• Provides daily administrative support, including correspondence, document preparation, and handling confidential information. • Drafts and formats professional emails, presentations, reports, and meeting materials. • Serves as a primary point of contact for internal and external stakeholders, escalating issues as needed. • Manages complex calendars, schedules meetings, and resolves conflicts. • Coordinates domestic and international travel, including detailed itineraries. • Supports virtual, hybrid, and in-person meetings by handling logistics, materials, agendas, and follow-ups. • Tracks deadlines and ensures leaders are prepared for upcoming commitments. • Processes expense reports, invoices, and reimbursements per company policy. • Verifies documentation and resolves discrepancies. • Provides basic budget, meeting, and event tracking support. • Maintains organized electronic files aligned with retention standards. • Uses Microsoft Office and collaboration tools (Outlook, Teams, Word, Excel, PowerPoint, SharePoint). • Creates and maintains standard spreadsheets, reports, and presentations. • Supports effective use of virtual collaboration tools in a hybrid environment. • Screens and prioritizes incoming communications. • Researches information and interprets basic policies to resolve routine issues. • Identifies potential concerns and escalates non-routine matters appropriately.

• Provide administrative assistance such as managing emails, scheduling appointments, and organizing documents. • Coordinate and manage schedules for team members, including arranging meetings and appointments. • Serve as the primary point of contact for incoming inquiries, responding promptly and professionally via email, phone, or other communication channels. • Maintain accurate records and databases, ensuring information is up-to-date and easily accessible. • Assist in drafting, editing, and formatting documents, presentations, and reports. • Coordinate travel logistics, including booking flights, accommodations, and transportation arrangements for team members. • Manage and prioritize tasks and deadlines, ensuring timely completion and follow-up on pending items. • Build and maintain positive relationships with clients, addressing their needs and inquiries promptly in a professional manner. • Collaborate with team members to support various projects and initiatives, offering assistance and contributing ideas as needed. • Assist with additional tasks and projects as assigned by team members, demonstrating flexibility and adaptability in a fast-paced environment.

Posting Date 03/27/2026 100 Spaulding DrSte 102, Marion, North Carolina, 28752-5115, United States of America Our assistants are more than just administrative; they are our foundation for success! DaVita Dialysis is looking for its next administrative assistant to guide and direct business initiatives from the ground up! We are looking for someone with proven excellence in an administrative role, and who is an articulate communicator both in person and electronically. DaVita is looking for an individual who will go above and beyond to extend the highest level of customer service possible. If this sounds like you, continue reading! As a DaVita administrative assistant you will be called on to organize and schedule many events for your department. An ability to work with Microsoft Office applications is a MUST! You will constantly be learning new processes and technological applications, so we are looking for someone with a desire to grow personally and professionally. You will be asked to arrange meetings, make travel plans, and schedule appointments for your department. Organizational skills are a must! DaVita functions as a very fast-pasted work environment, so your ability to work at a high level of proficiency with little supervision is essential. We will put your multi-tasking skills to the test! Our INTEGRATED CARE ASSISTANTS are more than just administrative, they are our foundation for success!!!! This position provides administrative support to DaVita Integrated Kidney Care Teams (i.e. RN, NP) and other members of the Integrated Care National Team. The Integrated Care Assistant collects, verifies, and enters information into appropriate medical record systems. Details: - Full-time remote role, Monday - Friday - Ideal candidate MUST reside in NC, SC, or GA - Starting time between 7:00 and 8:30 am EST - Competitive Healthcare, Paid Time Off and 401k Benefits - Community-based Work Culture - Room for Growth and Professional Development Opportunities - Fortune World's Most Admired Companies RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this Integrated Care Assistant position but are not intended to be all-inclusive. - Collect, verify, enter, and maintain data and medical record information in the DaVita Integrated Kidney Care medical management database including but not limited to patient, provider, and payer contact and referral information. - Communicate with hospitals, track patient admissions/discharges - Transcribe lab results, and follow up with providers for confirmation of services - Monitors reports and data feeds, and communicates with the Integrated Care Team to ensure data is current and complete - Attend team meetings, conferences, and training as required. - Know, understand, and follow teammate guidelines, employment policies, and department or company procedures. - Consistent, regular, punctual attendance as scheduled is an essential responsibility of this Integrated Care Assistant / Medical Administrative Assistant position. - Other duties and responsibilities as assigned QUALIFICATIONS: - High School diploma or equivalent required - Prior administrative experience required - Proficiency in navigating MS Office applications and other databases - Prior REMOTE work experience is a bonus - Deals with confidential information using discretion and judgment - Professional verbal communication and telephone etiquette - Basic proficiency with the Medical Information System Technology (MIST) within 60 days of employment or position change required COMPETENCIES: Communication: - Convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message Managing Work including Time Management: - Effectively manages time and resources to ensure that work is completed efficiently Tenacity: - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable Energy: - Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and determination over extended periods Quality Focused: - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over systems Initiating Action: - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive Multi-tasking: - DaVita functions as a very fast-paced work environment, so your ability to work at a high level of proficiency with little supervision is essential. We will put your multi-tasking skills to the test! Here is what you can expect when you join our Village as an Administrative Assistant (Business Offices) • A community first, company second culture based on Core Values that really matter. • Clinical outcomes consistently ranked above the national average. • Award-winning education and training across multiple career paths to help you reach your potential. • Performance-based rewards based on stellar individual and team contributions. • A comprehensive benefits package designed to enhance your health, your financial well-being and your future. • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. • Proven experience supporting leadership positions • Associates degree or higher highly preferred • Microsoft Certified highly preferred What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out - Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. #LI-TS2 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $15.00 - $20.50 per hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hourFor location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Job Summary Medical Support Assistant (MSA) – Remote Position Overview We are seeking Medical Support Assistants (MSAs) to support Veterans Affairs (VA) scheduling and administrative operations for VISN 20 facilities. This is a remote position supporting clinics in Pacific Standard Time (PST) or Anchorage, Alaska time zones, regardless of your physical location. Candidates must reside in one of the following metro areas: - Kansas City (KC Metro) - St. Louis, MO Metro - Memphis, TN Metro This role is a critical part of the patient care team, providing frontline administrative and scheduling support to ensure timely, accurate, and high-quality service to Veterans. Work Schedule - Monday – Friday - 8:00 AM – 4:30 PM (PST or Alaska Time Zone) - Includes a 30-minute lunch and standard breaks - Federal holidays observed (Note: Work hours are aligned to supported VA facilities, not candidate’s local time zone.) Compensation Hourly rates are based on candidate location: - Kansas City Metro: $21.19/hour - St. Louis Metro: $20.50/hour - Memphis Metro: $19.00/hour Candidates applying from outside of these designated metro areas may be considered; however, hourly wages will differ based on location Primary Responsibilities Key Responsibilities - Schedule patient appointments and manage consults in accordance with VA timeliness standards (≤ 7 days) - Provide high-quality customer service to Veterans, families, and staff - Answer and manage incoming calls, inquiries, and appointment requests - Maintain accurate patient records within VA systems (CPRS/EHRM) - Conduct outreach to patients and providers for scheduling coordination - Manage electronic waitlists, recalls, and consult tracking - Verify and update patient demographic and insurance information - Escalate scheduling or access issues per established procedures - Collaborate with interdisciplinary healthcare teams across multiple facilities Minimum Qualifications Required Qualifications - High school diploma or equivalent - Minimum 1 year of administrative, customer service, or healthcare support experience - Strong communication skills (phone and written) - Ability to work in a fast-paced, metrics-driven environment - Proficiency with computers and data entry systems - Ability to handle sensitive information in compliance with HIPAA and privacy standards Performance Expectations - Maintain ≥98% accuracy in documentation and data entry - Meet productivity metrics (e.g., scheduling timeliness, call responsiveness) - Provide professional, courteous, and Veteran-centered service at all times - Resolve customer concerns within established timeframes About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.