We’re looking for a Merchant & Payments Onboarding Manager to lead and scale onboarding for mid-market and enterprise restaurant brands across the Qu ecosystem. This role owns the full onboarding journey, from merchant application through activation and go-live. Working across payments, product, and customer experience, this person will ensure merchants are onboarded quickly, accurately, and with confidence while improving processes to make onboarding more consistent and scalable. At Qu you will: - Own and manage the end-to-end onboarding lifecycle for merchant payments accounts - Coordinate applications, KYC/KYB verification, underwriting, and processor setup - Configure merchant accounts including processing, settlement and reporting structures - Support onboarding across embedded payments, gateway integrations and processor configurations - Manage onboarding for multi-location and enterprise restaurant brands, including complex ownership structures - Drive onboarding timelines and accountability across internal teams, external partners and customers aligned for successful go-lives - Identify friction points in the onboarding journey and streamline workflows to reduce time and complexity - Maintain and improve onboarding documentation, processes and playbooks - Partner with implementation, payments engineering and customer success teams on go-live readiness and optimization - Support device provisioning, remote configuration and activation workflows - Validate payment flows across in-store, digital and partner channels - Coordinate and execute transaction testing and certification across different gateway and processor environments - Serve as a primary point of contact for customers during onboarding - Educate customers on payments setup, settlement, reporting, and reconciliation - Track and analyze onboarding metrics and help drive continuous improvement What we're looking for: - 4–7+ years of experience in payments, fintech, onboarding, implementation, or operations - Strong understanding of merchant onboarding and payments workflows, including gateways, processors, and merchant acquiring - Proven ability to manage complex, cross-functional projects with multiple stakeholders - Strong communication, organizational, and customer-facing skills - Strong process orientation with a track record of improving workflows and operational efficiency - High attention to detail with the ability to operate in both execution and strategic improvement models - Experience supporting mid-market, enterprise, or multi-location customers preferred - Restaurant, hospitality, POS, or integrated payments experience preferred - Thrives in a rapid-growth setting, where priorities can shift quickly to meet client demands

• You will be responsible for ensuring a seamless transition for our largest clients, acting as their dedicated Alan specialist during the critical onboarding phase. • You will quickly build trusted relationships with key stakeholders, proactively identifying and resolving potential issues before they arise, and driving necessary changes internally. • Your primary mission will be to handle administrative requests in a meaningful, delightful, and timely manner. You will lead comprehensive onboarding workshops and provide hands-on training for HR and payroll administrators on Alan’s dashboard, while managing complex processes including payroll integration, employee enrollment, and billing setup. • All Operational Onboarding Managers work on specific projects beyond their day-to-day duties, contributing to process improvements, tool optimization, and organizational methods. You will actively collaborate with teams such as Key Account Management, Customer Success, Ops, Sales, Care, Pre-Sales, and Engineering to ensure a smooth onboarding and proactively address any issues.

A Day in the Life: The Onboarding Specialist communicates with potential new hires about the company and job details, schedules the initial days of employment, and gathers necessary onboarding information. The Onboarding Specialist will work closely with Talent Acquisition Partners and Managers to provide support and ensure there is continuous focus on timeliness, accuracy, efficiency, effectiveness, customer service and quality. The ultimate goal of the role is to organize and facilitate the onboarding process. The salary for the role is $52,000. What You’ll Do: - Craft and send comprehensive emails to new hires with information related to the organization and position. - Utilize MS Office and Oracle Cloud Applicant Tracking System (ATS) - Collaborate with others, such as TA and HR Team Members, to complete the new hire record and onboarding process - Manage and process all required documentation (i.e., Offer Letters) - Maintain compliance with Local, State, and Federal regulations - Develop process flow charts for better system and process utilization What We’re Looking For: - 2 years’ experience in Talent Acquisition or Human Resources Administration - Moderate / Expert proficiency in ATS - Ability to collaborate with internal and external stakeholders across multiple functions and locations - Ability to follow established processes while striving to continue to look for improvements and efficiencies - Ability to influence - Flexible and adaptable; ability to work effectively in ambiguous situations - Excellent verbal and written communication skills - Results driven, ability to make decisions and help solve problems - Ability to drive process and organizational change. - Ability to work under minimal supervision with a goal-oriented mindset. - Ability to see the big picture and leverage critical thinking and decision-making skills. - Excellent organization, time management, delegation, and prioritization skills. - Courageous leadership and accountability. What You’ll Get: - Up to 40% off the base rate of any standard Hertz Rental   - Paid Time Off - Medical, Dental & Vision plan options - Retirement programs, including 401(k) employer matching - Paid Parental Leave & Adoption Assistance - Employee Assistance Program for employees & family - Educational Reimbursement & Discounts - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness - Perks & Discounts –Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

• Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence • Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team. • Work on projects and initiatives that improve our internal processes • Impact the Owner platform design by providing relevant product feedback to our engineering team • Partner and collaborate successfully with cross-functional teams