• Lead implementation projects for QualityOne customers, focused on Vault Quality applications • Conduct workshops, gather functional and technical requirements, design, configure and validate Vault solutions • Be responsible for project management activities such as timeline and resource planning, leading cross-functional teams, and budget tracking & forecasting • Manage communication between the project team, customer, partners and internal stakeholders • Lead or contribute training sessions for customer teams once the solution is validated (typically train-the-trainer model) • Work closely with customers’ business and IT stakeholders to design a solution that adheres to industry best practices and aligns to customer needs • Mentor project team members and junior consultants across the global Professional Services organization • Occasionally, contributes to customer presentations and statement of works to support our Services sales activities • Ensure customer success from the beginning to the end of the engagement • Continue to expand and develop industry knowledge to enhance our delivery model to meet the changing business needs of Veeva and our customers • Provide insight and recommendations to improve our technology and work closely with our Product team to ensure the best solutions for our customers

• Review and analyze existing Customer business processes and identify key process steps, gaps, and requirements that would impact the implementation approach • Partner with customer SMEs and business leaders to translate requirements into solutions that solve business problems and support the needs of the Customer • Provide consulting on Quality best practices and overall solutions based on requirements • Develop, leverage, and maintain expertise in our Vault platform and Quality product • Develop a trusted advisor relationship with Veeva stakeholders and the customer • Build, test, and deploy configuration changes to live environments • Serve as the primary customer liaison, managing communication between the project team, customer, and other internal stakeholders • Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)

• Perform regulatory activities to determine compliance with state and/or federal Medicare/Medicaid requirements • Conduct independent administrative investigations of unlicensed health care workers in various health care settings • Testify frequently in administrative hearings • Complete documentation using computer and database access • Frequent travel including some overnights and lifting/carrying of laptop computer and other equipment. • Work independently under supervision of a regional supervisor

• Lead large and complex projects that span multiple disciplines • Work with clients, product manufacturers, contractors, and design team members • Provide detailed drawings, specifications, calculations, and report information • Ensure projects are completed on time and budget • Delegate work effectively and promote teamwork • Mentor less senior staff • Develop relationships with clients for repeat business • Collaborate with Marketing on pursuits and interviews • Participate in in-house training program and develop new course content