company recognized holidays. - Opportunity to grow within a fast-paced, tech-enabled healthcare company. - A collaborative and mission-driven work environment.

Role Description A leading medical organization is seeking an Advanced Practice Provider (APP) to join their Intake team in a full-time, 100% telemed role. This critical position is focused on the patient intake process and is led by a supervising Emergency Room Physician. The provider can be based anywhere in Texas, with preference given to candidates near clinics in San Antonio, Dallas, Corpus Christi, Lubbock, or Austin. - Provide telemedical clinical support for the patient intake process. - Work collaboratively under the guidance of a supervising Emergency Room Physician. - Manage approximately 36 patient-facing hours per week. - The majority of patient-facing hours will take place during business hours, Monday through Friday. - Participate in a variable weekend coverage schedule, determined on a quarter-by-quarter basis by the intake team. Qualifications - Urgent care or Emergency medicine experience required. Requirements - Advanced Practice Provider (APP) certification/licensure is required. - Active Texas State License is required. - Ability to work independently in a telemedicine environment. - Flexibility to cover weekend shifts as part of a quarterly team rotation. Benefits - Annual Compensation: $120,000 - $140,000. - Bonus: Productivity bonus. - Relocation Assistance: $15K – $20K. - 401K: Yes, with a 1% match. - Malpractice Insurance: Covered with tail. - Medical Coverage: Healthcare, Dental, and Vision. - CME: $3,000 allowance. - Vacation: 120 hours. - Holidays: 9 federal holidays. - Life/Disability: Company-paid life insurance, short-term and long-term disability.

Role Description We are seeking a compassionate and detail-oriented Triage & Care Coordination Specialist to support patients across Skilled Nursing Facility (SNF) and triage service lines. This role serves as a central communication hub between patients, providers, facilities, and interdisciplinary teams to ensure timely care coordination, improved patient outcomes, and seamless transitions of care. This is an excellent opportunity for someone who enjoys patient advocacy, problem solving, and working within value-based care environments while contributing to quality improvement initiatives. Key Responsibilities - Patient Triage & Communication - Manage incoming patient and facility calls in a timely and professional manner - Document interactions accurately within the electronic health record (EHR) - Respond to voicemail, electronic, and fax communications within program turnaround standards - Escalate urgent clinical concerns to providers according to established protocols - Care Coordination & Patient Advocacy - Serve as liaison between patients, providers, SNFs, hospitals, and community partners - Assist patients with navigating healthcare services and accessing resources - Support follow-up on orders, care plans, and provider recommendations - Identify barriers to care and promote patient self-management - Quality & Operational Support - Track quality and program metrics using internal tools and dashboards - Help refine workflows to improve care transitions and reduce gaps in care - Participate in quality improvement and patient satisfaction initiatives - Collaboration & Compliance - Participate in interdisciplinary meetings and case discussions - Maintain HIPAA compliance and regulatory documentation standards - Build professional relationships with internal teams and external partners Qualifications - 2+ years of healthcare, care coordination, or patient support experience - SNF, post-acute, managed care, or value-based care experience preferred - Strong communication and documentation skills - Ability to manage multiple priorities in a fast-paced environment - Bachelor’s degree preferred - Bilingual Spanish preferred Compensation & Benefits - Compensation: $20 – $30 per hour - Benefits: Medical, dental, vision, retirement, paid time off - Work Setting: Remote

Durable Medical Equipment (DME) Coordinator Los Angeles Area (remote) Position Summary The Durable Medical Equipment (DME) Coordinator is a seasoned healthcare operations professional responsible for overseeing all aspects of medical equipment coordination for patients under care. This role requires a high degree of autonomy, precision, and fluency in digital systems, serving as the key connection between providers, vendors, and patients to ensure timely and compliant delivery of durable medical equipment. The ideal candidate will have hands-on DME authorization and coordination experience and must be comfortable navigating multiple electronic platforms in a remote environment. This is not an entry-level position—strong operational discipline, proactive communication, and mastery of technology are essential. Compensation and Benefits • Compensation: $25 – $35 per hour • Benefits: - 3 weeks paid time off (2 weeks PTO + 6–7 federal holidays) - 401(k) retirement plan - Medical, Dental, and Vision insurance Responsibilities Order and Workflow Management • Manage a high-volume DME order queue, verifying medical necessity, prescriptions, and payor requirements before submission. • Ensure all documentation meets Medicare, Medi-Cal, and managed care standards prior to authorization. • Track and follow through on every order from initiation to delivery with zero dropped requests. Vendor and Payor Coordination • Serve as the primary liaison between the medical group and contracted DME vendors. • Troubleshoot vendor delays, incomplete authorizations, or documentation gaps quickly and professionally. • Maintain detailed logs for turnaround times, vendor performance, and exceptions. Patient and Provider Communication • Communicate clearly and empathetically with patients and families about order status, expected delivery, and follow-up procedures. • Coordinate with providers and case managers to address urgent needs and prevent care disruptions. • Participate in care coordination meetings or virtual huddles when equipment issues impact patient discharge or safety. Compliance and Documentation • Accurately document every transaction in the electronic health record (EHR) and care management platform. • Safeguard all PHI in compliance with HIPAA, CMIA, and organizational data-handling protocols. • Maintain audit-ready records and contribute to compliance reviews as needed. Technical and Remote Work Execution • Operate confidently across multiple systems, including EHR, payor portals, vendor dashboards, and communication tools (Google Workspace, Zoom, Slack, etc.). • Maintain a secure, distraction-free home workspace and reliable high-speed internet connection. • Follow all internal IT and security protocols for remote access and data handling. Qualifications • Minimum 2 years of experience in a DME support or coordination role (preferred). • Bilingual (strongly preferred). • Bachelor’s degree (added plus). #MASC104​

Triage & Care Coordination Specialist Overview We are seeking a compassionate and detail-oriented Triage & Care Coordination Specialist to support patients across Skilled Nursing Facility (SNF) and triage service lines. This role serves as a central communication hub between patients, providers, facilities, and interdisciplinary teams to ensure timely care coordination, improved patient outcomes, and seamless transitions of care. This is an excellent opportunity for someone who enjoys patient advocacy, problem solving, and working within value-based care environments while contributing to quality improvement initiatives. Key Responsibilities Patient Triage & Communication - Manage incoming patient and facility calls in a timely and professional manner - Document interactions accurately within the electronic health record (EHR) - Respond to voicemail, electronic, and fax communications within program turnaround standards - Escalate urgent clinical concerns to providers according to established protocols Care Coordination & Patient Advocacy - Serve as liaison between patients, providers, SNFs, hospitals, and community partners - Assist patients with navigating healthcare services and accessing resources - Support follow-up on orders, care plans, and provider recommendations - Identify barriers to care and promote patient self-management Quality & Operational Support - Track quality and program metrics using internal tools and dashboards - Help refine workflows to improve care transitions and reduce gaps in care - Participate in quality improvement and patient satisfaction initiatives Collaboration & Compliance - Participate in interdisciplinary meetings and case discussions - Maintain HIPAA compliance and regulatory documentation standards - Build professional relationships with internal teams and external partners Qualifications - 2+ years of healthcare, care coordination, or patient support experience - SNF, post-acute, managed care, or value-based care experience preferred - Strong communication and documentation skills - Ability to manage multiple priorities in a fast-paced environment - Bachelor’s degree preferred - Bilingual Spanish preferred Compensation & Benefits - Compensation: $20 – $30 per hour - Benefits: Medical, dental, vision, retirement, paid time off - Work Setting: Remote #MASC104

Durable Medical Equipment (DME) Coordinator Los Angeles Area (remote) Position Summary The Durable Medical Equipment (DME) Coordinator is a seasoned healthcare operations professional responsible for overseeing all aspects of medical equipment coordination for patients under care. This role requires a high degree of autonomy, precision, and fluency in digital systems, serving as the key connection between providers, vendors, and patients to ensure timely and compliant delivery of durable medical equipment. The ideal candidate will have hands-on DME authorization and coordination experience and must be comfortable navigating multiple electronic platforms in a remote environment. This is not an entry-level position—strong operational discipline, proactive communication, and mastery of technology are essential. Compensation and Benefits • Compensation: $25 – $35 per hour • Benefits: - 3 weeks paid time off (2 weeks PTO + 6–7 federal holidays) - 401(k) retirement plan - Medical, Dental, and Vision insurance Responsibilities Order and Workflow Management • Manage a high-volume DME order queue, verifying medical necessity, prescriptions, and payor requirements before submission. • Ensure all documentation meets Medicare, Medi-Cal, and managed care standards prior to authorization. • Track and follow through on every order from initiation to delivery with zero dropped requests. Vendor and Payor Coordination • Serve as the primary liaison between the medical group and contracted DME vendors. • Troubleshoot vendor delays, incomplete authorizations, or documentation gaps quickly and professionally. • Maintain detailed logs for turnaround times, vendor performance, and exceptions. Patient and Provider Communication • Communicate clearly and empathetically with patients and families about order status, expected delivery, and follow-up procedures. • Coordinate with providers and case managers to address urgent needs and prevent care disruptions. • Participate in care coordination meetings or virtual huddles when equipment issues impact patient discharge or safety. Compliance and Documentation • Accurately document every transaction in the electronic health record (EHR) and care management platform. • Safeguard all PHI in compliance with HIPAA, CMIA, and organizational data-handling protocols. • Maintain audit-ready records and contribute to compliance reviews as needed. Technical and Remote Work Execution • Operate confidently across multiple systems, including EHR, payor portals, vendor dashboards, and communication tools (Google Workspace, Zoom, Slack, etc.). • Maintain a secure, distraction-free home workspace and reliable high-speed internet connection. • Follow all internal IT and security protocols for remote access and data handling. Qualifications • Minimum 2 years of experience in a DME support or coordination role (preferred). • Bilingual (strongly preferred). • Bachelor’s degree (added plus). #MASC104​

Medical Biller California (must live in the state) This position is full-time and remote We are seeking a full-time Medical Biller who lives in California and works remotely processing medical billing claims for patients. This person must be a medical billing specialist managing medical billing for a medical office or multiple physicians. We specialize in engaging and caring for medically complex patients. We are looking for empathetic professionals that are enthusiastic and prepared to work in a fast paced environment from home. Hours are 8am - 5pm. Compensation and Benefits for Medical Biller - Compensation: $21 - 24 per hour - 3 weeks (2 weeks paid vacation + 6-7 paid federal holidays) paid time away and 401K - Medical, Dental, and Vision benefits. Responsibilities for Medical Biller - Requests prior authorizations for services. - Appropriately and efficiently addresses rejected claims - Maintains relationship with clearing house, including appropriate follow-up with support issues - Checks eligibility and benefits utilizing third party sources - Expert knowledge in respect to insurance guidelines for Medicare, Medicaid, HMO, and PPO payers. Qualifications for Medical Biller - Bachelor's Degree (preferred) - 1 - 3+ Years in Medical Billing - Experience working with physician group(s) (preferred) For more healthcare opportunities, go to: https://mascmedical.zohorecruit.com/jobs/Careers #MASC105

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a compassionate and detail-oriented Triage & Care Coordination Specialist to support patients across Skilled Nursing Facility (SNF) and triage service lines. This role serves as a central communication hub between patients, providers, facilities, and interdisciplinary teams to ensure timely care coordination, improved patient outcomes, and seamless transitions of care. This is an excellent opportunity for someone who enjoys patient advocacy, problem solving, and working within value-based care environments while contributing to quality improvement initiatives. Key Responsibilities - Manage incoming patient and facility calls in a timely and professional manner - Document interactions accurately within the electronic health record (EHR) - Respond to voicemail, electronic, and fax communications within program turnaround standards - Escalate urgent clinical concerns to providers according to established protocols - Serve as liaison between patients, providers, SNFs, hospitals, and community partners - Assist patients with navigating healthcare services and accessing resources - Support follow-up on orders, care plans, and provider recommendations - Identify barriers to care and promote patient self-management - Track quality and program metrics using internal tools and dashboards - Help refine workflows to improve care transitions and reduce gaps in care - Participate in quality improvement and patient satisfaction initiatives - Participate in interdisciplinary meetings and case discussions - Maintain HIPAA compliance and regulatory documentation standards - Build professional relationships with internal teams and external partners Qualifications - 2+ years of healthcare, care coordination, or patient support experience - SNF, post-acute, managed care, or value-based care experience preferred - Strong communication and documentation skills - Ability to manage multiple priorities in a fast-paced environment - Bachelor’s degree preferred - Bilingual Spanish preferred Benefits - Compensation: $20 – $30 per hour - Medical, dental, vision, retirement, paid time off - Work Setting: Remote Company Description

Licensed Case Manager Los Angeles, CA We are seeking a full-time Licensed case manager based in California, to work remotely while providing in-person support for patients as needed. This role focuses Advocate for clients with advice and information about treatment options and clinical status, evaluating medical necessity and appropriating resources. We specialize in medically complex patients and are looking for compassionate professionals to provide clinical case management. Compensation & Benefits - Salary: $60,000 - $100,000 annually - Paid Time Off: 3 weeks (2 weeks + 6-7 federal holidays) - Benefits: Medical, Dental, and Vision - 401K Plan Responsibilities - Manage case assignments, develop service plans, track progress, and execute case closures - Advocate for clients with advice and information about treatment options and clinical status, evaluating medical necessity and appropriating resources - Manage the cost of care wisely, and provide timely and accurate information to payors - Track and record case information, complete forms, and produce reports - Facilitate care and treatment via scheduling, information sharing, and case coordination - Assess and act accordingly in response to treatment barriers and psychosocial issues Required skills and qualifications - Bachelor’s degree in nursing or healthcare-related discipline - Three or more years of experience in case management or nursing - Experience with psychological aspects of patient care - Excellent interpersonal, verbal, and written communication skills - Superb critical-thinking, organizational, and analytical skills - Ability to work with all age groups and populations Preferred skills and qualifications - Certified case manager (CCM) and/or accredited case manager (ACM) certification - Proficiency in more than one language #MASC104​

Triage & Care Coordination Specialist Overview We are seeking a compassionate and detail-oriented Triage & Care Coordination Specialist to support patients across Skilled Nursing Facility (SNF) and triage service lines. This role serves as a central communication hub between patients, providers, facilities, and interdisciplinary teams to ensure timely care coordination, improved patient outcomes, and seamless transitions of care. This is an excellent opportunity for someone who enjoys patient advocacy, problem solving, and working within value-based care environments while contributing to quality improvement initiatives. Key Responsibilities Patient Triage & Communication - Manage incoming patient and facility calls in a timely and professional manner - Document interactions accurately within the electronic health record (EHR) - Respond to voicemail, electronic, and fax communications within program turnaround standards - Escalate urgent clinical concerns to providers according to established protocols Care Coordination & Patient Advocacy - Serve as liaison between patients, providers, SNFs, hospitals, and community partners - Assist patients with navigating healthcare services and accessing resources - Support follow-up on orders, care plans, and provider recommendations - Identify barriers to care and promote patient self-management Quality & Operational Support - Track quality and program metrics using internal tools and dashboards - Help refine workflows to improve care transitions and reduce gaps in care - Participate in quality improvement and patient satisfaction initiatives Collaboration & Compliance - Participate in interdisciplinary meetings and case discussions - Maintain HIPAA compliance and regulatory documentation standards - Build professional relationships with internal teams and external partners Qualifications - 2+ years of healthcare, care coordination, or patient support experience - SNF, post-acute, managed care, or value-based care experience preferred - Strong communication and documentation skills - Ability to manage multiple priorities in a fast-paced environment - Bachelor’s degree preferred - Bilingual Spanish preferred Compensation & Benefits - Compensation: $20 – $30 per hour - Benefits: Medical, dental, vision, retirement, paid time off - Work Setting: Remote #MASC104