• Own the full campus store transition process from planning to execution • Serve as the main point of contact for institutions during transitions • Develop and manage detailed project plans, timelines, and deliverables • Chair weekly meetings between the transition workstreams • Ensure all workstreams are progressing according to the Store Transitions Priority Checklist • Communicate updates and timelines clearly across all stakeholders • Coordinate in-person store visits, including POS/SFA setup with IT teams, Inventory planning and execution, transition day activities and logistics • Deliver in-person training to new store managers during transition weeks • Travel to our new accounts for 3–5 days per transition to help manage and action the store transition in-person • Designing and building processes to streamline future store transitions • Work within the inventory management system to assess supply needs and order accordingly • Collaborate with our Store Trainer to document and enhance onboarding materials for future store managers

• Owns the strategy + execution of new store openings • Leads location selection, leases & vendor negotiations • Manages P&L, pricing, assortment, and commercial performance • Oversees store performance through Retail Specialists • Partners closely with operators to ensure execution is on time • Travels for store launches + performance visits • Helps scale from 10 pilot stores → 50+ stores

• Responsible for ensuring suppliers meet World Courier quality standards and compliance requirements • Develop and maintain supplier quality programs • Conduct audits and manage supplier relationships • Collaborate across departments to align supplier performance with organizational goals and regulatory standards

• Administer the FMLA policy, including reviewing all FMLA documentation for accuracy and completeness. • Make recommendations to approve or deny FMLA requests based on established federal regulations. • Ensure processes adhere to established procedures and applicable laws. • Maintain compliance with all federal and state regulations and internal standards. • Serve as an internal reference for certification requirements and processing within the team. • Assist associates by guiding them through the leave of absence (LOA) request process. • Provide timely and accurate responses to associates and all levels of management regarding day-to-day issues. • Assist management with complex LOA situations, providing guidance within policy and legal guidelines. • Proactively manage business expectations and resolve concerns by communicating status and issues effectively. • Contact providers for necessary clarification. • Process all leave of absence paperwork according to established procedures. • Coordinate correspondence, forms, and other necessary documents via the claim system. • Maintain complete records of all LOA requests, including tracking and analysis of data. • Generate required reports and maintain accurate files, data input, and analysis. • Support management with special projects as necessary.