• Respond to service callouts and breakdowns within agreed timeframes • Diagnose faults efficiently and carry out effective repairs to minimise downtime • Carry out planned servicing, preventative maintenance and safety checks • Liaise closely with the Lead Engineer, providing clear updates on job progress • Maintain accurate service records, asset lists and on-site audits • Deliver consistently high levels of customer service in sensitive care environments • Ensure service vehicle, tools and stock levels are maintained to a high standard • Provide parts and procurement information where required • Participate in a rota that may occasionally include weekend cover • Attend training sessions to remain current with equipment and industry standards

• perform and carry out all tasks related to installing, assembling, servicing, and repairing Aerzen products • provide customers with prompt, professional and high-quality service • perform startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen Products at customer sites • represent Aerzen in professional and courteous manner following all Aerzen and customer safety requirements • installing, configuring, calibrating and maintaining control, measurement and indicating instrumentation • communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion • conduct customer training on Aerzen Products when onsite

Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What we offer: - Competitive Starting Pay - Paid Training - Global Advancement Opportunities - Company Vehicle (as applicable) - Referral Bonuses - Comprehensive Benefits - Medical/Dental/Vision insurance - Health Savings Account (HAS) - Life Insurance - 401(k) savings plan with company match - Short-Term and Long-Term Disability - Employee Assistance Program - Wellness Program - And More! What you will do     Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems. Perform service and repairs on sprinkler systems for commercial, industrial applications. These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge and fire pumps.   **This is a remote role. Candidates must be based in Minnesota but may reside anywhere within the state. ** How you will do it   - Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. in order to diagnose and repair equipment.  - Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.  - Demonstrate a high level of customer service, with strong organizational skills, positive attitude, and an ability to learn quickly.  - Must have the ability to work alone.  What we look for  Required  - 5 years of documented experience in Fire Sprinkler industry performing service and repair to Sprinkler and Suppression systems  - Retain any licenses that are required by National, State and Local codes.  - Must maintain truck inventory to ensure timely response to customer needs  - Must adhere to, implement, and follow safety guidelines and procedures at all times  - Possess a valid driver’s license and driving record that meets company requirements  - Follow verbal and written instructions  - Capable of performing physical labor to include carrying and moving equipment and tools weighing up to 70 lbs.  - Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.  - Must be able to follow, read and understand all safety requirement of the company and the customer  - MN Journeyman Sprinkler Fitter License Preferred: - Backflow Tester License - NICET Certification, within the first year of hire HIRING HOURLY RANGE: $37.00 - 50.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #LI - AD2 #TechnicalHiring

• Install, calibrate, repair and perform preventive maintenance primarily on centrifuges, incubators, autoclaves, media preparators, plate pourers, and basic laboratory equipment • Report completed work in our systems and to the customer • Provide technical support via phone and email, as well as handle spare parts sales • Contribute to long‑term customer relationships and the development of our service offerings