• Serve as a primary point of contact for incoming Service Desk calls, providing timely and professional technical support. • Perform ticket triage to properly prioritize, categorize, and route issues to the appropriate queue or escalation path. • Troubleshoot and resolve escalated technical issues across endpoint, identity, networking, and cloud services. • Communicate effectively with end users to gather technical details, explain resolutions, and ensure a high level of client satisfaction. • Administer Microsoft 365 environments across multiple client tenants. • Manage user accounts, licensing, and access controls within Microsoft Entra ID (Azure AD). • Configure and maintain Conditional Access policies to enforce security requirements such as MFA, device compliance, and location-based restrictions. • Support Exchange Online administration, including mailbox permissions, mail flow troubleshooting, and distribution group management. • Assist with SharePoint Online and OneDrive troubleshooting, permissions management, and synchronization issues. • Support endpoint management through Microsoft Intune, including device enrollment, compliance policies, configuration profiles, and application deployment. • Assist with Autopilot deployments, device provisioning, and lifecycle management. • Troubleshoot device compliance issues related to Conditional Access and Intune policies.

• Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization. • Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities. • Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems. • Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation. • Escalates any conflicting resource requirements that may affect delivery in a timely manner. • Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations. • Contribute to the refinement of the Rackspace Professional Services methodology. • Provide FANATICAL EXPERIENCE by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.

• Design and implement enterprise Azure architectures, including compute, networking, storage, security, and identity services • Architect Azure Landing Zones aligned with the Microsoft Cloud Adoption Framework (CAF) and Well-Architected Framework • Design secure and scalable environments for AI, application, and data workloads • Develop reference architectures, solution designs, and deployment frameworks • Conduct targeted discovery and assessment across multiple Azure subscriptions to establish a comprehensive current-state baseline. • Key activities may include: Reviewing identity and access management, Performing Azure resource inventory, Evaluating security posture and network exposure, Assessing governance and landing zone readiness, Analysing cost management and optimisation opportunities, Conducting stakeholder workshops and technical interviews • Deliverables include: Discovery assessment report, Prioritised remediation roadmap, Executive briefing presentation

$40-$46 hourly rate; Rates are negotiable and subject to change Fully remote, 1099 contract opportunity Valid Georgia (or willing to pursue reciprocity) Engineering teaching certification is required. Schedule: Start date ASAP through 5/21/26. Times listed are options, educator doesn't need to be available for all times. Monday through Friday: 8:25-9:15am EST Monday through Friday: 9:20-10:10am EST Monday through Friday: 10:15-11:05 am EST Monday through Friday: 11:10-12:55pm EST Must be authorized to work in the United States Join our pool of educators who have access to our educator portal, where you can select the jobs aligned to your certification as they become available according to our school and district partners! This is a 1099 Independent Contractor position following the school district's calendar. Immediate start dates are based on available placement opportunities upon completion of the application process. Fullmind partners with hundreds of U.S. schools to ensure every child has access to education. We fill teacher vacancies by live-streaming certified educators directly to students. As a Fullmind educator, you’ll deliver virtual instruction and guide students to course completion! Learn more: https://www.fullmindlearning.com/teach As a Fullmind educator, you will: - Have access to our educator portal where you can select the jobs you take on as a Fullmind educator. - Promote creativity and excitement in the virtual learning environment. - Create strategies to engage and nurture student learning and student relationships. - Create lesson plans aligned with the class curriculum. - Keep track of student grades and performance