• Manage day-to-day operations across two DTC brands, ensuring smooth order fulfillment and operational efficiency. • Monitor and manage inventory levels across warehouses to prevent stockouts and ensure adequate product availability. • Forecast reorder timelines and coordinate purchase orders with manufacturers in China. • Work closely with third-party logistics providers (3PLs) in China and the United States to ensure orders are shipped and delivered on time. • Track shipments, manage logistics timelines, and resolve any shipping delays or customs issues. • Negotiate with suppliers on pricing, minimum order quantities (MOQs), and production lead times. • Oversee customer support operations by managing two remote VAs responsible for handling customer inquiries. • Monitor returns, refunds, and fulfillment-related issues and ensure timely resolution. • Build and maintain operational dashboards or spreadsheets to track key metrics including stock levels, order fulfillment speed, and operational performance. • Provide weekly reporting on operational KPIs such as fulfillment timelines, support response times, inventory levels, and cash flow requirements for inventory purchasing. • Develop and document SOPs to improve operational efficiency and scalability as the business grows.

• Design and implement the company’s KPI framework to ensure all teams operate from a shared understanding of performance. • Define company-wide KPIs aligned to revenue, retention, contribution margin, and cash flow. • Establish a single source of truth across reporting systems. • Align marketing, retention, operations, CX, and finance around shared metrics. • Ensure every department understands how their actions impact company-level outcomes. • Develop predictive models for LTV, churn, CAC efficiency, inventory needs, and cash flow. • Identify leading indicators that signal performance shifts before they impact revenue. • Translate forecasts into actionable insights for department leaders. • Build early-warning systems for issues such as retention decline, rising refund rates, stockouts, and margin compression. • Lead weekly cross-functional KPI review meetings. • Work with department heads to track progress against performance targets. • Surface risks, trends, and opportunities through clear analytics. • Ensure action items from performance reviews are clearly defined and followed through. • Design measurement frameworks for marketing tests, pricing experiments, retention strategies, and offer changes. • Ensure experiments are evaluated with statistical rigor. • Provide clear readouts that guide scaling decisions. • Own and improve the company’s data stack (BI tools, data warehouse, integrations). • Improve reporting automation and data accuracy. • Reduce manual reporting processes. • Partner with operations and engineering teams to integrate real-time insights into workflows.

QA/QC Technical eCommerce Manager Location: Remote, US / Miami Reports to: Head of Engineering About Dose Dose is a functional wellness company offering innovative, clinically-backed supplements to consumers. A science-first approach, unique product design, and mission-orientation are just a few of the differentiating factors propelling Dose to be one of the fastest-growing companies in the health & wellness sector. Dose’s founder, Vasu Goyal, developed Dose while observing the gap between marketed promises and functional results. We’re committed to challenging the industry with products that actually work — and taste great. Role Overview We’re looking for a QA/QC Technical eCommerce Manager to own digital quality across Dose’s online ecosystem — from our Shopify Plus storefront to marketing surfaces and backend integrations. This is a hands-on technical role where you’ll build the QA program that safeguards conversion, data integrity, accessibility, and performance. You’ll work cross-functionally with Engineering, Growth, Lifecycle, Design, and CX to help Dose ship fast without breaking checkout, analytics, or the customer experience. You’ll be accountable for: - Zero critical conversion defects reaching production. - Analytics event accuracy and data integrity (≥ 99%). - Performance and accessibility SLAs (Core Web Vitals “Good” rates; WCAG 2.2 AA compliance). - Reliable, on-time releases with automated regression coverage. - Rapid incident detection, clear communication, and closed-loop corrective action. What You’ll Do Quality Systems & Release Management - Define and run the end-to-end QA lifecycle — requirements → test plans → automation → UAT → production verification. - Establish go/no-go criteria for every release and maintain a stable staging environment. - Own regression suites for storefront, checkout, account, subscription, and CMS flows. Test Engineering & Automation - Build and maintain automated tests (Playwright, Cypress) across critical paths and devices; integrate with CI/CD pipelines. - Create synthetic test data (users, orders, subscriptions) and mock external services as needed. Analytics, Tagging & Experiment QA - Govern the data layer spec and validate events across GA4, server-side tagging, and consent states. - Manage pixels and tags (Klaviyo, Braze, Meta, Google, RMNs) for accuracy and privacy compliance (CMP, TCPA, GDPR/CCPA). - QA A/B tests and feature flags (Eppo, Optimizely) for bucketing, exposures, and conversions. Content, Merchandising & SEO QA - Pre-flight new products, promotions, and campaigns for pricing, tax, shipping, and inventory accuracy. - Validate structured data, canonicalization, and sitemap health to maintain SEO integrity. Performance, Accessibility & Security - Monitor Core Web Vitals (LCP, INP, CLS) and enforce Lighthouse and performance budgets. - Ensure WCAG 2.2 AA compliance (keyboard navigation, color contrast, alt text). - Validate payment flows (Shop Pay, Apple Pay, Google Pay, credit cards) and maintain PCI awareness. Monitoring, Incidents & Continuous Improvement - Implement real-time monitoring (Sentry, uptime, log alerts) and post-release verifications. - Lead incident triage and root-cause analyses; drive corrective/preventive actions. - Maintain QA dashboards tracking defects, MTTR, and test coverage. Integrations & Ecosystem QA - QA integrations across Shopify Plus, subscriptions (Recharge or similar), reviews (Okendo), search/recommendations, ESP/SMS, and reverse-ETL pipelines. - Validate ERP/3PL hooks that impact inventory, pricing, and delivery promises. What You’ll Bring - 5–8 years in e-commerce QA or QA leadership, including automation for high-traffic storefronts. - Hands-on experience with Shopify Plus (or similar), checkout/payment stacks, and subscription platforms. - Deep knowledge of GA4, server-side tagging, data layers, and pixels. - Proficiency with Playwright/Cypress, CI/CD pipelines, and defect tracking (Jira, Linear). - Familiarity with Core Web Vitals, WCAG 2.2 AA, technical SEO, and performance tuning. - Clear, concise communicator who can translate defects into business impact and drive prioritization. - Bonus: SQL, API testing (Postman), schema/contract testing, and retail media network experience. Team & Growth You’ll start as an individual contributor with dotted-line leadership over agency and contract QA partners — and the opportunity to hire a QA Engineer (automation) and Content QA Coordinator as scope scales. Why You’ll Love Working Here At Dose, you’ll set the quality bar for one of the fastest-growing wellness brands in the U.S. You’ll protect what matters most — the customer experience — while building a modern, scalable QA program from the ground up. Compensation & Benefits - Base Salary: $150,000 – $165,000 USD (depending on experience, location, and skills) - Performance Bonus: Based on company and individual goals - Benefits: Comprehensive health coverage, 401(k), and flexible PTO Final pay will depend on your background, expertise, and where you live. Equal Opportunity Dose is an equal opportunity employer. We celebrate diversity in all its forms and make all employment decisions based on merit, qualifications, and business needs. We also consider qualified applicants with criminal histories, in line with applicable laws. If you need an accommodation during the hiring process, please let us know.

• Partner with dealers to design and execute eCommerce sales strategies that drive revenue growth, improve margins, and strengthen online performance at the local level. • Support dealers in expanding existing online accounts and attracting new customers through effective use of digital tools and best practices. • Use performance insights and sales analytics to identify opportunities, anticipate demand, and help dealers continuously optimize results. • Work closely with marketing, operations, and product teams to ensure dealers have the tools, content, and support needed to succeed online. • Advocate for a seamless, dealer‑centric online buying experience that builds customer trust and repeat business. • Act as a primary escalation point for dealer and customer inquiries, resolving issues quickly with a practical, solutions‑focused approach. • Build strong, trusted relationships with dealers, customers, and partners by serving as a reliable resource and eCommerce advisor. • Serve as a knowledgeable resource on the company's products, services, and eCommerce capabilities, helping dealers confidently sell online. • Lead dealer adoption of new products and digital features, ensuring strong visibility, accurate listings, and effective promotions on the platform. • Stay connected to local market dynamics, competitor activity, and dealer feedback to identify opportunities that enhance dealer performance. • Delivering hands‑on training, coaching, and support to dealer sales and support teams to ensure successful eCommerce adoption and execution.