• Guides and coaches teams on how to use Agile practices and principles to deliver high-quality products and services to our customers. • Gets teams to a high-performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques. • Ensures the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility. • Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines. • Works with teams, as well as internal and external stakeholders, to influence and drive decision-making. • Collaborate closely with product owners, development teams, and stakeholders to define clear quality goals, monitor progress, and implement continuous improvement practices including coach teams on best practices for testing, quality assurance, and risk management. • Asks difficult questions, removes impediments, and makes issues and problems visible. Escalates as necessary. • Works with Agile coaches and other Scrum Masters to grow within the role. • Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. • Ensures cross-functional coordination (UX, analysts, developers, and testers) is occurring early and often. • Uses Jira to provide visibility to status, metrics, predictability, throughput, quality, impediments, and dependencies. • Contributes to the advancement and improvement of Agile practices within the organization. • Manage, train, and mentor mid-level and entry-level BAs who work on different projects; assist with candidate evaluation for new BA hires. • Assists the team to agree on what they can achieve during each development sprint (or another period). • Facilitates the daily standup (sometimes called the daily scrum) and helps the team reach a consensus. • Helps the team make progress on the project by ensuring each person is working on the right tasks, helping to remove any obstacles to the team member’s progress, and protecting the team from distractions.

• Acts as a servant leader for multiple teams and their stakeholders. • Aids the team and Product Owner in efforts to manage and sequence the backlog. • Leads more complex teams involving work with routine external team impact or dependencies including multiple system integration points. • Eliminates impediments and resolve issues and dependencies more independently with limited support from Release Train Engineer or other resources. • Assists in building a high-performing team and foster relentless improvement at the Team and Program level while improving team performance in areas of quality, predictability, flow and velocity. • Identifies SAFe anti-patterns and resolves with limited support and applies SAFe principles to facilitation, enablement, and coaching for multiple teams. • Utilizes intermediate to advanced experience using tools to create metrics that measure and report on team performance, backlog health and continuous improvement. • With limited support from RTE and others, guides teams through the decision making process and teach techniques on how to problem solve, improve communication, self-manage and self-organize. • Applies SAFe principles to facilitation, enablement, and coaching in a multi-team environment. Mentors and guides other scrum masters on SAFe principles and manifesto. • Independently participates, facilitates and manages the outputs of all agile ceremonies including Daily Stand Up meetings, Sprint review, sprint retrospective, sprint planning, backlog refinement sessions, prepare for Program Increment Planning Sessions. • Participates in the Scrum Master Communities of Practice, Scrum Mastery Sync Sessions and Agile Release Train Sync Sessions. • Demonstrates ongoing thirst for knowledge and a desire for continuous improvement by creating an environment for continuous learning and builds improvement roadmaps for team(s). • Demonstrate intermediate to advanced experience with Behavior Driven Development and Test Driven Development and support the adoption of engineering practices, DevOps, and Agile Architecture. • Provides mentorship and guidance to Scrum Master I and II. • Performs other duties as assigned.

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results. Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits. What to expect on your journey with us: - A solid and innovative company with a strong market presence - A dynamic, diverse, and multicultural work environment - Leaders with deep market knowledge and strategic vision - Continuous learning and development As a Scrum Master you would need to consistently models the advanced qualities of a servant leader and exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset. Trains and coaches Agile teams and Stakeholders to embrace SAFe Core Values, adopt and apply SAFe Principles, and implement SAFe practices. Effectively removes impediments and actively communicates with leadership and outside stakeholders to protect the team from uncontrolled expansion of work while improving performance in the areas of quality, predictability, flow and velocity. Provides overall leadership to Scrum Master team through mentorship and guidance Responsibilities - Acts as a servant leader for multiple teams and their stakeholders. - Aids the team and Product Owner in efforts to manage and sequence the backlog. - Leads more complex teams involving work with routine external team impact or dependencies including multiple system integration points. - Eliminates impediments and resolve issues and dependencies more independently with limited support from Release Train Engineer or other resources. - Assists in building a high-performing team and foster relentless improvement at the Team and Program level while improving team performance in areas of quality, predictability, flow and velocity. - Identifies SAFe anti-patterns and resolves with limited support and applies SAFe principles to facilitation, enablement, and coaching for multiple teams. - Utilizes intermediate to advanced experience using tools to create metrics that measure and report on team performance, backlog health and continuous improvement. - With limited support from RTE and others, guides teams through the decision making process and teach techniques on how to problem solve, improve communication, self-manage and self-organize. - Applies SAFe principles to facilitation, enablement, and coaching in a multi-team environment. Mentors and guides other scrum masters on SAFe principles and manifesto. - Independently participates, facilitates and manages the outputs of all agile ceremonies including Daily Stand Up meetings, Sprint review, sprint retrospective, sprint planning, backlog refinement sessions, prepare for Program Increment Planning Sessions. - Participates in the Scrum Master Communities of Practice, Scrum Mastery Sync Sessions and Agile Release Train Sync Sessions. - Demonstrates ongoing thirst for knowledge and a desire for continuous improvement by creating an environment for continuous learning and builds improvement roadmaps for team(s). - Demonstrate intermediate to advanced experience with Behavior Driven Development and Test Driven Development and support the adoption of engineering practices, DevOps, and Agile Architecture. - Provides mentorship and guidance to Scrum Master I and II. - Performs other duties as assigned.

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! — we take pride in our expertise and commitment to excellence. At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values: - Strive for Greatness - Do the Right Thing - Foster Teamwork - Respect Each Other - Grow Together We are seeking a skilled ServiceNow Scrum Master to join our team supporting federal government clients. This role is ideal for professionals with strong analytical capabilities, a deep understanding of the ServiceNow platform, and a commitment to delivering high-impact solutions in a mission-driven environment. As a ServiceNow Scrum Master at Bravium, you will play a key role in guiding Agile teams to deliver high-quality ServiceNow implementations efficiently and effectively. You will facilitate Scrum ceremonies, remove impediments, and foster continuous improvement within our Agile framework. Your leadership and platform expertise will help maximize the value of ServiceNow for our clients while driving meaningful outcomes for stakeholders. Key Responsibilities: - Facilitate Agile Ceremonies: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure teams are aligned and progressing towards their goals. - Coach and Mentor: Guide teams on Agile principles and practices, fostering a collaborative and productive environment. - Remove Impediments: Identify and address any blockers or obstacles that may hinder the team’s progress. - Stakeholder Communication: Maintain clear and transparent communication with stakeholders, providing updates on project status, risks, and dependencies through data from ServiceNow. - Continuous Improvement: Encourage a culture of continuous improvement, helping teams reflect on processes and implement changes to enhance efficiency and quality. - Ensure Compliance: Ensure that the team adheres to Scrum best practices and organizational standards. - Ensures that the team has a clear understanding of Definition of Done and how to meet it. - Collects and shares team metrics with the team, determines when new metrics are needed, and develops improvements in metrics. Qualifications: - Experience: Proven experience as a Scrum Master, preferably in a ServiceNow environment. - Certification: Certified Scrum Master (CSM) or equivalent Agile certification. - ServiceNow Knowledge: Strong understanding of ServiceNow platform capabilities and experience in implementing ServiceNow solutions. - Agile Expertise: Deep knowledge of Agile methodologies, including Scrum and Kanban. - Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences. - Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to addressing challenges. - Team Player: Ability to work collaboratively with cross-functional teams and foster a positive team culture. - Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field - U.S. Citizenship is required - Active Public Trust clearance or the ability to obtain one Skills and Abilities: - Understanding of Agile methodologies and tools (e.g., Jira, Confluence) - Strong interpersonal and communication skills, with the ability to present complex ideas clearly and effectively - Demonstrated ability to work effectively in fast-paced, team-oriented environments with diverse stakeholders - Hands-on experience with ServiceNow, including familiarity with common modules and functionality - Proficiency in developing business process documentation using Microsoft Visio or similar tools - Experience translating business needs into detailed technical requirements - Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices About Bravium Consulting Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions. Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes: - 15 PTO days - 11 paid holidays - Medical Insurance - Dental Insurance - Vision Insurance - Short Term and Long Term Disability coverage with 100% premium support - 401k Program with Bravium matching 100% of up to 4% of salary - Training Program - Employee Assistance Program - Maternity Leave - Paternity Leave - Annual performance bonuses - Referral bonus - Flexible work arrangements - Access to robust training and professional development program - Employee Assistance Program (EAP) for mental health and wellness support Bravium Consulting verifies candidate identity as part of its hiring process to prevent interview fraud and protect company and client data. Identity verification is conducted after a conditional offer of employment and prior to the start date is a required condition of employment. Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.