Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Why This Role is Exciting As a Business Apps Engineer, you’ll architect and scale an enterprise automation ecosystem that pairs process workflows with emerging AI technology to transform how the business operates. Partnering with GTM, Finance, Product, HR and other cross-functional teams, you’ll identify high-impact process automation opportunities and design end-to-end solutions using AI features from our existing tech stack and other tools like workato, n8n, generative/agentic AI, MCP servers, etc. You’ll also establish standards for secure and reliable automation while shaping an AI-first strategy. As a strategic business partner, you’ll translate AI automation into measurable outcomes, driving speed and innovation while positioning the company at the forefront of AI-powered automation. Key Responsibilities - Apply knowledge of core enterprise platforms (eg. Salesforce, Workday, Netsuite, etc.) and emerging AI technology to build AI-powered automation for manual business processes - Design and maintain integrations and orchestration layers using iPaaS automation platforms, REST APIs, and webhooks. - Apply generative and agentic AI to automated workflows to support data-driven reasoning and improve how processes interpret, route and act on business data. - Partner with business and technical stakeholders to translate automation and AI capabilities into well-scoped initiatives with clear success metrics and delivery plans. - Research, evaluate, and adopt emerging AI and automation technologies, including agentic patterns and platform-native AI features, to ensure solutions remain practical, secure and aligned with business needs. - Continuously assess capabilities within existing enterprise platforms (e.g., Salesforce, Workday, NetSuite) to identify opportunities to replace custom solutions with native or lower-complexity features. - Ensure responsible and compliant use of AI, working with Security, Legal, and IT to address data governance, access controls, and risk management. Attributes for a Successful Candidate - 8+ years of experience administering and supporting enterprise business systems and SaaS platforms - Strong knowledge of SaaS enterprise applications and system administration fundamentals - Experience with iPaaS and workflow automation platforms, such as Workato, n8n, or similar tools, used to build and operate cross-system automations - Experience designing and implementing API-based integrations, with practical knowledge of REST APIs, webhooks and authentication methods - Working knowledge of AI technologies, including generative AI and LLM-based capabilities and how they can be applied to SaaS business processes - Familiarity with common SaaS business processes, such as lead-to-cash, quote-to-cash, procure-to-pay and people operations Our Company Values - Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset. - Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. - Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success. - Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks* - Launch a career at one of the fastest-growing SaaS companies in North America! - Live your best life (LYBL)! $200/mo for anything that enhances your life - Comprehensive employee health coverage (all locations) - 401K with match (US) or pension with match (UK) - Competitive compensation & bonus program - Flexible Vacation (US exempt & CA) or 25 days (UK) - Time off for your birthday & volunteering - Employee resource groups - Opportunities for team and company-wide get-togethers! *perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote

• Apply knowledge of core enterprise platforms (eg. Salesforce, Workday, Netsuite, etc.) and emerging AI technology to build AI-powered automation for manual business processes • Design and maintain integrations and orchestration layers using iPaaS automation platforms, REST APIs, and webhooks. • Apply generative and agentic AI to automated workflows to support data-driven reasoning and improve how processes interpret, route and act on business data. • Partner with business and technical stakeholders to translate automation and AI capabilities into well-scoped initiatives with clear success metrics and delivery plans. • Research, evaluate, and adopt emerging AI and automation technologies, including agentic patterns and platform-native AI features, to ensure solutions remain practical, secure and aligned with business needs. • Continuously assess capabilities within existing enterprise platforms (e.g., Salesforce, Workday, NetSuite) to identify opportunities to replace custom solutions with native or lower-complexity features. • Ensure responsible and compliant use of AI, working with Security, Legal, and IT to address data governance, access controls, and risk management.

• Serve as a domain authority for nVent Data Solutions products • Provide first-line product support by providing help to customers and colleagues • Evaluate customer RFQs and build costing/quotes with technical and commercial content • Provide technical application assistance to identify modified and engineered products • Prepare and submit quotations & proposals using internal CPQ and ERP systems • Conduct product training for customers and train distributors on quoting tools • Review training literature for technical accuracy • Lead strategic projects for product improvements and product development

• Collaborate with Business Owners and technical team to implement the strategy, design and delivery of enhancements, integrations with internal and external partners, and maintenance of the QicLink system. • Analyzing, troubleshooting, testing, and coordinating to resolve reported software, data, or technical issues for Cognizant QicLink software programs and associated applications. • Provides support for resolving QicLink data requests and issues. • Provide Technical support for QicLink system. • Provide high level resolution estimates as needed. • Identify ways to improve or reduce defects and improve performance. • Participate in software testing, QA, patch releases, and software upgrades. • Perform other duties and responsibilities, as assigned.