• Own and manage a portfolio of client accounts with responsibility for retention, renewal, and expansion • Build deep, trusted relationships with client stakeholders and decision-makers • Partner closely with Customer Success and Delivery teams to ensure clients achieve defined outcomes • Proactively identify expansion opportunities based on client goals, usage, and performance • Lead renewal conversations with a focus on value realization and long-term partnership • Act as the voice of the customer internally, surfacing insights to improve services, processes, and offerings • Drive predictable, sustainable revenue growth through account expansion rather than transactional selling

• Leverage targeted geographic analysis • Engage with Physician offices to influence prescription routing • Focus on increasing orders to CenterWell Pharmacy • Build relationships on medical clinic sales calls • Provide staff education on Specialty Pharmacy medications

• Solicit new business within assigned accounts or territory to grow customer base (through prospecting) to sell Professional Services, Consulting, and CCaaS Software Solutions. • Manage assigned existing accounts (new projects, cross-selling, renewal of subscription contracts, requests for changes, etc.) • Prepare proposals, meet with prospects, close effectively and follow up • Develop strategy within specific markets (line of business and/or geographic) • Manage sales forecasts dashboard using Salesforce CRM • Manage proposal templates and provide feedback for continuous improvement • Responsible for customer data maintenance (CRM) and documentation (letters, proposals, etc.) • Develop and maintain strong professional relationships with clients • Conduct regular follow up meetings with customers (onsite/remote as required by the customer) • Oversee and validate assigned accounts invoicing with the accounting department • Manage and follow up on orders with Inoria’s business partners • Participate in trade shows, webinars and user conferences • Perform other duties as assigned appropriately

• Cultivates new sales of Medicare Advantage HMO and PPO plans, and Medicare supplemental plans • Influences community-based organizations to build collaborative relationships to develop prospects and promote interest in products as well as support relationships with existing strategic partners • Assists with developing sales strategies to implement in designated region • Deliver sales presentations to Medicare eligible audiences in a group setting as well as in a home setting • Presents the managed care concept to employer groups and unions • Assists in the development of short-term and long-term regional sales strategies and assures timely, productive execution of the planned sales strategies • Responding to enrollment deficiencies and environmental changes with appropriate modifications to the sales strategies • Increases membership in the Medicare line of business • Markets Geisinger Gold within the community (provider offices, senior centers, high rises, etc.)