• Own the Patient Journey Map, serving as the primary architect for every digital and human touchpoint. • Help build a cohesive brand voice that bridges the gap between clinical care and digital product experience. • Regularly collaborate with Senior Leadership to align patient experience strategy with organizational OKRs and KPIs. • Identify and eliminate "non-value-added time" and friction points within the patient funnel to drive conversion. • Dream up and deliver a world-class patient journey vision, ensuring our experience isn't just "frictionless" but is genuinely delightful and life-changing. • Bridge silos between clinical operations and the product, tech, and marketing teams to ensure a seamless patient lifecycle. • Drive long-term loyalty by turning complex healthcare navigation into a frictionless, intuitive, and holistic experience.

• Responsible for leading the execution of the US Commercial learning strategy for Electrophysiology • Overseeing the delivery of all associated new hire training programs for the United States sales organization • Partner with senior Electrophysiology US leadership to align priorities and deliverables • Direct all US content development for Electrophysiology training • Overseeing the execution of all United States learning continuums for Electrophysiology • Lead US Training teams to execute the training strategy aligned to the JJMD learning model and programs • Contribute to the global strategy to build a learner centric experience • Recruit, on-board, and continuously develop all team members • Works with procurement, legal, and other Johnson & Johnson departments on vendor selection, contract negotiations and statements of works.

• Serve as the lead architect for Unlock Media Control Platform and Unlock Performance Insights and participate in roadmap construction • Lead a hybrid development team constructing and maintaining ad campaign tools developed in Node.JS, React, and Angular frameworks • Oversee AI implementation and oversight for advanced campaign bidding strategies • Set sprint cadences and oversee development methodologies that ensure fast-paced roadmap execution • Manage vendor relationships with development contractor vendors • Coordinate with Cloud Operations team on construction of DevOps pipelines to support regular deployment using robust testing and validation frameworks

• Be responsible for leading the execution of the US Commercial learning strategy for Electrophysiology. • Overseeing the delivery of all associated new hire training programs for the United States sales organization. • The scope of responsibility will be new hires, tenured specialists/territory managers, sales managers and Electrophysiology in-house cross functional departments. • The Director will partner with senior Electrophysiology US leadership to align priorities and deliverables, ensuring a high degree of content & execution consistency. • The Director will also help shape global strategy and participate on Electrophysiology Leadership and Global Commercial Education Governance teams. • Partners with senior US leadership including Marketing, Sales, Global Education and new technology teams to understand business/marketing objectives. • Directs all US content development for Electrophysiology training, including Therapy Advancements, ASC, and launches (Launch Excellence) and ensures team seamlessly hands off content to US field sales organization. • Oversees the execution of all United States learning continuums for Electrophysiology. • Lead US Training teams to execute the training strategy aligned to the JJMD learning model and programs. • Contribute to the global strategy to build a learner centric experience. • Collaborate with members of the US Electrophysiology leadership team to improve effectiveness and efficiency of the organization through upskilling. • Recruit, on-board, and continuously develop all team members. • Works with procurement, legal, and other Johnson & Johnson departments on vendor selection, contract negotiations and statements of works to ensure adherence to company policies and that direct/outsourced projects meet Johnson & Johnson’s agreed upon expectations.