Company Description A LITTLE ABOUT US: At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we’ve been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs. Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do—from creating individualized service plans to building strong partnerships with families, teams, and communities. As a Dungarvin employee, you’ll be at the heart of that mission. You’ll help people live meaningful lives on their own terms—supporting their goals, honoring their choices, and empowering their independence. With services nationwide, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time. Join our nationwide family and let us help you achieve your unique goals and dreams. WHAT WE OFFER: - Compensation: $20.20 fixed hourly rate - Work Environment: Remote within the State of Indiana or Ohio - Team Culture: Supportive, collaborative, and growth-focused culture. Open communication, flexibility, and professionalism are valued, while leadership recognizes individual strengths. The environment is positive, engaging, and fun. - Work Schedule: Monday - Friday between the hours of 8:30 AM - 5 PM EST (some flexibility may be available) - 401 K plan with up to 3% employer match after one year of service. - Insurance & Health: Medical, dental, vision (domestic partners eligible for dental), pet insurance, life insurance at no cost, plus supplemental insurance options, FSA, and HSA - Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave - Employee Perks: National Brand Discounts, Employee Referral Program, and Employee Assistance Program - Job Mobility: Opportunities within Dungarvin’s 17 states of service - Growth & Development: Access to career growth opportunities, paid training, and mentorship - Mileage Reimbursement:  $0.50 cents per mile Job Description Join a mission-driven organization dedicated to empowering individuals and strengthening communities. As an Onboarding Specialist, you’ll play a vital role in creating a seamless, positive hiring experience for new team members. You’ll coordinate every step of the onboarding process; from background checks to welcome letters—while ensuring compliance with state and federal regulations. Your work will help new hires feel supported and set them up for success from day one. WHAT YOU WILL DO: - Manage the onboarding process by sending hiring documents, background check packets, and welcome letters, while maintaining consistent communication to ensure timely completion of paperwork and orientation attendance. - Conduct and track all background checks, reference checks, and driving record verifications. - Prepare weekly orientation rosters, maintain personnel and licensing files, and ensure applicant tracking systems are accurate and up to date. - Stay current on state and federal employment laws and licensing regulations to ensure full compliance. - Work closely with HR, recruiters, and operations teams to ensure a smooth, compliant onboarding experience, while participating in special projects that enhance hiring processes. We’re looking for someone detail-oriented, organized, and collaborative, with a passion for making a great first impression for every new hire. Qualifications MUST HAVE: - High school diploma or GED and at least 2+ years of HR experience related to recruiting, interviewing, or hiring. - Must be skilled in handling sensitive employee information with strict confidentiality and possess a strong working knowledge of federal and state employment laws and regulations. - HR & Onboarding Systems: Experience using HR and onboarding software, including Applicant Tracking Systems (ATS) such as SmartRecruiters, Workday, and UltiPro. - Technical Proficiency: Strong command of Microsoft Office applications (Excel, Google Sheets) for reporting, analysis, and workflow management. NICE TO HAVE: - Experience in onboarding within human services or healthcare settings, with familiarity in compliance requirements for regulated industries and working with hourly employees. - Timekeeping & Attendance: Skilled in timekeeping tools, including Kronos, to manage employee hours and compliance. - Payroll & HRIS Expertise: Proficient with payroll and HRIS systems including Workday, UltiPro/Ultimate Software, and People Assist. - Bachelor’s degree in Human Resources, Business Administration, or a related field. - Professional certifications such as PHR, SHRM-CP, or CHRS (Certified Human Resources Specialist). Additional Information SKILLS CRUCIAL TO SUCCESS IN THIS ROLE: - Empathy, Communication & Employee Support: Understands the candidate perspective, providing personalized guidance and support while clearly conveying new hire information and professionally responding to inquiries from employees, managers, and leadership. - Communication & Attention to Detail: Excellent written and verbal communication skills, ensuring accuracy in onboarding documentation, compliance requirements, and record-keeping. - Metrics-Driven & Process-Oriented: Thrive in a fast-paced environment by identifying opportunities to improve onboarding workflows, incorporating feedback, adopting best practices, and proactively solving challenges with creative, efficient solutions. - Time Management & Organization: Proven ability to prioritize tasks, meet deadlines, and manage a high-volume onboarding workload efficiently. - Compliance & Regulatory Knowledge: Strong understanding of federal and state employment laws, leave administration, and workplace regulations relevant to onboarding processes. - Professionalism, Integrity & Collaboration: Maintain confidentiality and handle sensitive employee information responsibly while demonstrating a positive, professional attitude, and build strong working relationships across HR, recruiting, operations, and other departments to ensure a seamless onboarding experience. WHY YOU’LL LOVE THIS ROLE: This is more than just an administrative role; you’ll be the first point of connection for new employees and help them feel welcomed and supported. You’ll gain valuable experience in HR processes, compliance, and talent onboarding while working in a collaborative, mission-driven environment. If you’re organized, detail-oriented, and passionate about helping others succeed from their first day forward, this role is a perfect fit for you. IMPORTANT INFORMATION: At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Compass and Dungarvin are affirmative action and equal opportunity employers. The deadline for internal applications is set for two weeks from the date of the job posting. 3/27 #LI-Remote #DDIJ #LI-KK1

• Drive the high-level project lifecycle, ensuring workstreams are sequenced correctly and dependencies are identified before they become bottlenecks. • Facilitate the "handshake" between departments. You don't configure the system, but you ensure the System Configuration team has the inputs they need from the Customer to meet the Go-Live date. • Consolidate status updates and escalate critical risks to the Account Lead and stakeholders. You solve for timeline and communication gaps, while the project teams solve for technical hurdles. • Serve as the "calm center" for internal teams and external partners, translating complex deployment phases into clear, actionable plans. • Build and leverage playbooks, templates, and AI-enhanced delivery tools to standardize the onboarding "engine," reducing cycle times and enabling Imagen to scale without losing quality.

We’re looking for a Merchant & Payments Onboarding Manager to lead and scale onboarding for mid-market and enterprise restaurant brands across the Qu ecosystem. This role owns the full onboarding journey, from merchant application through activation and go-live. Working across payments, product, and customer experience, this person will ensure merchants are onboarded quickly, accurately, and with confidence while improving processes to make onboarding more consistent and scalable. At Qu you will: - Own and manage the end-to-end onboarding lifecycle for merchant payments accounts - Coordinate applications, KYC/KYB verification, underwriting, and processor setup - Configure merchant accounts including processing, settlement and reporting structures - Support onboarding across embedded payments, gateway integrations and processor configurations - Manage onboarding for multi-location and enterprise restaurant brands, including complex ownership structures - Drive onboarding timelines and accountability across internal teams, external partners and customers aligned for successful go-lives - Identify friction points in the onboarding journey and streamline workflows to reduce time and complexity - Maintain and improve onboarding documentation, processes and playbooks - Partner with implementation, payments engineering and customer success teams on go-live readiness and optimization - Support device provisioning, remote configuration and activation workflows - Validate payment flows across in-store, digital and partner channels - Coordinate and execute transaction testing and certification across different gateway and processor environments - Serve as a primary point of contact for customers during onboarding - Educate customers on payments setup, settlement, reporting, and reconciliation - Track and analyze onboarding metrics and help drive continuous improvement What we're looking for: - 4–7+ years of experience in payments, fintech, onboarding, implementation, or operations - Strong understanding of merchant onboarding and payments workflows, including gateways, processors, and merchant acquiring - Proven ability to manage complex, cross-functional projects with multiple stakeholders - Strong communication, organizational, and customer-facing skills - Strong process orientation with a track record of improving workflows and operational efficiency - High attention to detail with the ability to operate in both execution and strategic improvement models - Experience supporting mid-market, enterprise, or multi-location customers preferred - Restaurant, hospitality, POS, or integrated payments experience preferred - Thrives in a rapid-growth setting, where priorities can shift quickly to meet client demands

• You will be responsible for ensuring a seamless transition for our largest clients, acting as their dedicated Alan specialist during the critical onboarding phase. • You will quickly build trusted relationships with key stakeholders, proactively identifying and resolving potential issues before they arise, and driving necessary changes internally. • Your primary mission will be to handle administrative requests in a meaningful, delightful, and timely manner. You will lead comprehensive onboarding workshops and provide hands-on training for HR and payroll administrators on Alan’s dashboard, while managing complex processes including payroll integration, employee enrollment, and billing setup. • All Operational Onboarding Managers work on specific projects beyond their day-to-day duties, contributing to process improvements, tool optimization, and organizational methods. You will actively collaborate with teams such as Key Account Management, Customer Success, Ops, Sales, Care, Pre-Sales, and Engineering to ensure a smooth onboarding and proactively address any issues.