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Data Center Operations Technician

OperationsOperationsOtherRemoteMid LevelTeam 11-50Since 2009H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

101 days ago

Salary

$28 - $30 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Data Center Operations Technician

Highpoint Technology Group

• Monitor all critical facilities including HVAC, Electric, and Mechanical systems. • Monitor the critical service delivery infrastructure for both customer facing and internal networks. • Serves as a point of contact for external customer issues when reported to the Operations Command Center. • Day-to-day delivery of all move, add, and change (MAC) requests including hardware installations and network cabling. • Document and implement best practices and processes to minimize operational downtime. • Assist in creating “Method of Procedure” documents for personnel to follow for planned and unplanned events. • Maintain appropriate facility and networking inventories for both customer and internal use systems. • Assists with coordination, communication, and escalation efforts during emergency recovery events for customers. • Assists with the development of tools that will enhance the team’s performance. • Contributes to outage postmortem analysis meetings and discussions. • Maintain work area in a safe and orderly manner to ensure facility is ready for customer visits at any moment. • Creates, updates, and closes service tickets. • Perform remote hands work for internal and external customers. • Perform Facilities Rounds and escalate pertinent information. • Process in and out bound shipping/receiving for Deliveries. • Provide data center escorts as requested.

Job Requirements

  • Minimum of TWO YEARS working in a Network Operations Center (NOC), with complex data center facilities such as Electrical, Mechanical, and HVAC systems in a Data Center environment.
  • Prior military experience preferred but not required.
  • Strong verbal and written communication skills.
  • Ability to work with senior company leaders in the delivery of exceptional customer service.
  • Ability to maintain Service Level Agreements (SLA’s) through the implementation of proactive issue detection and reporting tools.
  • Ability to follow accurate and complete support procedures, systems documentation, and issue tracking entries.
  • Proficient knowledge of Windows operating systems and Microsoft Office programs.
  • Shows good judgment and instincts in decision making opportunities.
  • Ability to prioritize in a complex, fast-paced environment.
  • Ability to work in a 24 x 7 x 365 environment, with 12 hour rotating shifts with ability to work weekend shifts or after-hours as required.
  • Ability to lift up to 50lbs. and work in elevated or tight locations.
  • High School diploma/GED Certification or formal training in data center operations is required.

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