The Community Solution Education System

• Oversee and manage the day-to-day administration of healthcare, retirement, wellness, and leave benefit programs. • Serve as a subject matter expert for employee benefits and leave processes, ensuring employees receive accurate, timely, and supportive guidance. • Evaluate the employee experience related to benefits programs and identify opportunities to improve communication, accessibility, education, and utilization. • Lead annual benefits renewals, open enrollment processes, and employee education campaigns.

• Oversee all centralized financial aid operations, including application processing, verification, awarding, advising, disbursement coordination, and student support • Ensure timely, accurate, and compliant administration of federal, state, institutional, and private financial aid across all institutions • Maintain accountability for service delivery, processing timelines, and the overall student financial aid experience • Provide strategic direction and oversight to the Director of Financial Aid • Lead systemwide financial aid initiatives, including regulatory implementation and process transformation

• Oversee daily student financial services processing functions, including Student Aid Report (SAR) processing, verification flags, packaging, originations, authorizations, disbursement, reconciliation, and post-disbursement adjustments • Provide oversight of daily student accounts processing functions, including billing, adjustments, refunds, reconciliation, and resolution of complex account activity • Ensure timely and accurate awarding, disbursement, posting, and reconciliation of federal, state, institutional, and private aid • Monitor workflow queues, processing timelines, and service-level expectations to support enrollment, persistence, cash management, and compliance objectives • Execute operational processes in compliance with federal Title IV regulations, state requirements, and institutional policies and procedures • Support audits, program reviews, and internal assessments by preparing documentation, responding to findings, and implementing corrective action plans in coordination with compliance leadership • Maintain operational procedures and documentation to ensure consistent execution of regulatory and institutional requirements • Partner with compliance leadership to implement new or revised regulatory requirements into day-to-day operations • Serve as the business and functional owner for student financial operations, including configuration requirements, workflow design, testing, and operational readiness, in partnership with Information Technology • Collaborate with institutional and systemwide teams on operational readiness for system enhancements, implementations, upgrades, and process changes • Identify operational risks, inefficiencies, and opportunities for improvement through data analysis and performance monitoring • Support systemwide reporting, reconciliation, and data integrity efforts related to student financial services • Supervise, train, and evaluate financial aid and student account staff across the system • Provide expert guidance on complex cases, escalations, and operational decision-making • Support onboarding, cross-training, and professional development to ensure operational continuity and resilience • Foster a student-centered, compliance-aware service culture aligned with organizational mission and values • Support escalated student and family concerns related to financial aid eligibility, awards, billing, and account resolution • Collaborate with system and campus partners to support communications, outreach, and student success initiatives • Contribute to the development of operational guidance, training materials, and student-facing communications related to student financial services

• Play a key role in optimizing legal processes, managing technology solutions, ensuring System compliance, and enhancing overall efficiency within the legal department. • Provide support to a team of attorneys regarding litigation, pre-litigation, and other legal matters through management of cases; preparation of legal documents and communications; researching legal issues, responding to subpoenas and record requests; managing process for legal holds and garnishments; analyzing facts and documents; coordinating discovery processes and witness interviews; communicating with client(s); organizing and maintaining case files; coordinating work with others; assisting with filing documents in judicial and quasi-judicial venues; and providing other litigation support, as needed. • Provide support to legal counsel and finance teams on insurance administration, including obtaining certificates of insurance and surety bonds, and assisting, as needed, with document collections for annual insurance renewals. • Oversee the implementation and administration of legal technology solutions – including main platform for receiving requests from institutional clients for legal assistance and review, policy management, and matter management – and collaborate with IT to ensure seamless integration and functionality of legal tools. • Assist the office with its corporate governance, business entity management, state authorization, and professional license and other regulatory compliance functions. • Manage the processing and approval of legal invoices, records for subscriptions accounts, and ensure accurate and timely payment to vendors. • Coordinate updates to and maintenance of the legal department's SharePoint site and ensure that content is current, accurate, and aligns with organizational branding. • Manage calendars and schedules, coordinate and schedule meetings, and other events. • Serve as a notary public as needed if already credentialed. • Serve as a point of contact for receiving, processing, and distributing mail and deliveries intended for the office.

• Analyze existing business processes and recommend opportunities for improvement. • Develop and implement automated workflows using Microsoft Power Automate. • Collaborate with departments across the university to understand operational challenges and propose practical, technology-enabled solutions. • Assist in documenting and standardizing business processes. • Provide training and support to staff on new tools and automated workflows. • Monitor, report, and evaluate the impact of implemented solutions and recommend further enhancements.

• Provide strategic leadership and operational oversight for the Office of Student Accounts across the colleges. • Direct and mentor a team of student accounts advisors. • Develop and implement departmental processes and procedures. • Ensure compliance with institutional, federal, and state regulations. • Co-manage the day-to-day operations of the Student Accounts Office, ensuring efficient workflows. • Oversee the assessment and posting of tuition and fees. • Develop and deploy proactive engagement strategies to guide students.

• Support department goals by contributing to projects that align with organizational strategy • Conduct research, gather data, and synthesize findings to inform decision-making • Assist in the creation of reports, presentations, process documentation, and communication • Identify opportunities for process improvement and propose practical, data-informed solutions • Represent the organization’s values of equity, inclusion, and student-centered service in all interactions • Engage proactively with colleagues, ask thoughtful questions, and take initiative in your learning

• Collaborate with relevant stakeholders to initiate, plan, and execute academic projects • Develop project plans, timelines, and budgets • Monitor project progress and make adjustments as necessary to ensure on-time delivery • Coordinate resources, including personnel and materials, to support project goals • Plan and oversee the University Learning Experience, academic retreats, symposia, and workshops • Manage all aspects of conference logistics, including venue selection, registration, catering, and audiovisual needs • Collaborate with faculty and staff to create conference programs and schedules • Develop and manage budgets for projects and conferences • Monitor expenses, track revenue, and prepare financial reports • Seek funding opportunities and grants to support academic initiatives • Identify and select vendors, contractors, and service providers • Negotiate contracts and agreements • Cultivate relationships with internal and external stakeholders • Collect feedback and evaluations from participants to assess the success of projects and conferences • Conduct After Activity Reviews for use in future planning • Prepare comprehensive post-event reports for university leadership

• Advise incoming and current students on financial aid resources, eligibility, and options • Collect and review documentation required to verify financial aid eligibility • Package and revise financial aid awards for new and continuing students • Track, process, and maintain financial aid documents in the student information system • Prepare and distribute financial aid award letters • Serve as a primary point of contact for students with financial aid questions • Present financial aid information at student events, workshops, and financial literacy sessions • Support financial aid-related campus events during peak periods • Stay current on financial aid regulations by attending trainings and workshops • Collaborate with The Community Solution Education System Financial Aid Director and staff • Provide exceptional customer service and timely responses to student inquiries • Perform other duties as assigned