• Responsible for all VAC (Value Analysis Committee) submission documentation for new customers and following up until approved. • Collaborate with Customer, Sales, Legal and Finance to support the internal New Account setup process upon or during VAC approval. • Generate, analyze and distribute customer onboarding reports. • Generate quotations for sales, maintain ERP system and generate quote to sales metrics for organization. Partner with Sales to analyze choices and financial capacities of each customer and suggest suitable solutions within company guidelines • Monitor inbox and delegate sales leads to appropriate sales and staff members • Facilitate the equipment upgrade process with customers and sales. • Support Equipment Evaluation program and coordinate the purchase conversion with Sales and Customers. • Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner. • Review and respond to all emails with professionalism, accurate information and timely follow up. • Document customer interactions by recording details of any inquiries, requests or feedback per Standard Operating Procedures. • Maintains knowledge of and adheres to all processes, policies and procedures. • Escalates issues as necessary for guidance from others. • Work with Customer Service Management in identifying and documenting areas of process changes and/or improvements. • Collaborate with internal departments on and maintain all source documents used to facilitate a VAC submission. This will include leading the ECO process with Quality. • May support order entry process in times of need. • Other duties as assigned.

• Manage a high-volume of client interactions within a structured call center environment. • Use of Sales*f*orce CRM software to facilitate the process of responding to clients concerns via phone. • Working with collections agencies via phone to obtain documentation of settlements. • Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria. • Uploading these documents to our system. • Other ad hoc tasks as needed. • This role will be based from your home between 11am EST- 8pm EST (after completing 6 weeks of onboarding between 9am EST -6pm EST).

• Monitor email, DMs, creator-facing chat and answer all inquiries within one business day. • Assist in creator collaboration onboarding and eventually be able to set up when a senior associate is unavailable. • Accurately review creator collaboration gift card compensation eligibility. • Assist in managing the inbox workflow, delegate tagged conversations when additional support is needed to ensure creator messages are reviewed in a timely manner. • Provide timely follow-up and communication to creators regarding collaboration updates, brand changes, and other campaign-related information to ensure smooth execution. • Identify opportunities for improvement while taking the creator perspective into account. • Seek out opportunities for growth and development with your manager. • Actively engage and participate in 1-on-1s, team meetings, and training sessions. • Stay updated on influencer marketing trends to provide the best creator experience. • Execute and own all assigned projects and tasks with a strong self-starter mentality. • Other projects and tasks as assigned.

Job Classification: Operations - Insurance Operations Prudential is bringing inbound customer and financial advisor call servicing in house for a block of EWRS business previously supported by a third party provider. The EWRS Customer Service Professional is responsible for handling inbound phone calls, resolving requests at the point of call when possible, and supporting ongoing improvements to call handling and servicing efficiency. The EWRS team is seeking professionals who are comfortable in a phone based service role and ready to take ownership of inbound customer and advisor interactions. This role supports a fast paced servicing environment and plays an important part in building a new in house service model for EWRS legacy products. The current employee work arrangement for this position is Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office. You are: - Comfortable handling incoming calls from customers and financial professionals - Clear, professional, and confident in verbal communication - Detail oriented and able to manage multiple systems during live calls - Dependable, adaptable, and willing to learn legacy products and processes - Willing to speak up and suggest improvements to call handling or workflows What you can expect: - Handling inbound calls related to EWRS legacy Variable Annuity and Legacy SPIA products - Providing accurate information and guidance to customers and advisors - Taking ownership of call resolution and completing work at the point of call when possible - Assessing requests, confirming requirements, and setting clear expectations during calls - Accurately documenting call details and actions taken in designated systems - Applying procedures and contractual provisions appropriately - Supporting the transition of work from a third party provider to an internal team - Identifying inefficiencies and contributing ideas to improve call flows and processing - Participating in projects or initiatives to improve service quality and efficiency - Overtime may be required at times to meet service demands What you'll need: - Strong customer service experience; call center or phone based servicing experience preferred - Excellent verbal communication and active listening skills - Ability to work in a fast paced, performance driven environment - Proficiency with keyboard use and Windows based applications - Strong organization, time management, and problem solving skills - Financial services or annuities experience is a plus, but not required - Ability to work effectively both independently and as part of a team At Prudential, you can: Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward. We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose. What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $45,700.00 to $75,500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. - Market competitive base salaries, with a yearly bonus potential at every level. - Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. - 401(k) plan with company match (up to 4%). - Company-funded pension plan. - Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. - Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. - Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. - Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.