Aircall

• You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. • Your interactions with our customers directly impact their ability to run their teams efficiently. • You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.

• Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation • Handle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data • Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions • Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity • Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution • Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices • Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts

• Have key responsibilities within the requirements analysis, scalable & low latency streaming platform solution design, architecture, and end-to-end delivery of key modules in order to provide near real-time data solutions for our product • Analyze and translate business needs into data model & optimize for big data • Identify slow queries and optimize for better performance • Write clean scalable code using Scala / python / SQL and test and deploy applications and systems • Solve our most challenging data problems, in near real-time, utilizing optimal data architectures, frameworks, query techniques, sourcing from structured and unstructured data sources. • Be part of an engineering organization delivering high quality, secure, and scalable solutions to Aircall clients • Involvement in product and platform performance optimization and live site monitoring • Mentor team members through giving and receiving actionable feedback.

Title: Senior Regional Marketing Manager - FIME Location: Paris Office Type: Permanent Full Time Employee Workplace: hybrid Category: 11003 - Demand Generation Job Description: Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. Aircall is seeking a Senior Marketing Manager to own and execute the regional marketing strategy in the FIME region. You will lead the translation of global priorities into high-impact local initiatives, partnering closely with local sales, partnerships, customer success, and global marketing teams. This role is accountable for building sustainable pipeline, accelerating revenue, and elevating Aircall’s brand presence in FIME through locally-relevant, insight-driven marketing. You will bring a strong strategic perspective, deep market understanding, and a bias for executional excellence, leading full-funnel programs across digital, events, partners, product launches, and regional campaigns. You’ll thrive here if you are a data-driven, collaborative marketer who wants to shape regional growth, influence cross-functional GTM direction, and operate with high levels of ownership and autonomy. Key Responsibilities: - Own and execute the FIME regional marketing strategy, acting as the strategic marketing lead for the region and driving full-funnel pipeline growth through digital, partner, content, events, webinars, and local activations. - Partner closely with regional Sales, Partnerships, and Account Management leaders to align on GTM priorities, pipeline goals, and shared revenue outcomes. - Translate global campaigns, messaging, and product launches into high-impact local programs that drive brand relevance, engagement, and conversion in the FIME market. - Provide market insights, competitive intelligence, and performance analysis to shape strategy, optimise programs, and guide regional investment decisions. - Lead partner marketing initiatives with priority channel and alliance partners to strengthen brand presence and generate leads and pipeline. - Ensure consistent communication with Sales and cross-functional teams, keeping stakeholders informed of upcoming initiatives, campaign performance, and optimisation plans. - Own reporting for regional marketing performance, including weekly and monthly updates, pipeline reporting, initiative ROI, and recommended next steps Qualifications: - 7 years or more of experience in high technology B2B enterprise software or SaaS preferred. - Deep knowledge of the FIME market with a proven track record of marketing to SMBs and supporting global sales and marketing efforts. - Language skills: Native proficiency in French and fluent proficiency in English. - Strong background in developing fully integrated marketing strategies tailored to specific markets. - Proficiency in HubSpot, Salesforce, Looker, or similar tools. - Exceptional project management and problem-solving skills. - Highly autonomous, with the ability to prioritise, manage multiple projects, and meet deadlines with minimal supervision. - Excellent time management, organisational, communication, and collaboration abilities. - Positive, energetic attitude and initiative, with a strong work ethic. - Location: This is a hybrid position requiring a few days per week at our Paris office. Why join us? - Key moment to join Aircall in terms of growth and opportunities - Our people matter, work-life balance is important at Aircall - Fast-learning environment, entrepreneurial and strong team spirit - 45+ Nationalities: cosmopolite & multi-cultural mindset - Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

• Investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall • Focus heavily on voice quality, VoIP troubleshooting, and telecom integrations • Collaborate across internal engineering teams and external carrier partners • Work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues • Support regional business hours, while collaborating with Aircall’s global support organization when additional coverage or expertise is required • Lead technical troubleshooting sessions with customers to investigate voice-quality and connectivity issues • Translate complex technical findings into clear explanations for customers and internal stakeholders

• Investigate escalated voice-quality issues • Troubleshoot call routing and telephony behavior across SIP, VoIP infrastructure, and WebRTC applications • Analyze logs, signaling data, and call traces to identify root causes of calling issues • Lead technical troubleshooting sessions with customers • Maintain strong communication throughout investigations • Collaborate with Engineering and Product teams to diagnose platform-level issues • Train frontline support teams on voice-quality troubleshooting and escalation best practices • Monitor support trends and identify recurring voice-quality issues

• Investigate escalated voice-quality issues such as robotic audio, jitter, packet loss, one-way audio, latency, and dropped calls • Troubleshoot call routing and telephony behavior across SIP, VoIP infrastructure, and WebRTC applications • Analyze logs, signaling data, and call traces to identify root causes of calling issues • Lead technical troubleshooting sessions with customers to investigate voice-quality and connectivity issues • Maintain strong communication throughout investigations, particularly for high-impact or sensitive cases • Work closely with Engineering and Product teams to diagnose platform-level issues • Train frontline support teams on voice-quality troubleshooting and escalation best practices

• Investigate escalated voice-quality issues such as robotic audio, jitter, packet loss, one-way audio, latency, and dropped calls • Troubleshoot call routing and telephony behavior across SIP, VoIP infrastructure, and WebRTC applications • Analyze logs, signaling data, and call traces to identify root causes of calling issues • Support troubleshooting of inbound and outbound call failures, number reachability, and caller ID issues • Lead technical troubleshooting sessions with customers to investigate voice-quality and connectivity issues • Translate complex technical findings into clear explanations for customers and internal stakeholders • Maintain strong communication throughout investigations, particularly for high-impact or sensitive cases • Work closely with Engineering and Product teams to diagnose platform-level issues • Collaborate with telecom carriers such as Twilio and Bandwidth to investigate service behavior and routing problems • Help drive resolution of systemic issues affecting multiple customers • Train frontline support teams on voice-quality troubleshooting and escalation best practices • Improve escalation processes to ensure high-quality case handoffs • Create and maintain internal troubleshooting documentation • Monitor support trends and identify recurring voice-quality issues • Recommend improvements to product features, support processes, and customer troubleshooting workflows

• Join a team that operates as a second point of contact for Aircall's customers across the globe • Work directly with customers to help solve complex technical and operational questions • Impact customers' ability to make and receive phone calls, leverage the right products/integrations and grow their business • Collaborate with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white-glove service and support • Be part of a highly motivated team that thrives on shared success • Work with diverse backgrounds and skill sets in a 24/5 business operating throughout various time zones

• Own the Call Quality & Voice Platform product scope • Lead a squad of engineers working on media infrastructure • Leverage product analytics and voice quality metrics • Partner with Platform, Infrastructure, and CX leadership to ensure reliability • Drive product-led improvements to reduce support volume