The Community Solution Education System

• Engage with prospective students through outbound calling, web chat platform, and new student inquiries • Qualify prospective students and transfer them to Admissions Representatives • Maintain Salesforce database through inquiry management and documentation • Positively represent the university through various meetings and events • Maintain communication with admissions staff and perform other duties as assigned

• Develop and lead multi-platform social media strategies that align with marketing, enrollment, and brand objectives. • Identify opportunities to expand institutional reach through emerging platforms, evolving content formats, creator partnerships, and innovative engagement strategies. • Ensure an integrated balance of paid and organic social strategies, partnering closely with digital marketing teams to maximize campaign performance. • Monitor platform updates, algorithm changes, audience behavior, and industry trends to keep institutional social strategies innovative and competitive. • Evaluate and implement AI-powered tools and workflows that improve content planning, production efficiency, audience engagement, social listening, and campaign optimization while maintaining brand quality and authenticity. • Lead, coach, and develop a geographically distributed team of Content Creators, establishing clear expectations, accountability, professional development, and consistent performance standards. • Foster a collaborative, high-performing team culture focused on creativity, operational excellence, continuous learning, and measurable results. • Establish editorial direction, content strategies, and quality assurance processes to ensure all content is engaging, accurate, on-brand, and optimized for platform best practices. • Collaborate with designers, videographers, copywriters, and institutional stakeholders to develop compelling multimedia campaigns. • Guide the development of student-generated content, influencer partnerships, ambassador programs, and community engagement initiatives that strengthen brand affinity and authenticity. • Establish meaningful KPIs and performance benchmarks aligned with marketing, enrollment, brand awareness, and audience engagement goals. • Develop executive-level reporting dashboards that communicate channel performance, campaign effectiveness, audience insights, and strategic recommendations. • Analyze trends across platforms to identify opportunities for optimization, resource allocation, and future campaign planning. • Lead ongoing experimentation through A/B testing, content optimization, audience segmentation, and platform-specific best practices. • Leverage platform analytics, enterprise reporting tools, and AI-driven insights to continuously improve performance and operational efficiency. • Partner cross-functionally with marketing, communications, admissions, creative, and institutional leadership teams to ensure social media strategies support enterprise priorities. • Ensure consistent brand voice, messaging, and storytelling across all institutional social channels. • Partner with PR and crisis communications teams to support reputation management, social listening, and rapid response communications. • Develop and maintain enterprise social media standards, governance, workflows, training, and best practices that promote consistency, quality, and scalability. • Build strong working relationships with institutional partners through regular communication and periodic travel to campuses and key organizational events.

• provides comprehensive support for the institution’s research compliance program, including compliance monitoring and education and training • conducts compliance assessments, support audits, and partner with academic and administrative units to promote research integrity and accountability • develops and delivers human research protections training for faculty, staff, and students and creates educational materials • coordinates workshops and webinars, and partners with academic units to strengthen ethical research practices throughout the institution • serves as a key resource for faculty, staff, and external partners, ensuring adherence to federal regulations, institutional policies, and best practices in human subjects research

• Develop, maintain, and administer the University’s operational calendar, ensuring process owners understand expectations, meet established deadlines, and complete required deliverables • Maintain and oversee operational review and implementation processes, ensuring initiatives are appropriately documented, communicated, implemented, and evaluated in accordance with institutional requirements • Develop and maintain implementation tracking tools, documentation, and reporting processes that support accountability, transparency, and informed decision-making • Identify implementation risks, barriers, and dependencies, coordinate resolution efforts, and escalate issues as appropriate • Lead special projects and initiatives as assigned; support cross-functional efforts related to institutional priorities and emerging operational needs • Complete operational and financial analyses required to ensure priorities are supported by near-term budgets and longer-term financial planning • Maintain and oversee the University’s cross-functional risk and compliance committee and related activities, including the compliance calendar, business continuity planning, and the enterprise risk management framework • Collaborate with leaders and teams to ensure inclusive planning and aligned implementation • Manage the University’s policy and procedure administration process, including repository management, drafting and review requirements, and accountability for policy owners • Ensure university-wide compliance obligations are tracked and completed in a timely manner (e.g., records retention and destruction activities) • Produce recurring reports and recommendations regarding compliance obligations and areas of potential risk for University leadership • Develop and manage operational effectiveness review cycles for assigned departments, including timelines, reporting requirements, stakeholder communications, and final reporting • Establish and maintain review criteria, performance measures, documentation standards, and reporting expectations that support meaningful assessment and continuous improvement • Ensure findings, recommendations, and improvement plans are documented, communicated to relevant stakeholders, and translated into actionable follow-up activities that are completed on-time and to a high-quality standard • Monitor progress on improvement plans and follow-up actions, holding stakeholders accountable for agreed-upon commitments and timelines • Produce recurring reports that identify trends, opportunities, operational challenges, and areas requiring leadership attention • Partner with leaders and departments to ensure review findings inform planning, resource allocation, operational priorities, and decision-making • Hire, supervise, develop, and evaluate assigned personnel • Support professional development and continuous learning opportunities that strengthen individual and team performance • Establish goals, priorities, and performance expectations for team members and monitor progress toward established objectives • Ensure work products are delivered accurately, on time, and in alignment with departmental and institutional objectives

• Create course content and resources including lectures, presentations, assignments, learning activities, assessments, and other elements specified • Work closely with the program director to ensure that all course materials meet program standards for quality and rigor • Work with instructional design staff to ensure that all course materials are consistent with best practices and are compatible with the UWS learning management system (LMS) • Work with the program director to ensure that all course materials and assessments align with course student learning outcomes, program learning outcomes, and accreditation standards assigned to the course • Identify outside resources to be used for assigned reading/viewing, supporting resources and optional exploration opportunities • Contribute material for use in the program’s culminating assessments • Coordinate successful course delivery • Provide key course documents according to specified deadlines • Maintain up-to-date knowledge of research and clinical practice developments in areas relevant to the course content

• Facilitate student learning through discussions and assignments aligned with course syllabi • Provide timely, substantive, and constructive feedback • Respond to student inquiries and support student success • Develop or provide supplemental instructional materials, as needed • Offer at least one synchronous learning opportunity per term • Participate in departmental meetings and virtual events (e.g., open house) at least once per term

• Manage 2–5 concurrent projects across technical, operational, and service delivery domains. • Develop and maintain detailed project plans, timelines, milestones, and deliverables. • Deliver projects on time, within scope, budget, and quality standards. • Identify, assess, and mitigate project risks and issues. • Apply Agile, Waterfall, or hybrid methodologies based on project needs. • Lead IT change management processes, including documentation, approvals, and tracking. • Manage the IT project intake lifecycle, including prioritization and resource alignment. • Prepare reporting dashboards using Jira, Microsoft Teams, and related tools.

• Oversee and manage the day-to-day administration of healthcare, retirement, wellness, and leave benefit programs. • Serve as a subject matter expert for employee benefits and leave processes, ensuring employees receive accurate, timely, and supportive guidance. • Evaluate the employee experience related to benefits programs and identify opportunities to improve communication, accessibility, education, and utilization. • Lead annual benefits renewals, open enrollment processes, and employee education campaigns.

• Participate in all requisite Saybrook employee training • Respond to Saybrook communication in a timely manner • Serve in the capacity of dissertation chairperson, research methodologist, in alignment with college and department policy • Collaborate and communicate with dissertation committee members to review and report on student progress • Complete provided rubrics, provide relevant written feedback on student work using Track Changes • Attend student proposal orals and dissertation orals • Maintain technical skills related to Saybrook systems and procedures, including Canvas LMS, research administration (Mentor IRB), and petitions to form dissertation committee (Mentor Petitions) • Facilitate ongoing communication with units within the Office of Research, Innovation, and Sponsored Projects (ORISP), including but not limited to the academic Department of Research and Dissertation Services

• Oversee all centralized financial aid operations, including application processing, verification, awarding, advising, disbursement coordination, and student support • Ensure timely, accurate, and compliant administration of federal, state, institutional, and private financial aid across all institutions • Maintain accountability for service delivery, processing timelines, and the overall student financial aid experience • Provide strategic direction and oversight to the Director of Financial Aid • Lead systemwide financial aid initiatives, including regulatory implementation and process transformation