Would you like to work from home while making a difference in someone's life? Do you have an extra room in your home? Are you willing to provide care, a social and engaging life for a person with cognitive disabilities? Our Shared Living program matches adults with developmental disabilities with welcoming individuals or families in their community for long term, in-home placement. The goal is to have the provider family integrate the individual into their home and community life. Riverside is there every step of the way to provide support to both the individual and the provider family. We are committed to the philosophy that individuals with developmental disabilities thrive when they are able to live in a family home. Over time, these new family members develop meaningful relationships and learn to be independent and active members of their community. This model enriches the lives of all who are involved. The individual will live in your home and need assistance with meal preparation, transportation to medical appointments and medication administration. Past experience is helpful, but not required, training and on-going support will be provided. We have opportunities in the following locations: Rowley, Boxford, North Andover, Andover, Methuen, Haverhill, and Tewksbury. Pay Rate: This is a stipend-based arrangement determined by the Massachusetts Department of Developmental Services (DDS) based on the level of need of the individual supported. Stipend amounts vary accordingly. - The benefits from becoming a Provider also include having someone become an integral part of your family and community! If you would like to learn more about becoming a Provider, please contact Holly Pyne ext. 3001 or Karen Bethune ext. 3003 at 781-762-8539. - The application can be found at https://www.riversidecc.org/wp-content/uploads/2024/08/Care-Provider-Application-1.pdf - To submit your application please send it to Holly Pyne via fax at 781-762-9094 or via email to hpyne@riversidecc.org - Questions can be emailed to sharedliving@riversidecc.org To learn more about this wonderful program, please watch this inspiring video: https://www.youtube.com/watch?v=whTbSPn9Fiw

• Investigate escalated voice-quality issues such as robotic audio, jitter, packet loss, one-way audio, latency, and dropped calls • Troubleshoot call routing and telephony behavior across SIP, VoIP infrastructure, and WebRTC applications • Analyze logs, signaling data, and call traces to identify root causes of calling issues • Support troubleshooting of inbound and outbound call failures, number reachability, and caller ID issues • Lead technical troubleshooting sessions with customers to investigate voice-quality and connectivity issues • Translate complex technical findings into clear explanations for customers and internal stakeholders • Maintain strong communication throughout investigations, particularly for high-impact or sensitive cases • Work closely with Engineering and Product teams to diagnose platform-level issues • Collaborate with telecom carriers such as Twilio and Bandwidth to investigate service behavior and routing problems • Help drive resolution of systemic issues affecting multiple customers • Train frontline support teams on voice-quality troubleshooting and escalation best practices • Improve escalation processes to ensure high-quality case handoffs • Create and maintain internal troubleshooting documentation • Monitor support trends and identify recurring voice-quality issues • Recommend improvements to product features, support processes, and customer troubleshooting workflows

Automotive Service Department Coach Remote Location: Remote: Travel Required– 3 weeks per month Compensation: $130,000–$200,000 annually (based on experience, performance) *Senior Coaches have potential to make $200K+ Are you not only skilled, but talented? Are you hungry? Driven? Can you command a room, articulate your thoughts, and lead others? Are you a true expert that has seen it all, have you faced adversity, dealt with it, and still achieved great things? If so, this is it. This is your shot! This is your shot to earn more, find purpose, command respect, and unlock a much brighter future for people who are just like you were a few years back. If you honestly feel like you were meant for more, this is finally your chance to PROVE IT! We’re Chris Collins Inc., the force behind the Service Drive Revolution, and we’re looking for truly elite service professionals to join our team of traveling Service Department Performance Coaches. We are looking for excellence. We are looking for outliers. We are looking for self-motivated underdogs that love nothing more than a challenge. As a Service Department Performance Coach, you will partner with Owners, General Managers, Service Directors, and frontline staff to revolutionize their systems and business. As a Service Department Performance Coach, you will: - Audit operations, identify profit leaks, and solve costly problems - Equip and train advisors in real-world, high-level selling strategies - Coach managers in the art & science of leadership and accountability - Teach individuals and teams to transform not just numbers—but culture - Teach KPI comprehension and mastery - You will be on-site with dealerships across the U.S. and Canada, delivering hands-on Performance Coaching and tactical implementation of systems. - This is NOT just consulting from a PowerPoint—it is “in-the-trenches” transformation. - Note: There is a component of coaching that is a virtual coaching Candidate non-negotiable requirements you must have: - 5+ years as a top-performing Service Manager or Fixed Ops Director - Proven/documented results in CSI, profitability, and team development - Passion for teaching others what you’ve mastered This Role Is Not for Everyone! Before you apply, you must understand this: - You will travel— up to 3 weeks per month. - You must thrive in unfamiliar environments - You must be a self-starter who can command a room, earn trust, and drive change fast - You must bring real-world, documented service management success to the table - No prior coaching experience needed—just a very strong track record and a willingness to learn, grow, and coach - Excellent communication skills and comfort with leading training and working with all personality types - A flexible schedule and hunger for travel and making a true impact Why Us? Why join our team: We’re not just building better service departments—we’re building a movement. We are building a Special Forces team of Service Department Performance Coaches. We are building the most effective, dynamic, respected, and well compensated team possible! That is our goal. That is our mission. If accepted, you will: - Join a respected Leader in Automotive Performance Coaching and Fixed Ops growth - Receive training in our proprietary service systems and tools - Collaborate with a team of high performers who value autonomy, integrity, and results - Make an actual difference in the lives of service professionals and dealership profitability As a company, we expect exponential growth over the next 2-4 years. We are extremely motivated and expect you to be as well. If you match this description, are an overachiever, and are looking to make most of your opportunities - Apply now and join the Service Drive Revolution! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws Apply now and join the Service Drive Revolution.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a Production Support Specialist/Site Reliability Engineer (SRE) with deep expertise in Amazon Connect (CCaaS). This is a production-focused role. You will ensure reliability, stability, and operational excellence for mission-critical contact center environments through proactive monitoring, live troubleshooting, and automation. Responsibilities: - Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis. - Monitor and maintain observability using Splunk, CloudWatch, Zabbix, and similar tools. - Investigate issues across AWS services, networking, APIs, and integrations. - Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations with Lambda, S3, QuickSight, and DynamoDB. - Develop visual process flows, standardized troubleshooting playbooks, and how-to guides for support teams. - Document alert resolution steps and maintain runbooks, knowledge repositories, and playbooks. - Analyze ServiceNow incidents, RCAs, and historical events to extract actionable insights for documentation. - Collaborate with platform and operations teams for incident triage, mock troubleshooting sessions, and continuous improvement. Qualifications - 4+ years of experience in Production Support, NOC, or Site Reliability Engineering roles. - Minimum 3 years of hands-on experience with Amazon Connect (CCaaS). - Strong knowledge of AWS services including Amazon Connect, Lambda, S3, DynamoDB, and CloudWatch. - Proficiency with monitoring and logging tools such as Splunk, CloudWatch, Dynatrace, Zabbix, and Grafana. - Solid understanding of SLIs, SLOs, and core reliability engineering practices. - Excellent communication abilities and strong documentation skills. Nice to have: - AWS certifications. - Experience with Docker/Kubernetes. - Knowledge of CCaaS workflows and compliance frameworks (HIPAA, SOC-II). We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. *Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.