About Us: JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers and to partner with employers to hire, develop and retain productive workforces. JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce. About the Opportunity: Under the direction of the Lead Career Coach, the Outreach and Community Partnership Specialist (OCPS) is responsible for cultivating and maintaining relationships with community partners and engaging with members of our target communities with a dual goal of recruiting for JVS programs and creating strategic partnerships with organizations that provide social services needed by our participants. This position focuses primarily on outreach and partnership development, including representing JVS at job and skills training fairs, other tabling opportunities, and community events. The role also includes barrier removal support, helping individuals navigate challenges such as food insecurity, housing instability, childcare access, and utility costs. In addition to partnerships, the OCPS will build knowledge and resources to connect coaches and clients to the services they need to remove barriers to successful program participation and completion. The Outreach and Community Partnership Specialist manages a portfolio of partnerships and works to increase the organizations’ involvement with JVS in the form of referrals to JVS programs. They also work directly with JVS coaches and clients to connect them with the barrier removal services that they seek. Essential Functions, Skills and Knowledge Builds Relationships, Collaboration and Teamwork: · Build and maintain strong relationships with community-based organizations (CBOs), local government organizations, and other partners to support outreach and recruitment efforts. · Serve as the primary point of contact for outreach partners through regular communication (e.g., meetings, calls, emails) and active participation in community events. · Represent JVS at job fairs, skills training fairs, and other public events by staffing tables, distributing program materials and swag, assisting potential clients with the Universal Intake Form, and answering questions about JVS services, including regular evening and weekend events. · Deliver presentations at CBOs, schools, and community gatherings to promote JVS programs and build awareness of available services. · Collaborate with coaches and program teams to identify outreach needs and develop strategies for engaging new partners and communities. · Stay up to date on JVS programs, and seek out feedback from program teams to aid in developing new partnerships and improving referral systems · Maintain reciprocal referral relationships with community partners who provide needed services and serve populations aligned with JVS’s recruitment needs. · Connect coaches and clients to resources and partner organizations, occasionally working 1:1 with clients to help with barrier removal. · Promote the mission and values of JVS in all external interactions and represent the agency with professionalism and enthusiasm. · Work effectively with other programs and administrative staff to coordinate outreach efforts and share insights. Accountability and Results Focused: · Troubleshoot unsuccessful referrals and make system adjustments when possible. · Seek out and develop new partners for emerging service needs. · Ensure all key data is entered into relevant data tracking systems is accurate and complete. · Generate strategy and solutions in response to unforeseen and planned changes, setbacks, and challenges. Administrative/Communication: · All partner organizations, including their contacts, and all interactions with them are entered into Salesforce within 48 hours. · Using provided rubric, all partner organizations are leveled and ideas of how to move partners up a level are shared with Lead Career Coach. · Communicate regularly with coaches about open barrier removal cases, and track all interactions in Salesforce. · Communicate effectively verbally and in writing with compassion and professionalism. · Participate in meetings, in-service training, team-based projects, committees. · Communicate regularly with Supervisor to ensure smooth delivery of services. · Exercise discretion in handling confidential information. · Perform other duties as assigned or requested. Education and Experience Required · Bachelor’s Degree in Communications, Business/Marketing, Human Resources, Human services, social work, Education, or related field, or equivalent (4 years) experience · 1-3+ years of community engagement experience, ideally in the Greater Boston area · Bilingual, bicultural preferred · Flexible evening and weekend availability (1-3 evenings or weekend days/week) required · Working knowledge of adult education, social service and/or workforce development organizations in the Greater Boston area preferred · Excellent relationship building skills, including the ability to interact with a diverse range of colleagues · Excellent customer service skills and ability to interact with and assist a multi-cultural customer base, including those with low levels of English proficiency and limited educational backgrounds · Demonstrated success in partnership building · Demonstrated success in performance tracking, maintaining a contact database, or similar · Proficiency in Microsoft 365 suite · Ability to work independently and as part of a team Competencies · Accountability and Results Focused · Adapting to Change · Building Relationship, Collaboration and Teamwork · Cultural Competency and Respect · Communication Skills · Initiative · Planning and Organizing · Promotes External Relations · Provides Exceptional Customer Service Position Type and Expected Hours of Work Regular local travel (1-3 days/week) is expected. Flexible evening and weekend availability required. Remote work eligible on days with no in-person events. Work Environment This job operates in an office and professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. This job will regularly be required to travel to partner organizations and community events in the Greater Boston Area Physical Demands · Sitting · Standing · Speaking · Attendance · Carrying up to 15 pounds Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. JVS is an Equal Employment Opportunity Employer. Qualified minorities, women, veterans, sexual orientation, and people with disabilities are encouraged to apply. Reasonable accommodations may be made to enable individuals with disabilities to perform $47,000 - $52,000 a year Please submit a cover letter with your application. Please be sure to include a cover letter with your submission.

• Support department goals by contributing to projects that align with organizational strategy • Conduct research, gather data, and synthesize findings to inform decision-making • Assist in the creation of reports, presentations, process documentation, and communication • Identify opportunities for process improvement and propose practical, data-informed solutions • Represent the organization’s values of equity, inclusion, and student-centered service in all interactions • Engage proactively with colleagues, ask thoughtful questions, and take initiative in your learning

• Monitor social media channels daily across multiple client accounts (Facebook, Instagram, LinkedIn, TikTok, YouTube, X) for comments, mentions, messages, and engagement opportunities • Respond promptly and authentically to audience comments, questions, and direct messages on behalf of clients, maintaining brand voice and tone • Engage proactively with followers by liking, commenting on, and sharing relevant user-generated content that aligns with brand values • Foster positive community sentiment by building genuine connections with audience members and creating a welcoming brand presence • Manage community interactions according to client-specific guidelines, escalation protocols, and brand voice documents • Track response times and maintain high standards for timely, helpful, and on-brand community engagement • Communicate with followers in a manner that builds brand loyalty, encourages repeat engagement, and creates positive brand associations

Role Description Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment. Responsibilities - Daily Community Engagement: - Actively manage and participate in daily conversations within Slack. - Initiate discussions, encourage participation, and keep the community engaged and connected. - Maintain a professional, welcoming, and upbeat tone across all interactions. - Relationship Building & Member Connections: - Introduce and connect members based on shared goals, interests, and needs. - Foster collaboration and meaningful peer-to-peer relationships within the community. - Act as a connector to strengthen engagement and trust among members. - Member Check-Ins & Satisfaction Management: - Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback. - Identify engagement gaps, concerns, and opportunities for improvement. - Proactively address member needs to ensure long-term satisfaction and retention. - Event Coordination & Execution: - Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups. - Manage event logistics and ensure a smooth, high-quality member experience. - Support initiatives that deepen relationships and strengthen community bonds. - Engagement Tracking & Reporting: - Monitor and track community engagement metrics, including participation levels, connections made, and event attendance. - Record and report insights related to member engagement and satisfaction. - Use data to inform retention strategies and community improvements. - Feedback & Survey Management: - Manage satisfaction surveys through tools such as Typeform and email. - Analyze feedback and share actionable insights with internal stakeholders. - Retention & Ownership: - Monitor churn indicators and proactively support retention efforts through relationship-building. - Take ownership of community health by identifying gaps and implementing solutions without direct supervision. - Remain flexible and adaptable to evolving community needs and priorities. Qualifications - Outgoing, proactive, and confident in starting and maintaining conversations. - Strong relationship-builder with a community-first mindset. - Highly professional communicator across Slack, email, and video calls. - Customer service–oriented with a focus on member satisfaction and retention. - Ownership-driven, adaptable, and comfortable operating independently. - Organized, detail-oriented, and enthusiastic about community engagement. Requirements - Excellent, neutral, US-friendly spoken English accent. - Strong written and verbal communication skills. - Proven ability to build relationships and engage diverse stakeholders. - Experience coordinating or supporting member-focused events. - Access to personal equipment suitable for full-time remote work. - Availability to work U.S. hours (ET–PT). - Strong adaptability and willingness to take on evolving responsibilities. Ideal Experience & Skills - Previous experience in community management, member success, or relationship management. - Background in event planning or customer-facing roles. - Familiarity with Slack and Typeform. - Experience working with U.S.-based clients or understanding U.S. communication styles. - Demonstrated success improving engagement, satisfaction, or retention metrics. - Based in LATAM or Africa (preferred, not required). Key Metrics for Success (KPIs) - Consistent daily engagement and participation within Slack. - Member satisfaction scores from check-ins and surveys. - Event attendance and participation rates. - Number and quality of member connections facilitated. - Reduction in churn and improvement in overall retention. - Timely and accurate tracking of engagement metrics. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., sample community engagement or member-connection scenario) - Client Interview - Offer & Background Verification