This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our client is seeking a Technology & Integration Lead responsible for the technical implementation, configuration, and integration of the contact center technology environment supporting a state-run health insurance marketplace operations. This role identifies system requirements across telephony, IVR, CRM, analytics, and knowledge management platforms, and leads the configuration and deployment of contact center technologies. The Lead oversees integration planning with the marketplace’s core systems—such as eligibility, enrollment, and appeals—while managing API connectivity, database design, and system testing activities. This role also supports security and compliance considerations, technical change management, and go-live readiness to ensure a stable, scalable, and compliant contact center technology environment. - Identify technology requirements (telephony, IVR, CRM, quality, monitoring, analytics, knowledge base) - Establish integration planning with marketplace systems (eligibility, enrollment, appeals) - Lead CRM/telephony implementation, configuration, and integration testing - Conduct Genesys environment configuration - Advise on configuration, integration, testing of other systems - Document and manage tech change requests and implementation risks Qualifications - Security architecture experience, federal/state security standards familiarity (FedRAMP, etc.) - 5+ years technology implementation experience - Genesys platform expertise - CRM implementation and customization - IVR design and scripting - API integration and system connectivity - Database design and SQL - Healthcare IT systems knowledge - Healthcare IT and HIPAA compliance knowledge - Integration and API experience - Testing and UAT planning - Go-live and cutover planning - Telephony systems (Genesys, Avaya, Five9) - IVR platforms - Database tools (SQL Server, Oracle, or similar) - API tools and integration platforms (MuleSoft, Zapier, or similar) - Testing tools (LoadRunner, JMeter, or similar) - Accessibility compliance (ADA, WCAG)

Role Description Vous avez à cœur de vous investir dans une mission de service public, au sein d’un grand établissement, le Cnam ? Vous souhaitez rejoindre une équipe dynamique et engagée ? Vous avez une appétence pour les questions relatives au développement durable et à la responsabilité sociétale (DD&RS) ? Alors postulez pour devenir ingénieur pédagogique en charge de la conception et la construction pédagogique d’une Unité d’Enseignement dédiée à la transition écologique ! - Piloter le déploiement de l’Unité TEDS - Réaliser un diagnostic, actualiser et adapter le matériel pédagogique de l’unité TEDS, en lien avec les équipes enseignantes dédiées et la Mission développement durable et responsabilité sociétale. - Adapter l'offre de formation aux engagements de l'établissement et au contexte règlementaire dans le domaine de la transition écologique et sociétale. - Accompagner les enseignants dans l’appropriation des ressources TEDS et des méthodes pédagogiques associées. - Piloter le déploiement du dispositif dans les formations concernées au Cnam (licences, masters, certificats, titres…) et dans les autres établissements impliqués dans le projet ConfluencES. - Mettre en place le suivi et l’évaluation du dispositif (indicateurs d’adoption, taux de réussite, satisfaction). - Intégration et tests techniques des modules sur la plateforme de formation. - Participation aux réunions de pilotage du projet TEDS et production de bilans réguliers. - Elaborer un référentiel interne des ressources pédagogiques en matière de transition écologique - Référencer et centraliser les ressources existantes au sein du Cnam. - Recenser les ressources en ligne disponibles (MOOC, offre UVED, etc.) en dehors du Cnam en vue de leur éventuelle adaptation/intégration à l’offre de formation. - Coordonner la production et l’intégration des ressources numériques référencées sur les plateformes LMS (Moodle). - Contribuer à la mutualisation et la valorisation des ressources pédagogiques produites. - Contribuer à la diffusion de ce référentiel de ressources. - Assurer des missions de veille et formation - Assurer une veille sur les pratiques d’enseignement autour des enjeux écologiques et durables. - Concevoir et scénariser, en fonction des besoins, de modules hybrides ou à distance (capsules vidéo, quiz, ressources interactives). - Organiser des ateliers de co-conception avec les enseignants. - Animer des formations, proposer éventuellement un accompagnement individuel et collectif. Qualifications - Domaine / Spécialisation : ingénierie de la formation, sciences de l’éducation, environnement, médiation scientifique ou équivalent. - Niveau d'expérience minimum requise : 1 à 2 ans minimum dans la conception et le déploiement de dispositifs pédagogiques, hybrides ou numériques. Requirements - Connaissance de l’environnement de l’enseignement supérieur et de la recherche. - Bonne connaissance et compréhension des enjeux liés à la transition écologique et à la responsabilité sociétale (RSE). - Maitrise des techniques de présentations écrites et orales. - Capacité à concevoir et développer des projets d’ingénierie pédagogique et en scénarisation multimédia. - Animer un réseau d’acteurs et des groupes de travail. - Rédiger des rapports, synthèses et documents techniques. - Gestion de projet transversal. Benefits - Rigueur et organisation. - Travail en équipe. - Autonomie et force de proposition. Company Description Localisation : 292 Rue Saint-Martin, 75003 Paris - Documents à transmettre : Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire.

• Prepare and develop distribution voltage construction packages for both overhead and underground projects • Assist with distribution line design 2.4kV - 34kV • Work with Designers and Engineers to prepare new drawings, modify existing drawings, or create as-built documents • Assist in the preparation of proposals, engineering/project cost estimates, and execution schedules • Provide technical support for customers and support regional business development initiatives • Provide quality reviews of work prepared by others and adhere to the QA/QC process • Prepare calculations and assist with equipment specifications • Evaluate loading of various equipment components being installed such as transformers and structural loading of poles to ensure a cost-effective, safe and reliable design utilizing client specifications • Visually identify, inspect, and record equipment and different construction situations in the field, including rights-of-way • Apply National Electric Safety Code (NESC) Standards, Client Standards, Federal, State or Local Municipal Guidelines, and/or other applicable guidelines to complete engineering designs • Ability to analyze field collected data (including imagery) and accurately update applicable software packages for successful design implementation • Frequently communicates with Client(s) on engineering design to best determine the most cost-effective solution for their project • Provides timely and detailed documentation and support to Orbital accounting functions for ensuring projects are on budget and appropriately accounted • Must be willing to travel overnight or for extended periods of time, based on project assignment • Must be able to work in all weather conditions and in residential, commercial, and industrial areas

INDUSTRIAL COMMISSION Are you ready to work for an exceptional state agency that works to protect the life, health, safety and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day. INDUSTRIAL HYGIENIST Job Location: Address: Arizona Department of Occupational Safety and Health 800 W. Washington, Phoenix, AZ 85007 Posting Details: Salary: $65,000.00 Grade: 21 Closing Date: March 25, 2026 Job Summary: This position determines and enforces occupational health and safety in public and private establishments in construction, general industry, agriculture and public entities. This position is occupied by a season professional who independently conducts partial and comprehensive occupational safety and health inspections in all types of industries throughout Arizona to ensure compliance with the Occupational Safety and Health Act (OSHA) and all standards and rules issued pursuant to the Act. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to: ● Exercises independent judgment in inspecting workplaces for occupational health hazards. ● Visit sites and conduct inspections. ● Takes photos to notes to document hazards and workplace conditions and request the employer to abatement. ● Inspects work sites and work operations and conditions. ● Evaluates hazards and obtains evidence of regulatory violations through use of measurement devices. ● Makes determinations regarding adequacy of corrective measures. ● Identifies, evaluates and analyze how particular chemicals or physical hazards at a work site affect employees. ● Writes reports of inspections and investigations, writes narrative assessing employee exposures, documenting occupational health hazards, and recommending citations and penalties. ● Interpret and evaluate data compiled through sampling and monitoring processes. ● Screens and routes all incoming Division calls to appropriate section. ● Coordinate, analyze and establish priorities. ● Answer and resolve, with the realm of knowledge or experience, telephone calls pertaining to complex inquiries with ADOSH. Knowledge, Skills & Abilities (KSAs): Knowledge of ● Occupational Safety and Health Act and Standards ● ADOSH Field Operations Manual (FOM) ● Industrial Commission of Arizona Policies and Procedures Knowledge of ADOSH Policies and Procedures ● OSHA standards as well as applicable consensus standards ● Federal and state occupational safety regulations, techniques, procedures, practices and standards applicable to performing compliance inspections for wide range of industries ● Occupational health hazards i.e., dust fumes, mists, vapors, gases, noise, radiation environmental stresses, biological hazards, hazardous waste, and the related toxicological effects, etc., and/or methods, procedures, techniques and equipment use in testing and sampling to evaluate occupational health hazards ● Windows, Google Suite, Salesforce, Excel, Power Point, Adobe Acrobat and Smart Phone Apps Skill in: ● Oral and written communication ● Interpersonal relations ● Analyzing and evaluating a wide variety of technical data to include test results, reports and plans ● Recognizing and evaluating occupational health hazards ● Developing technical reports ● Developing spreadsheets ● Project management ● Logic and analytical skills ● Developing detailed outreach training material ● Public speaking ● Determining cost-effective and appropriate corrective measures to eliminate, reduce, or control employee exposure to occupational health hazards ● Computer skills Ability to: ● Manage reports and meet deadlines ● Manage heavy workload with high level of accuracy and production ● Review and interpret employer’s safety and health management systems ● Work well under pressure ● Effectively work as a member of a team ● Create and present training material to stakeholders ● Lead a team completing a project or goal ● Understand differing viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and provide input in the decision-making process ● Operate, calibrate, and maintain a variety of safety, monitoring and testing equipment and interpretation of equipment and lab results ● Secure compliance with health and safety regulation Selective Preference(s): Ideal candidates will have: • Three years of safety and health experience; or Associate degree in safety and health or closely related field with one year of safety and health experience; Bachelors’ degree in safety and health or closely related field with little to no experience. OR • Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs); typical ways KSAs are obtained may include but are not limited to: relevant degree from an accredited college or university, coursework and work experience relevant to the assignment. Pre-Employment Requirements: Arizona Driver's License: Must possess valid Arizona Driver's License. Required In-state and out-of-state travel is required. Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must complete any required driver training (See Arizona Administrative Code R2-10-207 (11). Employees may be required to use their own transportation, as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: Sick leave Vacation with 10 paid holidays per year Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer. Contact Us: If you have any questions please feel free to call 602-542-5559 or email HR@azica.gov for assistance.