​ ​Come be part of a team committed to elevating Veterinary operations and inspiring teams to new heights! This is a unique opportunity for seasoned leaders in veterinary medicine to continue growing, help shape the future of operations, and lead with a passion for servant leadership. Remote-based role supporting twelve hospitals across AZ, NM, HI, and Southern CA, with an average travel expectation of 70% within the market. Actual travel may flex up (~80%) during leadership transitions or down (~30–40%) during more stable periods, depending on the Division’s needs. Candidates must reside in, or be willing to relocate to, AZ or Southern CA, or live within a surrounding state/metro area with convenient access to airports servicing the division. The footprint of this role may expand as the business grows. Compensation for this role starts at $120,000/yr, plus annual bonus potential and a comprehensive benefits package including a flexible PTO plan. We recognize outstanding experience and impact, and higher compensation will be considered for candidates who bring significant experience and are able to make an immediate impact. Experience in Veterinary Medicine leading multi-site or a large multi-specialty + Emergency hospital ($30M+ revenue) for several years is ideal. Ethos Veterinary Health (Ethos) has an exciting opportunity to join the field leadership team of our fast-growing Specialty + ER (Emergency Room) business, which consists of the largest and most complex veterinary hospitals that focus on 24-hour emergency care and specialty medicine. The role we are currently looking to hire is an Operations Support Manager (OSM). The OSM, Specialty + ER will act as an operations expert supporting our existing hospitals and helping new hospitals transition into the group. Ethos has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, de novo, and same-store initiatives. Advancing medical sophistication and technology combined with the evolving human-animal bond is driving greater spend per pet and veterinary practices continue to look to partner with companies that have the capital, expertise, and management talent to drive exceptional site-level growth as the industry evolves. The Position The OSM will report directly to the Division Leader and will closely collaborate with Support Center partners to support hospitals. To be successful they will need to build strong partnerships with the local leadership teams; including the Medical Directors, Department Leads, Hospital Leaders, and Joint Venture partners to support clinical excellence and high-quality patient care. Operations Support Manager (OSM) responsibilities for this role generally fall into three categories: Operational support for the existing group of Ethos hospitals: - Work directly with a portfolio of 12 sites to improve operational and ultimately financial performance, based on hospital need. Specific areas of focus include: - Providing expertise and best practices for hospital marketing tactics, e.g., referral coordination, online reputation management - Supporting professional development for hospital teams & department - Improving hospital processes and workflows, including medical / nursing and customer service processes - Providing oversight and accountability for each practice (for payroll, benefits, financial spends) - Training and developing hospital staff in operational best practices - Supporting recruitment and hiring of key hospital leaders & staff as well as providing best practices - Supporting implementation of new technologies and systems within the hospitals (e.g., roll out of new patient management or inventory management systems) - Collaborate with Group Leader to develop holistic plans for hospital improvement over time; help analyze financial health of hospitals, diagnose issues, and implement changes - Ensure hospital leaders are trained in Ethos financial and operational systems, processes, and reports, including new leader onboarding - Support hospitals with acute site needs, help problem-solve, drive change & enable growth - Provides interim on-site leadership in the event of Hospital Director vacancies, supporting staff, maintaining hospital operations, and driving the recruitment and onboarding of a new leader. Special projects in support of the group and the Ethos portfolio: - Drive special projects at the hospital-, group-, or portfolio-level to improve operational and financial performance of Ethos hospitals (specific efforts determined in collaboration with Group Leader and VP Director of Operations). Examples of special projects include: - Driving strategic turnaround or transformation efforts at high-profile hospitals - Developing and implementing programs for Ethos hospitals at the group or portfolio level (e.g., technician training program, hospital leadership development program, procurement and large equipment purchasing guidelines) - Working with business functions that support hospital operations (e.g., recruiting, finance, HR, marketing) to identify opportunities to Ethos portfolio De Novo Activity and Transition support for new hospitals into the group: - - Partner with the Group Leader to identify and prioritize support of current de novo projects - Serve as a liaison between project groups and leadership teams - Host new hospital staff welcome meetings pre-acquisition, and collaborate with various teams (including finance, human resources, accounts payable, and payroll) that support hospital onboarding to meet objectives and timelines - Oversee and implement all aspects of onboarding newly acquired hospitals, including training and development, change and risk management, and initial operational assessments - Help new hospitals navigate Ethos processes and liaise between Support Center & Operations teams to fully integrate new hospitals into the Ethos ecosystem (typically a 3-6-month time period) Competencies - Accountability & ownership: - Capable of managing across a range of unique sites, applying principles of business and operational excellence to the distinctive needs of each hospital - Able to diagnose business challenges and opportunities with available data and form action plans to drive performance - Ability to work autonomously and with ambiguous or minimal information to diagnose and solve complex operational problems - Time management skills to manage priorities across and within several hospitals; ability to ruthlessly prioritize tasks and opportunities - Growth & strategy: - Identifies growth and innovation opportunities based on experience and interaction with local hospital teams - Helps sell the case for change with hospital teams and senior leaders, including assessing the impact of site-level initiatives - Leadership capability: - Demonstrates strong leadership and collaboration by quickly building trust and rapport with hospital teams, veterinarians, and JV Partners, and actively engaging them in collective problem-solving. - Excellent customer service skills to understand, adapt and meet the needs of hospital leaders while executing against defined objectives and goals - Excellent trainer of individuals on systems, process, and how to be successful operators in animal health - Professional development and growth - Leads internal projects to support Ethos beyond divisional responsibilities; seeks opportunities to continue to build professional skills in support of Ethos’ mission Requirements / Personal Attributes - Bachelor’s degree or equivalent experience is required - Min of 4–6 years of experience in the veterinary medicine industry in a hospital leadership role, with multi-site oversight highly preferred. Experience leading a large, multi-specialty and emergency hospital with $30MM+ in financial responsibility will also be considered. Candidates with operations-focused, multi-site leadership experience from other industries may be reviewed. - Learns quickly, rapidly absorbs new information, and determines causal relationships, particularly as related to hospital operations - Strong problem-solving skills, including using data and analytics to identify insights around business problems and develop pragmatic solutions - A self-starter able to execute projects in a fast-paced, quickly evolving environment without supervision - Able to lead relationships with hospital leaders and JV Partners; strong expertise at motivating, coaching and inspiring others - Strong time management and organizational capability; ability to balance multiple priorities at once - Outstanding communication skills with a high degree of empathy and self-awareness - Understands and has passion for the human-animal bond Ethos is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #LI-Remote​ ​ ​ ​

What You'll Do At Avalara, we're transforming how businesses manage tax compliance through technology and partner ecosystems. We're looking for a Partner Performance Manager to support the execution and ongoing evolution of our Partner Program. You will focus on driving high-quality partner engagement. It does so across Account Executives (AEs), Strategic Alliance Managers (SAMs), and Partners. The goal is to ensure the program is completed discipline, and measurable impact. This is not a curriculum design role. Avalara has a dedicated Enablement function for structured training. Instead, you will operate directly within the partner motion — working shoulder to shoulder with revenue teams and partners to strengthen expectations, coach to the evolving partner plan, and ensure understanding with program standards. You will work remotely and report to our VP, Strategic Alliances #LI-Remote What Your Responsibilities Will Be - You will coach SAMs and Partner AEs in active deal and co-sell environments to improve partner engagement and execution - You will reinforce correct use of partner tiers, benefits, and engagement models - You will support joint account planning and partner strategy discussions - You will drive accountability to updated partner program standards and performance expectations - You will guide SAMs as program requirements and operating models evolve - You will support partner AEs in understanding when and how to engage Avalara - You will engage partners directly to ensure agreement to Avalara's sales motion and program framework - You will use AI-powered tools and performance insights to identify execution gaps, surface partner engagement trends, and inform targeted coaching interventions - You will share field insights with Partner Program leadership and teams to support continuous improvements What You'll Need to be Successful - 3–5 years of experience in partner sales, channel roles, alliance support, enablement, or related revenue functions - 3+ years of experience working within a SaaS partner or co-sell environment - Comfort participating in deal reviews, partner planning discussions, or revenue team meetings - Experience with how partners participate in the sales process - Experience using CRM, PRM, and reporting tools to track performance and engagement - Working knowledge of AI tools and the ability to use AI-driven insights to identify execution gaps and support coaching conversations Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. - You’ll bring experience using AI and AI-related technologies, ready to thrive here. - You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. - You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

• Collaborate closely with application development teams to optimize build, test, and deployment workflows, reducing cycle time and increasing release frequency. • Architect, implement, and optimize multi-stage CI/CD pipelines using Azure DevOps (YAML, Environments, Templates, Deployment Groups) and GitHub Actions for cross-service deployments across microservices and data workflows. • Manage and optimize use of package repositories (e.g., Azure Artifacts, GitHub Packages, NuGet, npm), ensuring artifact integrity, traceability, and lifecycle control. • IT Governance of code release lifecycle, supporting semantic versioning, automated tagging, and changelog generation in CI/CD workflows. • Automate infrastructure provisioning using Terraform, Bicep, and ARM templates, enforcing modular reusable patterns, policy-as-code, and guardrails via Azure Policy, BluePrints, and Management Groups. • Evaluate, integrate, and manage the full DevOps toolchain (build servers, artifact repositories, dependency scanners, secrets managers, etc.) to maintain delivery agility. • Design and deliver secure, scalable cloud-native architectures using App Services, AKS, Azure SQL, Functions, and API Management, aligning with PaaS-first principles and Well-Architected Framework standards. • Use pipeline analytics and deployment telemetry to identify bottlenecks, reduce build/test times, and improve developer feedback loops. • Enable full-stack observability with Log Analytics, Azure Monitor, Application Insights, and KQL-based dashboards, supporting SLA/SLO instrumentation, synthetic monitoring, and real-time alerting. • Implement shift-left testing strategies, supporting unit, integration, and performance testing automation directly within pipelines. • Apply DevSecOps practices in the CI/CD lifecycle, including integration of SAST, DAST, secrets scanning, code signing, and artifact provenance validation using Snyk, CredScan, OWASP ZAP, and Aqua Security. • Integrate infrastructure validation into the delivery process via tools such as Pester, Inspec, or Terratest. • Lead containerization and deployment strategies using Docker, Helm, and AKS, supporting multi-tenant clusters, network isolation, pod security policies, and auto-scaling. • Implement blue-green, canary, and ring deployments for applications and APIs using traffic routing, feature flags, and deployment slots. • Build self-service platforms and reusable DevOps tooling to streamline developer onboarding, environment provisioning, and deployment configuration. • Maintain golden pipeline templates and DevOps starter kits to standardize delivery across teams. • Conduct failure mode analysis, RCA, and resilience engineering using Azure Chaos Studio, Availability Zones, and Auto-healing logic tied into Application Health Probes. • Maintain architectural runbooks, deployment documentation, and operational SOPs, ensuring compliance with audit trails and change management standards. • Partner with software and data analytics teams to support deployment of data pipelines, Azure Data Factory, Databricks, Synapse, and Event Grid/Event Hub integrations. • Enable infrastructure and DevOps support for machine learning, ETL, analytics, and data lake environments, ensuring secure service access, RBAC, and cost controls. • Support self-service enablement for developers and data teams via pipeline templates, service connection governance, and shared agent pools. • Serve as a Tier 2/3 escalation for platform-related issues, coordinating closely with infrastructure and security teams. • Operate within an ITSM framework, contributing to incident, change, and problem management practices. • Use Jira Service Management to triage, track, and respond to infrastructure-related work items, automation requests, and deployment support. • Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.

• Oversee a team of insurance verification representatives • Monitor team performance, conduct regular quality checks, provide coaching, and generate productivity and performance reports • Ensure the accuracy of medical coding (CPT, ICD-10, HCPCS) and billing processes • Handle escalated issues and complex insurance cases • Develop and implement SOPs, documentation systems, and training materials • Track KPIs and generate detailed performance reports • Ensure strict compliance with payer policies and HIPAA standards.