Defy Medical

Must be a Florida resident to apply Job Description At Defy Medical, we are a passionate team with a strong mission and a focused purpose: to #DefyExpectations for our patients and help them live better, healthier lives. Defy Medical is looking to capitalize on the momentum that comes with being a dedicated leader and innovator in the field of integrative wellness. A large part of that strategy is our growing sales team. The Sales Phone Operator role is responsible for being that first line of representation for sales and our company. You will work closely with our Sales, Renewal, and Intake team, to ensure calls are being directed to the proper channel. As a Phone Sales Operator, you should be comfortable in a fast-paced inbound/outbound call environment, be a self-starter who is comfortable managing their own time, be results and outcome oriented and above all, dedicated to providing a positive patient experience. Duties include but are not limited to: · Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information. · Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions. · Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department. · Answer multi-line phone system and direct calls to the appropriate team member or department. · Answer high volume of incoming calls · Check voicemails and return customer calls as needed · Responsible for accurate and complete patient information recorded in the CRM · Maintain high-volume inbound/outgoing communications, with details logged in CRM · Communicate between patient and appropriate Defy department to assist in the intake process as needed · Follow established sales operating and customer service procedures and best practices · Meet all KPI expectations Skills: · 1 + years in healthcare preferred · High School Diploma (Associates in healthcare preferred) or higher · Capable of handling a high volume of inbound telephone calls and emails daily · Ability to interact effectively with diverse patients via phone and email · Willingness to work collaboratively and ability to demonstrate effective teamwork · Ability to execute active listening and problem-solving skills to provide exceptional customer service. · Excellent inter-personal relationship skills and the ability to work with individuals of all levels. · Ability to effectively learn and utilize multiple computer programs. · Ability to prioritize and multi-task. · Genuine interest in therapies related to wellness, quality of life, and hormone therapies Shift: Monday-Friday 8:00am-4:30pm EST (9:00am-5:30pm EST during training) Salary: $18/hour (not negotiable) Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible spending account • Health insurance • Life insurance Location Tampa, Florida (Remote) Department Sales Employment Type Full-Time Minimum Experience Mid-level Compensation $18

• Source new patient sales opportunities through inbound lead follow-up • Maintain a 24-hour turnaround time on contacting all new inbound leads • Develop a weekly call plan that consists of dedicated time slots to contact pending and new leads • Responsible for accurate and complete patient information recorded in the CRM • Maintain high-volume outgoing communications, with details logged in CRM • Execute patient communication campaigns and maintain a follow up schedule until each lead is contacted • Communicate between patient and appropriate Defy department to assist in the intake process as needed • Follow established sales operating procedures and best practices • Meet all performance expectations and regularly exceed sales goals

• Reviewing prescriptions to ensure accuracy • Sending prescriptions to the pharmacy to be processed • Reviewing EHR to ensure all necessary information is recorded • Reviewing lab order to ensure all lab orders are completed and recorded • Effective daily communication with contracted pharmacies • Swift and effective communication to correct any mistakes • Schedule Audits • Prescription Audits • Handle medication recalls appropriately • Ensuring payments are handled properly • Handling a high volume of charts

• Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information. • Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions. • Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department. • Answer multi-line phone system and direct calls to the appropriate team member or department. • Answer high volume of incoming calls • Check voicemails and return customer calls as needed • Responsible for accurate and complete patient information recorded in the CRM • Maintain high-volume inbound/outgoing communications, with details logged in CRM • Communicate between patient and appropriate Defy department to assist in the intake process as needed • Follow established sales operating and customer service procedures and best practices • Meet all KPI expectations

• Processing orders • Phone triage patients throughout the country via telemedicine • Walking patients through administering injections to themselves • Take incoming calls in med staff queue • Complete letter of medical necessities, travel letters • Communicating via email/phone with providers, patients, and staff • Assist patients with ordering products • Sending C/O through Med portal • Explaining treatment procedures to patients and providing follow up education • Handle high volume outbound and inbound calls • Multitasking skills through EMR, Med queue, and other systems • Phone and email etiquette

Must be a Florida resident to apply Who Are We? Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. Quickly growing in our field with specialized and individualized preventative and restorative therapies. We are committed to improving the lives of our patients while maintaining the highest level of care through the process. What Are We Looking For? Defy is looking for a Quality Control Specialist to add to our growing team. The Quality Control Specialist plays a pivotal role in the patient care plan. Through patience, integrity, and attention to detail a Quality Control Specialist will ensure every Defy Medical patient receives accurate and high-quality care. A Quality Control Specialist at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and teamwork are pillars for a Quality Control Specialist. Analytics and attention to detail are the key traits to be successful in this role. Responsibilities - Reviewing prescriptions to ensure accuracy - Sending prescriptions to the pharmacy to be processed - Reviewing EHR to ensure all necessary information is recorded - Reviewing lab order to ensure all lab orders are completed and recorded - Effective daily communication with contracted pharmacies - Swift and effective communication to correct any mistakes - Schedule Audits - Prescription Audits - Handle medication recalls appropriately - Ensuring payments are handled properly - Handling a high volume of charts Qualifications - 2 + years' experience in healthcare setting preferred - Electronic Health Record experience required - Electronic Medical Record experience required - Computer processing experience required - Effective communication - Effective resolution skills - Experience with Medicine/ Pharmacology Benefits - PTO - Paid Holidays - Medical - Dental - Employee Discount on services *Benefits are subject to change at any time Job Type: Full-time Shifts Available - Monday to Friday 9am-5:30pm EST Salary: $19.00 per hour (not negotiable) Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee discount - Health insurance - Paid time off - Vision insurance Experience: - Medical Quality Control: 2 years (Preferred) Work Location: - One location - Work Remotely Location Tampa, Florida (Remote) Department Quality Control Employment Type Full-Time Minimum Experience Experienced Compensation $19

• Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information. • Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions. • Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department. • Answer multi-line phone system and direct calls to the appropriate team member or department. • Answer high volume of incoming calls • Check voicemails and return customer calls as needed • Responsible for accurate and complete patient information recorded in the CRM • Maintain high-volume inbound/outgoing communications, with details logged in CRM • Communicate between patient and appropriate Defy department to assist in the intake process as needed • Follow established sales operating and customer service procedures and best practices • Meet all KPI expectations

• Reviewing prescriptions to ensure accuracy • Sending prescriptions to the pharmacy to be processed • Reviewing EHR to ensure all necessary information is recorded • Reviewing lab order to ensure all lab orders are completed and recorded • Effective daily communication with contracted pharmacies • Swift and effective communication to correct any mistakes • Schedule Audits • Prescription Audits • Handle medication recalls appropriately • Ensuring payments are handled properly • Handling a high volume of charts

• Reviewing prescriptions to ensure accuracy • Sending prescriptions to the pharmacy to be processed • Reviewing EHR to ensure all necessary information is recorded • Reviewing lab order to ensure all lab orders are completed and recorded • Effective daily communication with contracted pharmacies • Swift and effective communication to correct any mistakes • Schedule Audits • Prescription Audits • Handle medication recalls appropriately • Ensuring payments are handled properly • Handling a high volume of charts