Ethos Veterinary Health

Title: Centralized Scheduler, Ethos Location: Remote Department: Administration Job Description: Centralized Scheduler Ethos Veterinary Health is a unique community of cutting-edge specialty and emergency veterinary hospitals with a shared vision of revolutionizing veterinary medicine and united by a dedication to compassionately serving pets and people. We are seeking an organized and detail oriented, Centralized Scheduler to facilitate scheduling efficiency and optimization at a selected group of Texas based Ethos locations. Location - Remote, Texas USA - Candidate should be a Texas resident or willing to relocate to Texas by the time the hiring process is finalized - Quarterly travel will be required to Ethos hospital sites utilizing this role Anticipated Schedule - Full Time - Monday – Friday Compensation - $25 - $30/hr. based on skills and experience Job Summary The Centralized Scheduler works collaboratively with doctors and leadership to ensure doctor schedules are designed and maintained to meet the needs of clients, doctors, and the business. Principal Duties and Responsibilities - Understand needs of the various departments for doctor schedules. - Facilitate schedules between hospitals and departments to provide coverage for clients, including scheduled shifts, weekend, holiday and after-hours duties. - Monitor and adjust to scheduled and unscheduled time off needs to ensure services are covered appropriately. - Utilize technology to streamline and manage doctor schedule templates. - Identify and recommend scheduling process improvements and solutions. - Understand and propose alternatives for schedules based on clinical department needs and abilities. - Pull reports to review heat mapping data with site leaders and propose alternatives for schedule based on needs. - Organize and post schedules in a timely manner. - Effectively communicate with doctors on their schedule, where to find their schedule, and how to submit time off requests. - Effectively communicate with doctors and Medical Directors on schedule needs or changes. - Coordinate relief and specialist locum schedules and communication. - Facilitate doctor time off requests and scheduling with doctors and hospital leaders. - Appropriately partner with People & Culture on Leave of Absence questions and doctor communication. - Partner with Recruiting and People & Culture on scheduling orientation days and communications with new doctors. - Other duties as assigned. Essential Job Requirements - High School Diploma or equivalent - 3-5 years of clinical experience in a veterinary hospital. - Exceptional interpersonal skills with ability to communicate effectively at all levels. - High professional integrity and ability to maintain confidentiality. - Strong analytical, problem-solving, and organizational skills. - Proficiency with hospital systems and Microsoft Office suite. - Reliable high-speed internet connection with the ability to support video conferencing, cloud-based systems, and daily remote communication without interruption. - Dedicated, professional home workspace that is quiet, organized, and conducive to maintaining productivity and confidentiality during working hours. - Ability to effectively work remotely with strong time management, organization, and self-motivation skills. - Ability to manage shifting priorities in a time-sensitive environment. - Ability to travel up to 1x per quarter. - Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus! Benefits We’re committed to supporting our team’s well-being and professional growth with a comprehensive benefits package that includes: - Health, Dental, and Vision Insurance to keep you and your family covered. - 401(k) with Matching to help you plan for your future. - Employee Assistance Program (EAP) for additional personal and professional support. - Generous paid time off, including: - Sick Days - Vacation Days - Bereavement Leave - Referral Program to reward you for helping us grow our team If you're ready to embark on a rewarding journey where you can truly make a difference, we want to hear from you. Join us in continuing to shape the future of veterinary care while fostering a culture of excellence. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

Title: Referral Relationship Manager Location: Redwood City, CA Job Description: Referral Relationship Manager- Veterinary Medicine- Redwood City POSITION SUMMARY The Referral Relationship Manager (RRM) plays a vital role in strengthening partnerships with referring veterinary practices and driving hospital growth through strategic outreach, marketing, and relationship management. This role serves as the primary liaison between the hospital and the referring community while also owning the planning and execution of referring DVM and client engagement events and the management of all community partnerships. Working collaboratively with hospital leadership, marketing partners, and cross-functional teams, the Referral Relationship Manager uses data, insights, and relationship-building to improve referral performance, optimize the referral experience, and support business growth. This position requires a balance of field engagement, strategic planning, event planning and execution, and administrative coordination in a fast-paced, service-oriented environment. This role is well-suited for someone who is mission-driven, relationship-focused, and motivated to make a meaningful impact on client/patient access to specialty and emergency veterinary care. The RRM role has a dual reporting structure, reporting functionally to the centralized Referral Relations Group Manager and operationally to the local Hospital Director. This position supports multiple locations within the SAGE network including SAGE Redwood City, Veterinary Vision Redwood City, and Animal Dental Clinic, requiring coordination and relationship management across sites. The position operates in a hybrid structure of 3.5 days in the field and 1.5 days dedicated to administrative, planning, and marketing coordination work, ensuring both strong market presence and thoughtful execution. This role is exempt. The compensation range is between $85,000 - $90,000 annual salary. ESSENTIAL RESPONSIBILITIES Referral Growth & Relationship Management - Develop and execute referral outreach and engagement strategies aligned to hospital performance goals and market opportunities. - Maintain a consistent, structured engagement cadence with referring veterinarians through in-person visits, phone calls, email communications, and events. - Build and maintain strong, trust-based relationships with referring doctors, practice managers, and key decision-makers. - Customize engagement approaches based on the unique needs, preferences, and referral potential of each referring practice. - Serve as the primary point of contact for the referring community and ensure timely, professional, and effective communication. Event Planning & Community Engagement - Own the end-to-end planning and execution of continuing education (CE) programs, symposiums, open houses, and referring practice recognition events. - Track attendance, referral impact, and ROI for all events and initiatives. - Manage community partnerships and outreach activities, including relationships with shelters, emergency responders, and community organizations. Marketing Strategy & Execution - Leverage centralized Ethos marketing resources and programs to support local growth priorities. - Plan and execute strategic campaigns to launch new services, promote new clinicians, and increase awareness of hospital capabilities. - Serve as the local hospital point of contact for all marketing and referral engagement activities. - Partner with the regional Marketing Business Partner and centralized marketing subject matter experts to activate enterprise-wide growth initiatives. Data, Analytics & Business Planning - Actively utilize CRM systems, referral dashboards, and analytics tools to track performance, monitor trends, and inform engagement strategies. - Develop, maintain, and execute a quarterly Joint Business Plan (JBP) outlining local growth objectives, strategies, and activities. - Analyze local competitive landscapes to anticipate threats, identify opportunities, and inform strategic decision-making. - Maintain deep knowledge of hospital services, specialties, differentiators, and competitive positioning. Referral Process Optimization - Monitor and evaluate the hospital’s referral experience and workflows to identify gaps, resolve issues, and inform service delivery optimization. - Partner with internal hospital leadership teams to address referring veterinarian concerns and enhance the overall referral experience. Administrative & Operational Responsibilities - Manage the hospital’s referral engagement and marketing budget and track spending against plan. - Maintain accurate documentation, activity tracking, and reporting as required. - Support hospital leadership and the Ethos growth team in additional initiatives as assigned. RESPONSIBILITY ALLOCATION - In-Market Referral Engagement Activities – 65% - Event Planning and Execution – 15% - Collaboration with Centralized Marketing Resources – 10% - Administrative & Reporting Responsibilities – 10% QUALITIES OF A SUCCESSFUL CANDIDATE - Mission-Driven: Motivated by Ethos' mission to improve the lives of pets and people through exceptional veterinary care. - Grit & Resilience: Brings determination, persistence, and professionalism to a demanding, fast-paced environment. - High Standards: Demonstrates strong accountability, integrity, and pride in delivering high-quality work. - Curiosity: Actively seeks knowledge, feedback, and innovative approaches to improve outcomes. - Self-Starter: Works independently, takes initiative, and drives results with minimal supervision. - Relationship-Oriented: Builds trust, communicates effectively, and maintains strong professional relationships. - Coachability & Growth Mindset: Open to feedback, adaptable, and committed to continuous improvement. JOB REQUIREMENTS - Valid driver's license and clean driving record. - Valid auto insurance coverage. - Reliable personal transportation and ability to accurately track and submit mileage for reimbursement. - Ability to work occasional evenings and weekends to support hospital and community events. REQUIRED QUALIFICATIONS & EXPERIENCE - Associate or bachelor's degree preferred; equivalent education and experience will be considered. - 3-5 years of professional experience demonstrating the ability to manage multiple priorities, build relationships, communicate effectively, and drive business growth. - Experience in sales, customer service, account management, marketing, or business development roles strongly preferred. - Veterinary medicine or animal health industry experience is strongly preferred. - Strong interpersonal, verbal, and written communication skills across in-person, phone, email, and virtual platforms. - High level of organization, attention to detail, and follow-through. - Proficiency with technology, CRM systems, and performance reporting tools. - Ability to interpret basic performance metrics and use data to inform strategy and decision-making. WORK ENVIRONMENT & EXPECTATIONS - Field-based role requiring frequent local travel to referring practices. - Fast-paced, relationship-driven environment requiring flexibility and adaptability. - Collaboration across hospital leadership as well as enterprise referral relations, marketing, and operations teams. BENEFITS Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. PM19

• Answer multiple line phone system • Transfer calls quickly and accurately • Assist in emergency situations by expediting calls to triage staff members • Knowledge of extension numbers to reach employees throughout the network • Utilize voice mail and paging system • Assist clients with direction to network hospitals • Troubleshoot problem calls • Understand the appointment scheduler program for exams and procedures • Answer general veterinary information questions regarding the hospitals • Inform and assist clients on navigating and using our website

Title: Referral Relationship Manager Location: Redwood City, CA Full Time Mid Level Department: 0.25 Job Description: POSITION SUMMARY The Referral Relationship Manager (RRM) plays a vital role in strengthening partnerships with referring veterinary practices and driving hospital growth through strategic outreach, marketing, and relationship management. This role serves as the primary liaison between the hospital and the referring community while also owning the planning and execution of referring DVM and client engagement events and the management of all community partnerships. Working collaboratively with hospital leadership, marketing partners, and cross-functional teams, the Referral Relationship Manager uses data, insights, and relationship-building to improve referral performance, optimize the referral experience, and support business growth. This position requires a balance of field engagement, strategic planning, event planning and execution, and administrative coordination in a fast-paced, service-oriented environment. This role is well-suited for someone who is mission-driven, relationship-focused, and motivated to make a meaningful impact on client/patient access to specialty and emergency veterinary care. The RRM role has a dual reporting structure, reporting functionally to the centralized Referral Relations Group Manager and operationally to the local Hospital Director. This position supports multiple locations within the SAGE network including SAGE Redwood City, Veterinary Vision Redwood City, and Animal Dental Clinic, requiring coordination and relationship management across sites. The position operates in a hybrid structure of 3.5 days in the field and 1.5 days dedicated to administrative, planning, and marketing coordination work, ensuring both strong market presence and thoughtful execution. This role is exempt. The compensation range is between $85,000 - $90,000 annual salary. ESSENTIAL RESPONSIBILITIES Referral Growth & Relationship Management - Develop and execute referral outreach and engagement strategies aligned to hospital performance goals and market opportunities. - Maintain a consistent, structured engagement cadence with referring veterinarians through in-person visits, phone calls, email communications, and events. - Build and maintain strong, trust-based relationships with referring doctors, practice managers, and key decision-makers. - Customize engagement approaches based on the unique needs, preferences, and referral potential of each referring practice. - Serve as the primary point of contact for the referring community and ensure timely, professional, and effective communication. Event Planning & Community Engagement - Own the end-to-end planning and execution of continuing education (CE) programs, symposiums, open houses, and referring practice recognition events. - Track attendance, referral impact, and ROI for all events and initiatives. - Manage community partnerships and outreach activities, including relationships with shelters, emergency responders, and community organizations. Marketing Strategy & Execution - Leverage centralized Ethos marketing resources and programs to support local growth priorities. - Plan and execute strategic campaigns to launch new services, promote new clinicians, and increase awareness of hospital capabilities. - Serve as the local hospital point of contact for all marketing and referral engagement activities. - Partner with the regional Marketing Business Partner and centralized marketing subject matter experts to activate enterprise-wide growth initiatives. Data, Analytics & Business Planning - Actively utilize CRM systems, referral dashboards, and analytics tools to track performance, monitor trends, and inform engagement strategies. - Develop, maintain, and execute a quarterly Joint Business Plan (JBP) outlining local growth objectives, strategies, and activities. - Analyze local competitive landscapes to anticipate threats, identify opportunities, and inform strategic decision-making. - Maintain deep knowledge of hospital services, specialties, differentiators, and competitive positioning. Referral Process Optimization - Monitor and evaluate the hospital’s referral experience and workflows to identify gaps, resolve issues, and inform service delivery optimization. - Partner with internal hospital leadership teams to address referring veterinarian concerns and enhance the overall referral experience. Administrative & Operational Responsibilities - Manage the hospital’s referral engagement and marketing budget and track spending against plan. - Maintain accurate documentation, activity tracking, and reporting as required. - Support hospital leadership and the Ethos growth team in additional initiatives as assigned. RESPONSIBILITY ALLOCATION - In-Market Referral Engagement Activities – 65% - Event Planning and Execution – 15% - Collaboration with Centralized Marketing Resources – 10% - Administrative & Reporting Responsibilities – 10% QUALITIES OF A SUCCESSFUL CANDIDATE - Mission-Driven: Motivated by Ethos' mission to improve the lives of pets and people through exceptional veterinary care. - Grit & Resilience: Brings determination, persistence, and professionalism to a demanding, fast-paced environment. - High Standards: Demonstrates strong accountability, integrity, and pride in delivering high-quality work. - Curiosity: Actively seeks knowledge, feedback, and innovative approaches to improve outcomes. - Self-Starter: Works independently, takes initiative, and drives results with minimal supervision. - Relationship-Oriented: Builds trust, communicates effectively, and maintains strong professional relationships. - Coachability & Growth Mindset: Open to feedback, adaptable, and committed to continuous improvement. JOB REQUIREMENTS - Valid driver's license and clean driving record. - Valid auto insurance coverage. - Reliable personal transportation and ability to accurately track and submit mileage for reimbursement. - Ability to work occasional evenings and weekends to support hospital and community events. REQUIRED QUALIFICATIONS & EXPERIENCE - Associate or bachelor's degree preferred; equivalent education and experience will be considered. - 3-5 years of professional experience demonstrating the ability to manage multiple priorities, build relationships, communicate effectively, and drive business growth. - Experience in sales, customer service, account management, marketing, or business development roles strongly preferred. - Veterinary medicine or animal health industry experience is strongly preferred. - Strong interpersonal, verbal, and written communication skills across in-person, phone, email, and virtual platforms. - High level of organization, attention to detail, and follow-through. - Proficiency with technology, CRM systems, and performance reporting tools. - Ability to interpret basic performance metrics and use data to inform strategy and decision-making. WORK ENVIRONMENT & EXPECTATIONS - Field-based role requiring frequent local travel to referring practices. - Fast-paced, relationship-driven environment requiring flexibility and adaptability. - Collaboration across hospital leadership as well as enterprise referral relations, marketing, and operations teams. BENEFITS Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. PM19

Provide emergency care by performing venipuncture, IVC placement, and collecting accurate vitals. Collaborate with veterinary staff to enhance skills in emergency medicine while mentoring and supporting a compassionate team focused on animal welfare.

Join our team as a Division Leader overseeing day-to-day operations for a network of veterinary hospitals in the Southeast including Florida, Georgia, and South Carolina. You’ll have full responsibility for a $120M+ P&L, driving process improvements, profitability, and local growth initiatives. This role is ideal for a dynamic leader who excels at building relationships with hospital teams, drives initiatives that impact profitability, and fostering innovation. The successful candidate will demonstrate strong business acumen, strategic vision, and a passion for the human-animal bond, with at least 7 years of progressive operational management experience. This role will be fully remote with regular travel to the divisional rotations. Ideally this individual will reside within the territory it supports. The Position • Oversee day-to-day operations of veterinary hospitals with full responsibility for a $120M+ P&L • The successful candidate will work directly with the hospitals to improve processes & profitability, including identifying and implementing local growth initiatives • The individual will build and maintain exceptional relationships with Hospital Administrators, Medical Directors, and their teams. This will extend to new practices as they are acquired, preserving their unique cultures as the hospitals grow • Opportunity to frequently travel in the field to support business decisions, leadership development, and operational efficiency - all critical to success • Balance the need for preserving each unique hospital culture, while ensuring future positive growth and innovation The Director will report directly to the Vice President of Operations, East, who is responsible for field operations across Ethos hospitals in the eastern US. Qualifications & Competencies • Multi-site, multi-state experience including full P&L responsibility, with the ability to adapt to a flexible location management model versus conformation to rigid standardization • Demonstrated business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes • Results orientation as demonstrated by strong business planning skills and the ability to instill a sense of ownership and accountability in organizations. The Director will communicate objectives clearly to their teams, define meaningful performance measures, follow up regularly, and provide coaching and assistance toward meeting goals • Team leadership and collaboration as demonstrated by the ability to build relationships with local management teams, delegate appropriately, use the talents of the team in the best combination, and actively engage the team in collective problem-solving • Strategic orientation as demonstrated by translating a vision into actionable plans and activities. The Director will have the ability to contribute to the company’s overall strategy, resolve strategic issues, and help manage operations effectively to achieve objectives • Commercial orientation as demonstrated through improving revenue (including service mix and pricing) and profitability • Time management skills to manage priorities across and within several hospitals; ability to ruthlessly prioritize tasks and opportunities Requirements / Personal Attributes • 7+ years of progressive operational leadership experience, including leading multi-site teams and developing leaders, with a demonstrated track record of driving strategic initiatives and business outcomes. • Bachelor's degree required; MBA preferred • Passion for and understanding of the human-animal bond • Veterinary / animal health or human health management experience is a plus • Learns quickly, and can rapidly absorb new information • Self-motivated while also expert at motivating, coaching and inspiring others • Ability to travel up to 65% of the time • Ready to roll up your sleeves and get things done with enthusiasm Competencies - Accountability & ownership: - Capable of managing across a range of unique sites, applying principles of business and operational excellence to the distinctive needs of each hospital - Able to diagnose business challenges and opportunities with available data and form action plans to drive performance - Ability to work autonomously and with ambiguous or minimal information to diagnose and solve complex operational problems - Time management skills to manage priorities across and within several hospitals; ability to ruthlessly prioritize tasks and opportunities - Growth & strategy: - Identifies growth and innovation opportunities based on experience and interaction with local hospital teams - Helps sell the case for change with hospital teams and senior leaders, including assessing the impact of site-level initiatives - Leadership capability: - Demonstrates strong leadership and collaboration by quickly building trust and rapport with hospital teams, veterinarians, and JV Partners, and actively engaging them in collective problem-solving. - Excellent customer service skills to understand, adapt and meet the needs of hospital leaders while executing against defined objectives and goals - Excellent trainer of individuals on systems, process, and how to be successful operators in animal health - Professional development and growth - Leads internal projects to support Ethos beyond divisional responsibilities; seeks opportunities to continue to build professional skills in support of Ethos’ mission Ethos is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

​ ​Come be part of a team committed to elevating Veterinary operations and inspiring teams to new heights! This is a unique opportunity for seasoned leaders in veterinary medicine to continue growing, help shape the future of operations, and lead with a passion for servant leadership. Remote-based role supporting twelve hospitals across AZ, NM, HI, and Southern CA, with an average travel expectation of 70% within the market. Actual travel may flex up (~80%) during leadership transitions or down (~30–40%) during more stable periods, depending on the Division’s needs. Candidates must reside in, or be willing to relocate to, AZ or Southern CA, or live within a surrounding state/metro area with convenient access to airports servicing the division. The footprint of this role may expand as the business grows. Compensation for this role starts at $120,000/yr, plus annual bonus potential and a comprehensive benefits package including a flexible PTO plan. We recognize outstanding experience and impact, and higher compensation will be considered for candidates who bring significant experience and are able to make an immediate impact. Experience in Veterinary Medicine leading multi-site or a large multi-specialty + Emergency hospital ($30M+ revenue) for several years is ideal. Ethos Veterinary Health (Ethos) has an exciting opportunity to join the field leadership team of our fast-growing Specialty + ER (Emergency Room) business, which consists of the largest and most complex veterinary hospitals that focus on 24-hour emergency care and specialty medicine. The role we are currently looking to hire is an Operations Support Manager (OSM). The OSM, Specialty + ER will act as an operations expert supporting our existing hospitals and helping new hospitals transition into the group. Ethos has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, de novo, and same-store initiatives. Advancing medical sophistication and technology combined with the evolving human-animal bond is driving greater spend per pet and veterinary practices continue to look to partner with companies that have the capital, expertise, and management talent to drive exceptional site-level growth as the industry evolves. The Position The OSM will report directly to the Division Leader and will closely collaborate with Support Center partners to support hospitals. To be successful they will need to build strong partnerships with the local leadership teams; including the Medical Directors, Department Leads, Hospital Leaders, and Joint Venture partners to support clinical excellence and high-quality patient care. Operations Support Manager (OSM) responsibilities for this role generally fall into three categories: Operational support for the existing group of Ethos hospitals: - Work directly with a portfolio of 12 sites to improve operational and ultimately financial performance, based on hospital need. Specific areas of focus include: - Providing expertise and best practices for hospital marketing tactics, e.g., referral coordination, online reputation management - Supporting professional development for hospital teams & department - Improving hospital processes and workflows, including medical / nursing and customer service processes - Providing oversight and accountability for each practice (for payroll, benefits, financial spends) - Training and developing hospital staff in operational best practices - Supporting recruitment and hiring of key hospital leaders & staff as well as providing best practices - Supporting implementation of new technologies and systems within the hospitals (e.g., roll out of new patient management or inventory management systems) - Collaborate with Group Leader to develop holistic plans for hospital improvement over time; help analyze financial health of hospitals, diagnose issues, and implement changes - Ensure hospital leaders are trained in Ethos financial and operational systems, processes, and reports, including new leader onboarding - Support hospitals with acute site needs, help problem-solve, drive change & enable growth - Provides interim on-site leadership in the event of Hospital Director vacancies, supporting staff, maintaining hospital operations, and driving the recruitment and onboarding of a new leader. Special projects in support of the group and the Ethos portfolio: - Drive special projects at the hospital-, group-, or portfolio-level to improve operational and financial performance of Ethos hospitals (specific efforts determined in collaboration with Group Leader and VP Director of Operations). Examples of special projects include: - Driving strategic turnaround or transformation efforts at high-profile hospitals - Developing and implementing programs for Ethos hospitals at the group or portfolio level (e.g., technician training program, hospital leadership development program, procurement and large equipment purchasing guidelines) - Working with business functions that support hospital operations (e.g., recruiting, finance, HR, marketing) to identify opportunities to Ethos portfolio De Novo Activity and Transition support for new hospitals into the group: - - Partner with the Group Leader to identify and prioritize support of current de novo projects - Serve as a liaison between project groups and leadership teams - Host new hospital staff welcome meetings pre-acquisition, and collaborate with various teams (including finance, human resources, accounts payable, and payroll) that support hospital onboarding to meet objectives and timelines - Oversee and implement all aspects of onboarding newly acquired hospitals, including training and development, change and risk management, and initial operational assessments - Help new hospitals navigate Ethos processes and liaise between Support Center & Operations teams to fully integrate new hospitals into the Ethos ecosystem (typically a 3-6-month time period) Competencies - Accountability & ownership: - Capable of managing across a range of unique sites, applying principles of business and operational excellence to the distinctive needs of each hospital - Able to diagnose business challenges and opportunities with available data and form action plans to drive performance - Ability to work autonomously and with ambiguous or minimal information to diagnose and solve complex operational problems - Time management skills to manage priorities across and within several hospitals; ability to ruthlessly prioritize tasks and opportunities - Growth & strategy: - Identifies growth and innovation opportunities based on experience and interaction with local hospital teams - Helps sell the case for change with hospital teams and senior leaders, including assessing the impact of site-level initiatives - Leadership capability: - Demonstrates strong leadership and collaboration by quickly building trust and rapport with hospital teams, veterinarians, and JV Partners, and actively engaging them in collective problem-solving. - Excellent customer service skills to understand, adapt and meet the needs of hospital leaders while executing against defined objectives and goals - Excellent trainer of individuals on systems, process, and how to be successful operators in animal health - Professional development and growth - Leads internal projects to support Ethos beyond divisional responsibilities; seeks opportunities to continue to build professional skills in support of Ethos’ mission Requirements / Personal Attributes - Bachelor’s degree or equivalent experience is required - Min of 4–6 years of experience in the veterinary medicine industry in a hospital leadership role, with multi-site oversight highly preferred. Experience leading a large, multi-specialty and emergency hospital with $30MM+ in financial responsibility will also be considered. Candidates with operations-focused, multi-site leadership experience from other industries may be reviewed. - Learns quickly, rapidly absorbs new information, and determines causal relationships, particularly as related to hospital operations - Strong problem-solving skills, including using data and analytics to identify insights around business problems and develop pragmatic solutions - A self-starter able to execute projects in a fast-paced, quickly evolving environment without supervision - Able to lead relationships with hospital leaders and JV Partners; strong expertise at motivating, coaching and inspiring others - Strong time management and organizational capability; ability to balance multiple priorities at once - Outstanding communication skills with a high degree of empathy and self-awareness - Understands and has passion for the human-animal bond Ethos is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #LI-Remote​ ​ ​ ​

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Talent Acquisition Partner (TA Partner) is responsible for assisting in all aspects of attraction and recruitment for Ethos. The TA Partner will build a staffing strategy, source, recruit, screen, interview, and provide a world-class candidate experience while working with management teams to ensure smooth and timely operation of the interview, selection and hiring process. - Confers with hospital and operations leaders to identify hiring needs, job specifications, job duties, qualifications, and skills for all non-exempt positions. - Provides consistent and meaningful updates to all hospital and operations leaders on the recruiting efforts to support their departments, including regular staffing strategy meetings. - Manages internal and external advertising and postings for open positions and maintains all job openings in the Applicant Tracking System (ATS). - Reviews applications to obtain work history, education, training, job skills, and salary requirements. - Initiates contact and conducts phone screenings with qualified candidates and provides information about the organization and position. - Facilitates in-person interviews and tracks candidates’ progress throughout the interview process. - Arranges travel, lodging and ground transportation for applicants as required. - Coordinates and completes offer letters and conducts reference and background checks. - Assists in outreach to schools, alumni groups, and other organizations to create a pipeline of applicants. - Utilizes a variety of job boards and resume databases to develop a pro-active pipeline of passive applicants. - Works with external recruiters and employment agencies to identify and recruit candidates as needed. - Assists with the coordination of and attends job fairs and industry conferences. - Partners with marketing in the development of recruitment efforts such as brochures, videos and social media posts about the organization and employment opportunities. - Uses creativity, critical thinking, and effective problem-solving skills to solve a range of organizational challenges related to TA goals that lead to developing and implementing new approaches and methods at every opportunity. - Ability to manage multiple simultaneous projects and work assignments with minimal supervision. - Supports change management, process improvement, and organizational development needs on a variety of projects. - Measures and reports on the impact of programs, including summarizing outcomes and analyzing feedback to adjust for future programs. Qualifications - 3+ years’ experience successful interviewing and hiring nationally in a multi-location, high volume, environment. - Ideal Candidates will have Veterinary Medicine and Recruiting experience. - Ideal Candidates will reside in MST or CST. - Bachelor’s Degree or equivalent work experience required. - Local and national travel 25% of the time (hospitals, the home office and job fairs) required. Requirements - Excellent written and oral communication and customer service skills. - Excellent organizational skills and attention to detail. - Strong Microsoft Office skills including Outlook, Excel, Word, PowerPoint etc. - Must be comfortable speaking to groups. - Experience working in a team-oriented, collaborative environment. - Good judgment and ability to gather information and make decisions based on that information. - Adaptable. - Demonstrated experience learning and thriving in a constantly changing environment and to cultivate relationships across teams. - Ability to lead initiatives, and partner cross-functionally with a wide range of stakeholders. Company Description Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Ethos Veterinary Health has immediate full-time openings for highly-motivated, Work From Home, Call Center Representatives for our locations across the United States. Summary: The Call Center Representative (Service Center Liaison) is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Ethos’ mission to provide unsurpassed veterinary health care to patients. Starting compensation for this position is based on experience and ranges between $17 - $20hr. Responsibilities: - Provides superior service to clients and referring veterinarians through inbound and outbound calls - Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner - Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor - Books client appointments with accuracy and efficiency - Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries - Processes emails, transfer medical records, and other administrative tasks Education, License, and Job Requirements: - High School Diploma or equivalent - Minimum 2 years of Veterinarian Client Care or Tech experience. - Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation. - Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center Skills and Experience: - A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift) - Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations - A solid track record of exceeding productivity and quality goals - Strong communication skills, both written and oral - Good judgment and problem-solving skills Thank you for reading our job posting! Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

Ethos Veterinary Health has immediate full-time openings for highly-motivated, Work From Home, Call Center Representatives for our locations across the United States. Summary: The Call Center Representative (Service Center Liaison) is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Ethos’ mission to provide unsurpassed veterinary health care to patients. Starting compensation for this position is based on experience and ranges between $17 - $20hr. Responsibilities: - Provides superior service to clients and referring veterinarians through inbound and outbound calls - Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner - Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor - Books client appointments with accuracy and efficiency - Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries - Processes emails, transfer medical records, and other administrative tasks Education, License, and Job Requirements: - High School Diploma or equivalent - Minimum 2 years of Veterinarian Client Care or Tech experience. - Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation. - Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center Skills and Experience: - A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift) - Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations - A solid track record of exceeding productivity and quality goals - Strong communication skills, both written and oral - Good judgment and problem-solving skills Thank you for reading our job posting! Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.