Smart Apartment Data

• Build and maintain backend applications using C# and .NET • Design and develop scalable REST APIs • Optimize SQL Server databases and application performance • Troubleshoot production issues and deliver reliable solutions • Use AI development tools (e.g., Cursor, Claude Code, GitHub Copilot, ChatGPT) to accelerate development while maintaining high code quality • Collaborate with engineers to deliver clean, scalable, and maintainable software

Role Description This is not a traditional call center support role. We're looking for an experienced customer-facing support professional who enjoys learning software, solving problems, and helping users succeed. Success in this role depends on your ability to quickly learn unfamiliar software, investigate issues independently, understand how workflows function, and confidently guide customers through the platform. If you enjoy exploring new systems, figuring out how things work, and becoming the go-to expert for customers, you'll likely thrive here. - Support customers via phone, chat, and email - Troubleshoot platform issues and identify root causes - Guide users through platform features and workflows - Research unfamiliar questions and find answers independently - Document solutions and contribute to internal knowledge resources Qualifications - 2+ years of customer-facing support experience - Excellent written and verbal English - Strong problem-solving and troubleshooting skills - Ability to learn new software quickly - Ownership mindset and accountability - Comfortable explaining software and workflows to customers Requirements - Preferred Backgrounds: - SaaS Support - Product Support - Technical Support - Customer Success - Software Onboarding or Training - Candidates with traditional customer support backgrounds are welcome to apply if they have strong software-learning aptitude. Benefits - 100% remote / home-based work - Monthly salary: PHP 35,000 – 40,000 - Collaborative and supportive team

Role Description This is not a traditional call center support role. We're looking for an experienced customer-facing support professional who enjoys learning software, solving problems, and helping users succeed. Success in this role depends on your ability to quickly learn unfamiliar software, investigate issues independently, understand how workflows function, and confidently guide customers through the platform. If you enjoy exploring new systems, figuring out how things work, and becoming the go-to expert for customers, you'll likely thrive here. - Support customers via phone, chat, and email - Troubleshoot platform issues and identify root causes - Guide users through platform features and workflows - Research unfamiliar questions and find answers independently - Document solutions and contribute to internal knowledge resources Qualifications - 2+ years of customer-facing support experience - Excellent written and verbal English - Strong problem-solving and troubleshooting skills - Ability to learn new software quickly - Ownership mindset and accountability - Comfortable explaining software and workflows to customers Requirements - Preferred Backgrounds: - SaaS Support - Product Support - Technical Support - Customer Success - Software Onboarding or Training - Candidates with traditional customer support backgrounds are welcome to apply if they have strong software-learning aptitude. Benefits - 100% remote / home-based work - Monthly salary: PHP 35,000 – 40,000 - Collaborative and supportive team

• Collect data on property key data points • Record results into our internal data collection system • Conduct efficient and accurate online research using various tools available • Understand importance of key industry data points being gathered • Confirm and update information in our data collection system • Follow strict guidelines for obtaining consistent unbiased data • Meet stringent quality assessments standards and work monitoring requirements • Cooperate with co-workers and management while working toward department goal • Maintain center standards for performance and productivity • Follow all center policies and procedures as outlined in the call center policy addendum

Role Description The position of the Virtual Call Center Agent (outbound market research) consists of conducting telephone research interviews and recording the results in our data collection system. Seek and provide information to help our clients meet with business needs in the multifamily industry. - Collect data on property key data points - Record results into our internal data collection system - Conduct efficient and accurate online research using various tools available - Understand importance of key industry data points being gathered - Confirm and update information in our data collection system - Follow strict guidelines for obtaining consistent unbiased data - Meet stringent quality assessments standards and work monitoring requirements - Cooperate with co-workers and management while working toward department goal - Maintain center standards for performance and productivity - Follow all center policies and procedures as outlined in the call center policy addendum Qualifications - Reliable, punctual, and able to follow assigned schedules consistently - Clear, confident, and engaging phone communication skills - Personable, with the ability to quickly build rapport and encourage participation - Coachable, goal-oriented, and open to feedback and performance monitoring - Fast learner with the ability to explain information in simple terms - Flexible and willing to handle various tasks as needed - Must have own PC (desktop or laptop), noise-cancelling headset, and stable internet connection with backup (prepaid wireless modem acceptable) - At least 6 months of call center experience, preferably in outbound calling, market research, or similar roles - Strong English communication skills (conversational to fluent), with good reading comprehension - Basic computer proficiency, including data entry and typing skills - Must be comfortable working graveyard shifts and in a permanent work-from-home setup - Quiet, distraction-free workspace and ability to remain on calls for extended periods Benefits - PHP 21,000 monthly salary - Fully remote setup - Structured training and growth within operations

• Assist customers through phone and live chat. • Answer product and account-related questions. • Guide customers through our platform. • Learn our software and become proficient in using it. • Resolve customer concerns or escalate when appropriate. • Deliver a warm, professional customer experience on every interaction.

Role Description We're looking for a Customer Support Representative to assist customers over phone and live chat. You'll help customers navigate our platform, answer questions, resolve issues, and provide a friendly, professional experience with every interaction. - Assist customers through phone and live chat. - Answer product and account-related questions. - Guide customers through our platform. - Learn our software and become proficient in using it. - Resolve customer concerns or escalate when appropriate. - Deliver a warm, professional customer experience on every interaction. Qualifications - At least 2 years of customer support or customer service experience. - Experience handling both phone and live chat support. - Excellent spoken and written English with clear, professional communication skills. - Strong computer skills and the ability to learn new software quickly. - Detail-oriented, dependable, and customer-focused. Requirements - Nice to Have: - Experience supporting SaaS or software products. - Experience using CRM or customer support platforms. - Experience working remotely. Benefits - 100% remote / home-based work. - Monthly salary: 40,000 PHP. - Collaborative and supportive team.

• Support US-based clients through onboarding, platform adoption, and locator support. • Learn the business by performing the day-to-day operational work yourself. • Identify trends in client questions, support activity, and platform usage. • Investigate issues and recommend practical improvements. • Improve SOPs, onboarding materials, and internal documentation. • Share operational insights and product feedback with management and engineering. • Coordinate with internal teams to resolve client issues.

Role Description This role begins with hands-on client work. You'll spend your first weeks supporting US-based clients directly and learning our business from the ground up. Once you've built that foundation, you'll gradually take on more responsibility for trend analysis, process improvement, documentation, and operational insights. If you've worked your way from an agent into a Team Lead, Supervisor, QA, or similar operations role—and you're still willing to jump in and do the work yourself—you'll likely be a strong fit. If you're looking for a management-only or analysis-only role, this isn't it. What you’ll do - Support US-based clients through onboarding, platform adoption, and locator support. - Learn the business by performing the day-to-day operational work yourself. - Identify trends in client questions, support activity, and platform usage. - Investigate issues and recommend practical improvements. - Improve SOPs, onboarding materials, and internal documentation. - Share operational insights and product feedback with management and engineering. - Coordinate with internal teams to resolve client issues. Qualifications - Operations or client support background with hands-on experience. - Progression into a Team Lead, Supervisor, QA, or similar operations role is strongly preferred. - Comfortable starting with frontline operational work to learn the business. - Experience with root-cause analysis, KPI/trend analysis, QA, or process improvement. - Strong written and spoken English. - Organized, analytical, and proactive. - Based in the Philippines; available to work US Central Time hours. Requirements - We're looking for people who aren't afraid to start by doing the work. - Show us that you've built your career from hands-on operations, take ownership, and have a stable work history. Benefits - 100% remote / home-based work. - Monthly salary: PHP 40,000 – 45,000. - Supportive team. - Opportunity to grow into a broader operations and process improvement role.

Role Description This is not a traditional call center support role. We're looking for an experienced customer-facing support professional who enjoys learning software, solving problems, and helping users succeed. Success in this role depends on your ability to quickly learn unfamiliar software, investigate issues independently, understand how workflows function, and confidently guide customers through the platform. If you enjoy exploring new systems, figuring out how things work, and becoming the go-to expert for customers, you'll likely thrive here. What You'll Do - Support customers via phone, chat, and email - Troubleshoot platform issues and identify root causes - Guide users through platform features and workflows - Research unfamiliar questions and find answers independently - Document solutions and contribute to internal knowledge resources Qualifications - 2+ years of customer-facing support experience - Excellent written and verbal English - Strong problem-solving and troubleshooting skills - Ability to learn new software quickly - Ownership mindset and accountability - Comfortable explaining software and workflows to customers Preferred Backgrounds - SaaS Support - Product Support - Technical Support - Customer Success - Software Onboarding or Training Benefits - 100% remote / home-based work - Monthly salary: PHP 35,000 – 40,000 - Collaborative and supportive team