• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services. • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems. • Support the provisioning and onboarding of new customers for managed services. • Collaborate with vendors to resolve support issues and ensure smooth service delivery. • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving. • Maintain excellent customer relationships by delivering outstanding support and going the extra mile. • Mentor and train fellow engineers on complex technical issues and solutions.

• Conducts research, design, and development activities with the goal of developing new or improved products, processes, or services. • Collaborates with internal manufacturing partners and product specialists to optimize designs for manufacturability. • Applies research theories when conducting experiments and research activities. • Conducts market research, tracks projects, and evaluates trade space. • Summarizes research results and communicates findings to internal and external bodies.

• Lead development of validation strategies, protocols, and reports (IQ/OQ/PQ). • Project-level validation owner. • Partner with Engineering, Manufacturing, and Software teams to ensure seamless project delivery. • Apply standards and templates to project execution. • Approves project validation deliverables and Summary Reports. • Guide Validation Engineers in test execution and deviation management. • Support hardware/software integration and end-to-end system qualification. • Collaborate with project teams to resolve technical validation challenges. • Collaborate with controls and software engineering to develop the User Acceptance Testing Plan during the engineering phase. • Collaborate with controls and electrical engineering to develop the controls DOO for complex automation systems. • Execute end-to-end system OQ and PQ testing at project sites for complex automation systems. • Prepares Validation Summary Reports and manages defect resolution through completion.

• Amazon WorkSpaces Platform Engineering • Deploy and manage Amazon WorkSpaces environments • Configure and maintain directory integration (AD Connector / Managed AD) • Create, maintain, and version golden images • Manage bundle selection and optimization • Support WorkSpaces pools (if applicable) • Implement lifecycle management (provisioning, rebuild, restore, decommission) • Monitor WorkSpaces performance and user experience • Troubleshoot latency, login, and connectivity issues • Optimize resource allocation and right-size instances • Support patching and image updates • Implement repeatable deployments using Terraform or CloudFormation • Automate image builds and updates where feasible • Document configurations and deployment patterns • Support incident resolution related to WorkSpaces • Collaborate with VAEC for networking or IAM escalations when required • Maintain configuration documentation • Support audit and compliance evidence gathering