Job Closed
This listing is no longer active.
Carrum Health is a healthcare company that partners with employers to provide employees access to high-quality medical care through a network of top providers. Carrum Health aims t
Patient Experience Director
Location
United States
Posted
125 days ago
Salary
$140K - $170K / year
Seniority
Lead
Job Description
Patient Experience Director
Carrum Health
• Own the Patient Journey Map, serving as the primary architect for every digital and human touchpoint. • Help build a cohesive brand voice that bridges the gap between clinical care and digital product experience. • Regularly collaborate with Senior Leadership to align patient experience strategy with organizational OKRs and KPIs. • Identify and eliminate "non-value-added time" and friction points within the patient funnel to drive conversion. • Dream up and deliver a world-class patient journey vision, ensuring our experience isn't just "frictionless" but is genuinely delightful and life-changing. • Bridge silos between clinical operations and the product, tech, and marketing teams to ensure a seamless patient lifecycle. • Drive long-term loyalty by turning complex healthcare navigation into a frictionless, intuitive, and holistic experience.
Job Requirements
- 10+ years of professional experience
- Strong skills working with journey mapping tools and data-driven CX platforms.
- Experience in a "three-legged stool" environment, working intimately across Operations/Patient Care, Tech/Product, and B2C Marketing/Growth.
- Track record in improving NPS and patient engagement through architectural and process changes.
- Ability to translate complex clinical workflows into simple, digestible, and engaging consumer experiences.
- Ability to operate as a high-level IC (Individual Contributor), acting as a deep domain expert who can influence without direct reports.
- Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction.
- Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
Benefits
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days, within reason
- Paid parental leave
- Health, vision, and dental insurance
- 401K retirement plan
Related Guides
Related Categories
Related Job Pages
More Director Jobs
• Responsible for leading the execution of the US Commercial learning strategy for Electrophysiology • Overseeing the delivery of all associated new hire training programs for the United States sales organization • Partner with senior Electrophysiology US leadership to align priorities and deliverables • Direct all US content development for Electrophysiology training • Overseeing the execution of all United States learning continuums for Electrophysiology • Lead US Training teams to execute the training strategy aligned to the JJMD learning model and programs • Contribute to the global strategy to build a learner centric experience • Recruit, on-board, and continuously develop all team members • Works with procurement, legal, and other Johnson & Johnson departments on vendor selection, contract negotiations and statements of works.
• Serve as the lead architect for Unlock Media Control Platform and Unlock Performance Insights and participate in roadmap construction • Lead a hybrid development team constructing and maintaining ad campaign tools developed in Node.JS, React, and Angular frameworks • Oversee AI implementation and oversight for advanced campaign bidding strategies • Set sprint cadences and oversee development methodologies that ensure fast-paced roadmap execution • Manage vendor relationships with development contractor vendors • Coordinate with Cloud Operations team on construction of DevOps pipelines to support regular deployment using robust testing and validation frameworks
• Be responsible for leading the execution of the US Commercial learning strategy for Electrophysiology. • Overseeing the delivery of all associated new hire training programs for the United States sales organization. • The scope of responsibility will be new hires, tenured specialists/territory managers, sales managers and Electrophysiology in-house cross functional departments. • The Director will partner with senior Electrophysiology US leadership to align priorities and deliverables, ensuring a high degree of content & execution consistency. • The Director will also help shape global strategy and participate on Electrophysiology Leadership and Global Commercial Education Governance teams. • Partners with senior US leadership including Marketing, Sales, Global Education and new technology teams to understand business/marketing objectives. • Directs all US content development for Electrophysiology training, including Therapy Advancements, ASC, and launches (Launch Excellence) and ensures team seamlessly hands off content to US field sales organization. • Oversees the execution of all United States learning continuums for Electrophysiology. • Lead US Training teams to execute the training strategy aligned to the JJMD learning model and programs. • Contribute to the global strategy to build a learner centric experience. • Collaborate with members of the US Electrophysiology leadership team to improve effectiveness and efficiency of the organization through upskilling. • Recruit, on-board, and continuously develop all team members. • Works with procurement, legal, and other Johnson & Johnson departments on vendor selection, contract negotiations and statements of works to ensure adherence to company policies and that direct/outsourced projects meet Johnson & Johnson’s agreed upon expectations.
Director Analytics Business Partner, Neuro Rare
LundbeckLundbeck is a global pharmaceutical company that specializes in neurological and psychiatric disorders with a history dating back to 1915. Based in Copenhagen,
Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! Remote/Commuter Opportunity - Open to candidates within the United States Position Summary: The Director, Analytics Business Partner is a key member of the Analytics and Customer Experience team (ACE), supporting all the analytical needs for a single therapeutic area across sales, marketing, market access and medical affairs. This role will be responsible for integrating the insights and building a 360-degree perspective of our customer. Essential Functions: - Proactively discovering, synthesizing, and championing actionable multi-source insights to optimize commercial strategies and to uncover new opportunities for the brand and/or portfolio. - Define, track and monitor brand KPIs/HVAs across performance and activity metrics including field and media metrics. - Lead the Quarterly and Monthly Business Review processes in partnership with the Brand team. - Leverage available data either in existing business intelligence reports or excel based analyses to provide secondary analytics to the brand. - Translate and prioritize key business questions while partnering with the ACE team, to ensure a multi-disciplinary approach to generating and synthesizing insights. - Facilitates delivery of key insights by engaging the appropriate ACE content experts (SMEs). - Leads the analytical discussions and participates in cross-functional workstreams (internal and external stakeholders), resulting in clear problem definition, defined workplans and timelines, managing execution of projects and activities, and delivering synthesized actionable insights and recommendations, on behalf of the ACE team - Works closely with Marketing and Sales leadership to proactively lead the development of insight plans/projects that are aligned with business goals, strategies and prioritized business questions. - Effectively communicates key analytic and research insights to multiple audiences throughout the company (in partnership with other experts within ACE). - Ensure continuous alignment and strategic partnership with cross functional teams and ACE. - In partnership with the Brand team, represent the ACE team in the yearly strategic brand planning process and lead the situational analysis, strategic development, tactical planning and budgeting process in coordination with the ACE team. - Collaborates with peers in the ACE group to bring primary research insights and secondary data analytics together to bring a unified story on the brand/portfolio of brands. - Thrives both as an individual contributor as well as a collaborative partner Required Education, Experience, and Skills: - Accredited Bachelor's degree. - 10+ years market research, competitive intelligence, business analytics and/or brand marketing experience. - 3+ years in pharma, healthcare, life sciences biotech, or medical devices. - Demonstrated relationship development with the ability to work effectively both independently or within a team. - Demonstrated ability to communicate, influence others, negotiate and build consensus. - Teamwork/Collaboration Works well with colleagues to achieve common goals. - Experience managing projects from beginning to completion. - Extensive knowledge of pharmaceutical data (e.g., sales, specialty pharmacy, payer, claims and fulfillment data, longitudinal patient-level data) - Analytical skills with strong business acumen and the ability to synthesize insights into clear recommendations. - Experience in data visualization and reporting tools such as MicroStrategy, PowerBI, etc. - Proficiency in Microsoft Office Products, namely Word, Excel, and PowerPoint Preferred Education, Experience, and Skills: - Advanced degree, including MBA, MS, or Pharmacy degree. - Strong preference for candidate to based in Deerfield, IL office - Knowledge of secondary data sources and analytic methods - Multi-disciplinary experience - Experience supporting pre-launch activities within a rare disease therapeutic area, including patient journey mapping, stakeholder identification, unmet need assessment, access planning, and cross-functional launch readiness to ensure successful market entry. Travel - Willingness & ability to travel up to 10-20% domestically. International travel may be required. - If based remotely, additional travel will be required to Deerfield, IL to meet the needs of the role and the business. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate’s geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $220,000 - $250,000 and eligibility for a 25% bonus target based on company and individual performance, and eligibility to participate in the company’s long-term incentive plan. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, and company match 401k. Additional benefits information can be found on our site. Applications accepted on an ongoing basis. #LI-LM1, #LI-Remote Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.


