Job Closed

This listing is no longer active.

Alan logo
Alan

Alan is your one-stop health partner.

Operational Onboarding Manager

Onboarding SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 501-1,000Since 2016H1B SponsorCompany SiteLinkedIn

Location

France

Posted

79 days ago

Salary

0

Seniority

Senior

FrenchEnglish

Job Description

Operational Onboarding Manager

Alan

• You will be responsible for ensuring a seamless transition for our largest clients, acting as their dedicated Alan specialist during the critical onboarding phase. • You will quickly build trusted relationships with key stakeholders, proactively identifying and resolving potential issues before they arise, and driving necessary changes internally. • Your primary mission will be to handle administrative requests in a meaningful, delightful, and timely manner. You will lead comprehensive onboarding workshops and provide hands-on training for HR and payroll administrators on Alan’s dashboard, while managing complex processes including payroll integration, employee enrollment, and billing setup. • All Operational Onboarding Managers work on specific projects beyond their day-to-day duties, contributing to process improvements, tool optimization, and organizational methods. You will actively collaborate with teams such as Key Account Management, Customer Success, Ops, Sales, Care, Pre-Sales, and Engineering to ensure a smooth onboarding and proactively address any issues.

Job Requirements

  • Genuine passion for helping others and satisfaction in resolving member challenges
  • Fluent in French and English (full professional proficiency, written and spoken)
  • Comfortable using technology and digital tools
  • Comfortable engaging with members across all channels—email, video calls, and phone
  • Natural empathy and a calm, reassuring presence in interactions
  • Proactive and able to turn ideas into action
  • Thrive in collaborative environments where you can both learn and share knowledge
  • Bonus: Familiarity with the French healthcare system (not required — training provided)
  • Customer-facing experience: Previous experience in B2B customer-facing roles such as Customer Success, training/teaching, or communications
  • Autonomous, driven, well-organized, comfortable in a fast-paced environment, and mission-oriented
  • Comfortable with complex or new topics; experience in complex environments or a strong academic background

Benefits

  • Competitive compensation. Generous equity packages alongside base salary (permanent contracts only).
  • Flexible work setup. HQ office space, sponsored co-working hubs, or fully remote with home office equipment support.
  • All the tools you need. Best-in-class equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones.
  • Flexible vacation policy and working hours. Organize your time as you prefer.
  • Comprehensive health insurance: Extensive coverage—100% for you and your children, and 90–100% for partners depending on your country (permanent contracts only).
  • Commuter benefits (country-specific).
  • Learning & development: Flexible training policy, allowance for books, and budget to attend and speak at conferences when opportunities arise.
  • Personal growth and coaching: Every employee is paired with a dedicated coach from day one to maximize impact, support engagement, and develop skills aligned with company values.
  • Extended parental leave (permanent contracts only).

Related Job Pages

More Onboarding Specialist Jobs

Hertz logo

Temporary Onboarding Specialist

Hertz

Founded in 1918, Hertz is the largest rental car company in the world with headquarters in Estero, Florida, and locations in 150 countries worldwide. Hertz oper

A Day in the Life: The Onboarding Specialist communicates with potential new hires about the company and job details, schedules the initial days of employment, and gathers necessary onboarding information. The Onboarding Specialist will work closely with Talent Acquisition Partners and Managers to provide support and ensure there is continuous focus on timeliness, accuracy, efficiency, effectiveness, customer service and quality. The ultimate goal of the role is to organize and facilitate the onboarding process. The salary for the role is $52,000. What You’ll Do: - Craft and send comprehensive emails to new hires with information related to the organization and position. - Utilize MS Office and Oracle Cloud Applicant Tracking System (ATS) - Collaborate with others, such as TA and HR Team Members, to complete the new hire record and onboarding process - Manage and process all required documentation (i.e., Offer Letters) - Maintain compliance with Local, State, and Federal regulations - Develop process flow charts for better system and process utilization What We’re Looking For: - 2 years’ experience in Talent Acquisition or Human Resources Administration - Moderate / Expert proficiency in ATS - Ability to collaborate with internal and external stakeholders across multiple functions and locations - Ability to follow established processes while striving to continue to look for improvements and efficiencies - Ability to influence - Flexible and adaptable; ability to work effectively in ambiguous situations - Excellent verbal and written communication skills - Results driven, ability to make decisions and help solve problems - Ability to drive process and organizational change. - Ability to work under minimal supervision with a goal-oriented mindset. - Ability to see the big picture and leverage critical thinking and decision-making skills. - Excellent organization, time management, delegation, and prioritization skills. - Courageous leadership and accountability. What You’ll Get: - Up to 40% off the base rate of any standard Hertz Rental   - Paid Time Off - Medical, Dental & Vision plan options - Retirement programs, including 401(k) employer matching - Paid Parental Leave & Adoption Assistance - Employee Assistance Program for employees & family - Educational Reimbursement & Discounts - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness - Perks & Discounts –Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

United States
Owner.com logo

Customer Onboarding Specialist

Owner.com

We make online growth easy for restaurants.

Full TimeRemoteTeam 201-500Since 2020H1B No Sponsor

• Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence • Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team. • Work on projects and initiatives that improve our internal processes • Impact the Owner platform design by providing relevant product feedback to our engineering team • Partner and collaborate successfully with cross-functional teams

Colombia
$27K - $30K / year
Full TimeRemoteTeam 11-50H1B No Sponsor

About Us For 20+ years, we've been the go-to data analytics platform for U.S. housing professionals—empowering brokers, investors, and analysts with real-time market intelligence. Meet our hiring team in this short video: https://vimeo.com/1057933773/3260b5ba8b About the Role As a Customer Enablement Specialist, you will lead live onboarding sessions and product training for external clients, helping them understand and confidently use our platform. This is a client-facing training role, not a support role. You’ll be responsible for delivering clear, structured, and engaging sessions that drive product adoption and long-term success. What You'll Do - Lead live onboarding sessions via Zoom for new clients - Deliver structured product walkthroughs and training sessions - Explain platform features in a clear, practical, and engaging way - Answer client questions confidently during live sessions - Help clients successfully adopt and use the platform - Represent the company in a professional, client-facing environment - This position focuses on external client training rather than internal HR training.

Peru
$2K / month
Job Closed
Full TimeRemoteTeam 11-50H1B No Sponsor

About Us For 20+ years, we've been the go-to data analytics platform for U.S. housing professionals—empowering brokers, investors, and analysts with real-time market intelligence. Meet our hiring team in this short video: https://vimeo.com/1057933773/3260b5ba8b About the Role As a Customer Enablement Specialist, you will lead live onboarding sessions and product training for external clients, helping them understand and confidently use our platform. This is a client-facing training role, not a support role. You’ll be responsible for delivering clear, structured, and engaging sessions that drive product adoption and long-term success. What You'll Do - Lead live onboarding sessions via Zoom for new clients - Deliver structured product walkthroughs and training sessions - Explain platform features in a clear, practical, and engaging way - Answer client questions confidently during live sessions - Help clients successfully adopt and use the platform - Represent the company in a professional, client-facing environment - This position focuses on external client training rather than internal HR training.

Colombia
Job Closed