Highpoint Technology Group

• Monitor all critical facilities including HVAC, Electric, and Mechanical systems. • Monitor the critical service delivery infrastructure for both customer facing and internal networks. • Serves as a point of contact for external customer issues when reported to the Operations Command Center. • Day-to-day delivery of all move, add, and change (MAC) requests including hardware installations and network cabling. • Document and implement best practices and processes to minimize operational downtime. • Assist in creating “Method of Procedure” documents for personnel to follow for planned and unplanned events. • Maintain appropriate facility and networking inventories for both customer and internal use systems. • Assists with coordination, communication, and escalation efforts during emergency recovery events for customers. • Assists with the development of tools that will enhance the team’s performance. • Contributes to outage postmortem analysis meetings and discussions. • Maintain work area in a safe and orderly manner to ensure facility is ready for customer visits at any moment. • Creates, updates, and closes service tickets. • Perform remote hands work for internal and external customers. • Perform Facilities Rounds and escalate pertinent information. • Process in and out bound shipping/receiving for Deliveries. • Provide data center escorts as requested.