Must be a Florida resident to apply Who Are We? Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. Quickly growing in our field with specialized and individualized preventative and restorative therapies. We are committed to improving the lives of our patients while maintaining the highest level of care through the process. What Are We Looking For? Defy is looking for a Quality Control Specialist to add to our growing team. The Quality Control Specialist plays a pivotal role in the patient care plan. Through patience, integrity, and attention to detail a Quality Control Specialist will ensure every Defy Medical patient receives accurate and high-quality care. A Quality Control Specialist at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and teamwork are pillars for a Quality Control Specialist. Analytics and attention to detail are the key traits to be successful in this role. Responsibilities - Reviewing prescriptions to ensure accuracy - Sending prescriptions to the pharmacy to be processed - Reviewing EHR to ensure all necessary information is recorded - Reviewing lab order to ensure all lab orders are completed and recorded - Effective daily communication with contracted pharmacies - Swift and effective communication to correct any mistakes - Schedule Audits - Prescription Audits - Handle medication recalls appropriately - Ensuring payments are handled properly - Handling a high volume of charts Qualifications - 2 + years' experience in healthcare setting preferred - Electronic Health Record experience required - Electronic Medical Record experience required - Computer processing experience required - Effective communication - Effective resolution skills - Experience with Medicine/ Pharmacology Benefits - PTO - Paid Holidays - Medical - Dental - Employee Discount on services *Benefits are subject to change at any time Job Type: Full-time Shifts Available - Monday to Friday 9am-5:30pm EST Salary: $19.00 per hour (not negotiable) Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee discount - Health insurance - Paid time off - Vision insurance Experience: - Medical Quality Control: 2 years (Preferred) Work Location: - One location - Work Remotely Location Tampa, Florida (Remote) Department Quality Control Employment Type Full-Time Minimum Experience Experienced Compensation $19

Role Description Reporting to the Vice President of Quality Assurance, the Regional Quality Assurance Manager is responsible for facilitating and assuring in home care service provision is compliant with applicable Medicaid, Medicaid waiver, MCO, and other licensure and contractual requirements throughout Michigan, Ohio, Delaware, Pennsylvania and Tennessee. This is a fully remote role. Essential Duties - Develop, review, revise and implement standardized state specific policies, procedures and work processes that comply with Medicaid and other regulatory/contractual payer agreements. - Educate branch leadership and staff on state regulatory and contract requirements. - Perform on-site and desktop audits and monitoring to assess branch level compliance with applicable rules and regulations. - Oversee and support external agency audit processes including audit preparation, deficiency remediation and corrective action planning. - Monitor corrective action execution and drive accountability. - Drive operational compliance and quality outcomes. - Report internal and external audit findings at all levels including branch, regional and senior leadership. - Facilitate investigation, reporting and resolution of critical incidents and complaints. - Investigate requests for recoupments by reviewing records and documentation. - Perform other duties as assigned. Performance Responsibilities - Maintain positive internal and external customer service relationships. - Maintain open lines of communication. - Plan and organize work effectively and ensure its completion. - Meet all productivity requirements. - Demonstrate team behavior and promote a team-oriented environment. - Actively participate in Continuous Quality Improvement. - Represent the organization professionally at all times. Qualifications - Bachelor’s Degree in Business, Social Services, Public Administration, Nursing or a related field of study. - 3 – 5 years of experience in health care, social services or a related industry. - Audit experience is preferred. - Some experience in a large, fast-paced, results-driven, multi-site organization. - Must possess strong communication, written, interpersonal and organizational skills. - Proficiency in using Microsoft Word, Excel, PowerPoint and Outlook, required. - Ability to travel up to 75%. Position may work remotely. - Must be self-confident, thorough, and prompt in completing assignments and projects. - Passionate, energetic, tenacious and resolute, with a high sense of urgency and a strong drive to produce results. - Valid Driver’s License. Benefits - Medical, Dental and Vision Benefits. - Continued Education. - PTO Plan. - Retirement Planning. - Life Insurance. - Employee discounts. - Company matched 401K.

• Playwright automation: Design, build, and maintain a robust Playwright framework for web apps, including parallelization, test sharding, and cross-browser coverage. • Shift quality left: Embed testing in the SDLC; coach engineers on testability and quality patterns. • Increase coverage & speed: Prioritize high-value test cases and drive meaningful coverage. • API & integration testing: Build reliable API tests (REST). • CI/CD integration: Run tests in pipelines (e.g., GitHub Actions/Jenkins/Azure DevOps), enable fast feedback with artifacts, traces, and flaky-test quarantine. • Observability for tests: Leverage Playwright’s traces, videos, and screenshots; integrate with logging/monitoring to speed up root cause analysis. • Non-functional quality: Partner to introduce basic performance and security checks into pipelines. • Quality leadership: Define quality strategy, standards, and KPIs; mentor SDETs/QEs; influence architecture for reliability.

• Prepare detailed test plans and write test cases in preparation for development of major features based on product requirements. • Perform cross browser manual testing of new product features to catch bugs and defects. • Identify, document and track defects across our product backlog with detailed comprehensive reports. • Participate during sprint planning session and discuss your testing approach for each task with test cases to support this. • Communicate effectively with all members of development team throughout the development life cycle when reporting bugs. • Collaborate with our Web, API and Data teams to understand project requirements and provide quality assurance insights. • Conduct regression testing prior to a new release.