When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Critical Resolution Engineer- Inorganic Location(s) US Remote - AZ, US Remote - CA, US Remote - CO, US Remote - ID, US Remote - IL, US Remote - MN, US Remote - MO, US Remote - MT, US Remote - ND, US Remote - NM, US Remote - NV, US Remote - OR, US Remote - SD, US Remote - TX, US Remote - UT, US Remote - WA Job Description Job Responsibilities: - Complex issue resolution - Serve as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine work - Support the field through remote guidance or on-site assistance when needed, with shadowing by local CSE to build skillset - Partner with Tech Services to close escalations quickly and effectively - Teaching & coaching - Deliver in person training to new CSEs to help them build competence in key maintenance events and basic repairs - Develop and deliver in person refresher & advanced training for experienced CSEs looking to further build skillset - Provide input to technical services team on training course content & format to accelerate skill development - Provide on-the-job training to new CSEs or CSEs learning a new product line - Identify skill gaps and work with area managers to track progress of new and developing CSEs, including certifying CSE product line readiness - Service Excellence - Work with technical services & area managers to reduce repeat visits and increase first-time fix performance across the region - Identify repeat issues & escalate to quality and technical services to investigate - Provide input on product performance issues and preventive support recommendations in collaboration with technical services (SDB’s, improved PM checklists, product gaps & issues, design for service) - Partner with regional leaders to optimize service performance at key accounts Critical Skills: - Aptitude for technical critical thinking, practical problem solving and attention to detail - Expertise in PerkinElmer products, hardware, and software across several product lines - Strong interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately in a classroom setting - Ability to create technical guides and written instructions for field engineers - Outstanding customer service skills complemented by an ability to listen to and interpret client requests - Excellent team player with a customer satisfaction focus - Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards Qualifications: - BA bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 10 years direct experience with repair of laboratory equipment OR High School Diploma plus 15+ years direct experience with repair of laboratory equipment - This role requires up to 50% travel, to support escalations, new-hire development, key account stability, and complex installations. Travel will vary by month depending on business needs and will be focused on high-impact work rather than routine service calls. - Expertise in PerkinElmer Inorganic products, including hardware and software. - Certification on relevant laboratory equipment - Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code. - Valid driver’s license and safe motor vehicle operation Working Environment: - Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory - Job pace may be fast and job demands may be high - Must be able to remain in a stationary position more than 25% of the time - Ability to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operating on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function - Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds) - Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position - Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer - Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste - Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals - May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

• Auditing and activating existing marketing assets (CRM, website, email list, social accounts) • Managing and optimizing the marketing tech stack; identifying and implementing tools that work well together • Building the foundation for a marketing department that will grow alongside the company • Developing and refining K–12 buyer personas through research, interviews, and collaboration with sales/leadership • Creating and managing a thought leadership content strategy that builds credibility and supports long sales cycles • Planning and executing campaigns across email, content, social, SEO, and paid media. • Support field marketing efforts: develop tradeshow and event strategy, prepare pre-event outreach, design lead capture and follow-up processes, and analyze post-event performance and ROI. • Building and maintaining a measurement framework with clear KPIs and regular reporting to the CEO • Tracking/reporting key metrics • Partnering closely with the CEO and sales team to align marketing with business goals and revenue targets

• Shape the strategic direction for targeted ABM-style multi-channel campaigns • Guide targeted, one-to-few and one-to-one marketing strategy • Drive engagement of strategic enterprise accounts • Own key events within your market segments • Collaborate with partners and execute co-marketing initiatives • Build external social proof and owned content channels • Test and optimize performance across channels • Partner closely with sales and SDR teams • Monitor, track, and report on campaign success metrics

• You will strategically and operationally support your B2B clients in the areas of Marketing Automation and Inbound Marketing • You collect requirements from marketing and sales for the future ActiveCampaign or HubSpot instance and support the implementation of CRM systems and automation workflows, or analyze and optimize existing systems • Together with the team, you advise clients on Inbound Marketing, ActiveCampaign, HubSpot, and marketing and sales processes, and you take care of the hands-on implementation in automation tools (forms, landing pages, integrations with other systems, etc.) • You identify areas for improvement and implement them for clients.