• Lead live product demos for prospective clients and support global commercial efforts. • Design and adapt workflows and templates for diverse markets and large-scale customers. • Partner with product, engineering, and commercial teams to deliver smooth rollouts and seamless workflow integration. • Represent Tandem at international conferences, workshops, and customer events. • Guide clinicians through onboarding, training, and day-to-day support. • Troubleshoot and solve problems to ensure clinicians get maximum value from Tandem. • Build templates and prompts, contributing to the ongoing evolution of Tandem’s AI assistant. • Manage clinical safety incidents and optimise internal operations for safe scaling.

• Answering inbound chats from couriers quickly and efficiently. • Delivering clear, high-quality instructions to couriers over the phone while they are on the road. • Monitoring the progress of live routes and taking action when necessary. • Intervening and organising rescue routes for unsuccessful deliveries. • Contacting couriers to fill shifts, ensuring deliveries are completed within the desired timescale at minimal cost to the business. • Communicating relevant information to the customer service and management teams. • Meeting individual daily key performance indicators (KPIs) and targets. • Updating documentation to provide the business with visibility on key metrics and information.

VirtueStaff is seeking a highly organized and proactive Operations Coordinator to drive efficiency within the departmental leadership team for our client. This role is the "connective tissue" of the department, responsible for managing meeting governance, documenting complex workflows (SOPs), and tracking critical performance metrics. You will act as a strategic liaison, ensuring that action items are met, team capacity is balanced, and cross-departmental communication remains seamless. The ideal candidate is a master of Microsoft 365 and is highly comfortable leveraging AI tools to accelerate documentation and data analysis. Responsibilities - Departmental Governance: Manage the departmental calendar, attend key leadership meetings to capture "Who, What, and When" action items, and proactively track those items to ensure deadlines are met - Process Documentation & Auditing: Collaborate with Subject Matter Experts to draft and maintain a searchable digital library of SOPs for AP, AR, Treasury, and Payroll, conducting quarterly audits to ensure accuracy - Performance Reporting: Aggregate weekly/monthly KPIs such as Days Sales Outstanding and error rates, and create "Departmental Health" slide decks for leadership - Ticketing Oversight: Monitor the HappyFox ticketing system to ensure SLAs are met, tickets are assigned correctly, and aging items are escalated - Capacity & Strategy Tracking: Maintain a team "Heat Map" for workload distribution, coordinate cross-training to eliminate single points of failure, and monitor progress toward strategic "Rocks" or initiatives - Inter-Departmental Liaison: Serve as a bridge between Accounting and Pre-Construction/Operations to facilitate smooth data hand-offs and maintain high-quality internal relationships

VirtueStaff is seeking a highly organized and proactive Operations Coordinator to drive efficiency within the departmental leadership team for our client. This role is the "connective tissue" of the department, responsible for managing meeting governance, documenting complex workflows (SOPs), and tracking critical performance metrics. You will act as a strategic liaison, ensuring that action items are met, team capacity is balanced, and cross-departmental communication remains seamless. The ideal candidate is a master of Microsoft 365 and is highly comfortable leveraging AI tools to accelerate documentation and data analysis. Responsibilities - Departmental Governance: Manage the departmental calendar, attend key leadership meetings to capture "Who, What, and When" action items, and proactively track those items to ensure deadlines are met - Process Documentation & Auditing: Collaborate with Subject Matter Experts to draft and maintain a searchable digital library of SOPs for AP, AR, Treasury, and Payroll, conducting quarterly audits to ensure accuracy - Performance Reporting: Aggregate weekly/monthly KPIs such as Days Sales Outstanding and error rates, and create "Departmental Health" slide decks for leadership - Ticketing Oversight: Monitor the HappyFox ticketing system to ensure SLAs are met, tickets are assigned correctly, and aging items are escalated - Capacity & Strategy Tracking: Maintain a team "Heat Map" for workload distribution, coordinate cross-training to eliminate single points of failure, and monitor progress toward strategic "Rocks" or initiatives - Inter-Departmental Liaison: Serve as a bridge between Accounting and Pre-Construction/Operations to facilitate smooth data hand-offs and maintain high-quality internal relationships