• Monitor all critical facilities including HVAC, Electric, and Mechanical systems. • Monitor the critical service delivery infrastructure for both customer facing and internal networks. • Serves as a point of contact for external customer issues when reported to the Operations Command Center. • Day-to-day delivery of all move, add, and change (MAC) requests including hardware installations and network cabling. • Document and implement best practices and processes to minimize operational downtime. • Assist in creating “Method of Procedure” documents for personnel to follow for planned and unplanned events. • Maintain appropriate facility and networking inventories for both customer and internal use systems. • Assists with coordination, communication, and escalation efforts during emergency recovery events for customers. • Assists with the development of tools that will enhance the team’s performance. • Contributes to outage postmortem analysis meetings and discussions. • Maintain work area in a safe and orderly manner to ensure facility is ready for customer visits at any moment. • Creates, updates, and closes service tickets. • Perform remote hands work for internal and external customers. • Perform Facilities Rounds and escalate pertinent information. • Process in and out bound shipping/receiving for Deliveries. • Provide data center escorts as requested.

• Oversee live, tactical operations of 60+ locations across a national hub and spoke network • Design, build, and execute data-based alerting for resource allocation • Collaborate with central teams to prioritize initiatives for customer experience • Interface with central and ground teams across a 24/7 support network

• Act as the highest escalation level and point of contact for all operations performance within your sector • Monitor, comprehend, and action performance trends of your respective sector • Assist and support the sector team to ensure customers continue receiving industry leading service levels • Represent your Operations sector in major customer milestone meetings • Collaborate with different departments at Airspace in the identification and implementation of customer specific solutions

• Collaborate closely with the Account Management team to efficiently implement new COE services. Support updates in the care app, Salesforce, implementation tickets, and shared drives to ensure accurate information management. • Oversee daily provider billing tasks and collaborate with internal finance teams to ensure the timely and accurate reconciliation of accounts. You will learn to identify complex issues and escalate them to the Account Manager as needed. • Track operational KPIs and pull data to provide actionable insights to the team, helping to continuously improve our provider relationships and processes. • Organize and manage critical documentation in Confluence and the care app to ensure all internal stakeholders have access to accurate, up-to-date information about our provider partnerships. • Identify small operational inefficiencies, propose solutions, and assist in implementing basic process changes to streamline workflows and enhance team productivity. • Use the correct channels of communication to proactively ask for help, provide project updates, and collaborate with diverse internal teams to align operations with broader company goals.