Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a Production Support Specialist/Site Reliability Engineer (SRE) with deep expertise in Amazon Connect (CCaaS). This is a production-focused role. You will ensure reliability, stability, and operational excellence for mission-critical contact center environments through proactive monitoring, live troubleshooting, and automation. Responsibilities: - Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis. - Monitor and maintain observability using Splunk, CloudWatch, Zabbix, and similar tools. - Investigate issues across AWS services, networking, APIs, and integrations. - Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations with Lambda, S3, QuickSight, and DynamoDB. - Develop visual process flows, standardized troubleshooting playbooks, and how-to guides for support teams. - Document alert resolution steps and maintain runbooks, knowledge repositories, and playbooks. - Analyze ServiceNow incidents, RCAs, and historical events to extract actionable insights for documentation. - Collaborate with platform and operations teams for incident triage, mock troubleshooting sessions, and continuous improvement. Qualifications - 4+ years of experience in Production Support, NOC, or Site Reliability Engineering roles. - Minimum 3 years of hands-on experience with Amazon Connect (CCaaS). - Strong knowledge of AWS services including Amazon Connect, Lambda, S3, DynamoDB, and CloudWatch. - Proficiency with monitoring and logging tools such as Splunk, CloudWatch, Dynatrace, Zabbix, and Grafana. - Solid understanding of SLIs, SLOs, and core reliability engineering practices. - Excellent communication abilities and strong documentation skills. Nice to have: - AWS certifications. - Experience with Docker/Kubernetes. - Knowledge of CCaaS workflows and compliance frameworks (HIPAA, SOC-II). We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. *Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a Remote position. This is a Part-time opportunity. Evening and weekend availability required. The Academic Support Specialist provides academic instructional support services to students in our Online Software Development, Coding, and Programming courses. Responsibilities: - Working 1-to-1 with students to help them develop their academic skills and assist them through coursework - Engaging with tutoring strategies such as active listening, note-taking, asking questions, and providing encouragement to students - Supporting students with study skills such as reading, note-taking, organization, and time management through coaching, tutoring, and mentoring - Troubleshooting to provide academic technology support - Performing outreach to students needing additional support in their academic coursework - Developing and gathering additional resources through the mediums of videos, documents, articles, or websites to further support student learning - Documenting session notes in a learning management system - Supporting faculty and providing feedback on curriculum updates Qualifications - Bachelor’s degree in Computer Science-related program from a regionally accredited institution. - 1-2 years relevant work experience within the past 5 years required Requirements - Proficiency in Key Languages: Python, Java, C++, C#, JavaScript, SQL, HTML/CSS basics - Proficiency in core CS concepts such as Data structures (arrays, lists, stacks, queues), Algorithms (sorting, searching, recursion), Object-Oriented Programming (OOP), and Basic database management (SQL) - Experience with Software Development Tools such as Git/GitHub (version control basics), Visual Studio - Experience with Debugging tools and strategies - Ability to walk students through labs, code exercises, and projects — not just theory - Ability to quickly build connections with students using strong interpersonal skills (including approachability and empathy) - Experience in a student-centric and hands-on learning environment - Ability to work in a 5-week accelerated course environment - Ability to self-manage and work independently in a remote environment - Ability to prioritize multiple, competing tasks and meet deadlines in a fast-paced environment - Excellent interpersonal skills, verbal and written communication skills - The highest levels of integrity at all times - Strong listening skills and ability to see multiple perspectives Technical Requirements - Reliable high-speed internet required Benefits - Competitive compensation - Retirement plan - Health Advocate - Some industry certifications - Employee Assistance Program (EAP) - Employee Discounts (i.e., Tickets at Work, Verizon Wireless, MetLife Pet Insurance) - iPad/Computer Purchase Program - Employee Referral Program Company Description ECPI University is proud to be an Equal Opportunity Employer.

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence. Backed by Insight Partners, we’re building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity — where AI is at the core of how we operate, innovate, and serve clients. At Solovis, you’ll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide. Senior Technical Support Engineer provides in depth technical support (Tier 3) for our growing client base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve the most complex technical issues, as well as collaborate with services, development, client success and sales. Senior Technical Support Engineers typically understand and review coding to isolate complicated issues and provide possible solutions to the development teams and will mentor junior team members. Key Responsibilities - Efficiently resolve a growing number of complex client-reported cases, enhancing client satisfaction. - Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases. - Produce and update knowledgebase articles regularly to aid client and promote self-service solutions. - Consistently meet client communication targets 95% of the time, ensuring timely updates. Competencies - Proficiency in utilizing data and analytics to make informed decisions and drive business strategies - Detail-oriented and organized, this individual prioritizes effectively, excels at time management, and anticipates well in decision making - Ability to maintain effective performance and emotional control when faced with stress or challenging situations - Demonstrates strong technical aptitude to solve business challenges. - Manages and resolves conflicts to maintain workplace harmony and productivity. - Process-oriented view to problem solving.

Job Summary The Accessibility Technologist works closely with the Campus Information Security Officer, Assistant Campus Information Security Officer, Information Technology Services staff, academic and administrative departments, faculty, instructional designers, procurement staff, and disability-related support units. The Accessibility Technologist collaborates with CSU peers, higher education accessibility communities, and technology vendors to remain current on emerging accessibility standards, technologies, and best practices. #CalPolyITS This position is eligible for remote work pursuant to Cal Poly’s Telecommuting and Remote Work Guidelines and the CSU policy requiring that all work be performed within the State of California. Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 180 professionals works in a DevOps environment to shape the technology landscape at Cal Poly. Key Qualifications - Strong analytical skills, thorough and advanced knowledge of accessibility technology concepts, inclusive design principles, universal design for learning, and accessibility best practices. - Demonstrated ability to independently apply advanced judgment to resolve complex technical accessibility issues. - Demonstrated experience conducting accessibility audits, assessments, and remediation for web content, digital documents, and applications. - Advanced skill in utilizing assistive technologies and accessibility evaluation tools in an educational or enterprise environment. - Demonstrated knowledge of federal and state accessibility laws, regulations, and standards, and the ability to interpret and apply them in a higher education context. Education and Experience - Equivalent to a bachelor’s degree in a related field and four years of relevant experience. - Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. - An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Salary and Benefits Anticipated Hiring Range: $87,408 - $106,548 Per Year Classification Range: $87,408- $127,332 Per Year Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu. Equal Opportunity and Excellence in Education and Employment This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Positions are posted for a minimum of 14 calendar days.