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STAFFVIRTUAL

Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL

L2 Escalation Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 501-1,000Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

86 days ago

Salary

0

Seniority

Senior

EnglishAzure

Job Description

L2 Escalation Engineer

STAFFVIRTUAL

• Serve as a primary point of contact for incoming Service Desk calls, providing timely and professional technical support. • Perform ticket triage to properly prioritize, categorize, and route issues to the appropriate queue or escalation path. • Troubleshoot and resolve escalated technical issues across endpoint, identity, networking, and cloud services. • Communicate effectively with end users to gather technical details, explain resolutions, and ensure a high level of client satisfaction. • Administer Microsoft 365 environments across multiple client tenants. • Manage user accounts, licensing, and access controls within Microsoft Entra ID (Azure AD). • Configure and maintain Conditional Access policies to enforce security requirements such as MFA, device compliance, and location-based restrictions. • Support Exchange Online administration, including mailbox permissions, mail flow troubleshooting, and distribution group management. • Assist with SharePoint Online and OneDrive troubleshooting, permissions management, and synchronization issues. • Support endpoint management through Microsoft Intune, including device enrollment, compliance policies, configuration profiles, and application deployment. • Assist with Autopilot deployments, device provisioning, and lifecycle management. • Troubleshoot device compliance issues related to Conditional Access and Intune policies.

Job Requirements

  • Preferred Experience administering Microsoft Entra ID (Azure AD).
  • Experience configuring Conditional Access policies and MFA enforcement.
  • Hands-on experience with Microsoft Intune and endpoint management.
  • Familiarity with Exchange Online, SharePoint Online, and OneDrive administration.
  • Experience working in a multi-tenant MSP environment.
  • Microsoft certifications such as:
  • o AZ-104 – Azure Administrator
  • o MD-102 – Endpoint Administrator
  • o MS-102 – Microsoft 365 Administrator

Benefits

  • Competitive compensation and benefits package
  • HMO Day 1 + FREE dependent coverage
  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

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