Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges. Location/Division Specific Information Thermo Fisher Scientific aims to improve the management of allergy, asthma, and autoimmune diseases by providing healthcare professionals with advanced diagnostics technologies and clinical expertise. This is a remote-based position that requires extensive travel throughout the assigned district. A day in the Life: - Lead a team of Clinical Sales Specialists to coordinate the tactical plans needed to drive allergy growth within assigned district. - Recruit, hire, coach, lead, train and develop a highly-talented sales staff to build a strong, and motivated work team. - Develop the District strategy and tactics to increase utilization of allergy testing to achieve 100%+. - Responsible for the orchestration and proper use of available resources to act on opportunities for growth and optimized lab utilization. - Lead the team to grow their territory with initiatives once commitment is received from national and regional reference labs and health systems. - Develop and cultivate advocacy to drive sales and market growth collaborating with established customer assignment. - Provide business insight and value to retain customer and enhance customer relationships. - Persuasively articulate the clinical and economic case for expanded testing at the highest executive levels within these institutions and to have a working knowledge of the dynamics of healthcare delivery. - Participate in company meetings for training purposes, product information updates, and sharing field intelligence information. - Assist with growth and development of the sales team by providing training, guidance & assistance. Education - Bachelor's Degree required. - Business or healthcare related field preferred. Experience - 3+ years successful management experience in healthcare, pharmaceutical, medical diagnostic, medical device sales and/or sales management; OR documented career progression within industry including management development. - 5+ years sales experience. Knowledge, Skills, Abilities - Gets Results: Consistently achieving results even under tough circumstances. - Customers: Building strong customer relationships and delivering customer-centric solutions. - Plans & Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. - Communicates Effectively: Developing and delivering communications that convey a clear understanding of the unique needs of different audiences. - Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity. - Ability to travel 60 – 80% extensively throughout the district. Relocation assistance is NOT provided. - Must be legally authorized to work in the United States without sponsorship. - Must be able to pass a comprehensive background check, which includes a drug screening. Benefits We offer competitive remuneration, sales incentive plan, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Compensation and Benefits The salary range estimated for this position based in California is $115,000.00–$165,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

• Perform or oversee duties of preventive maintenance and project management for construction, repair, and remodeling projects • Manage vendor selection and contracting processes • Report accidents, injuries, and unsafe work conditions • Assist management in hiring, training, scheduling, evaluating, and coaching employees • Ensure compliance with company policies and procedures

Summary: The Customer Resolution Supervisor will be responsible for managing high-risk loans and complex customer issues. This will include addressing customer disputes & concerns and resolving them in a timely manner. The Supervisor must be a Subject Matter Expert (SME) experienced in FHA, VA, USDA, FNMA, and FMLMC loss mitigation options, SPOC and Escrow requirements. Must effectively demonstrate a professional level of competency in servicing state requirements and federal guidelines. The ultimate goal of the Customer Resolution Supervisor is to be an advocate for the customer, resolve customer dispute/concerns quickly and identify underlying root cause issues to reduce customer complaints. Essential Job Duties and Responsibilities: - Conduct in-dept root cause analyses on High-Risk cases to identify & resolve customer issue(s). - Work with other lines of business and collaborate across departments to ensure that all necessary steps are taken to resolve customer issues. - Take full ownership of high-risk and escalated cases to resolve escalated issues, including notifying leadership of potential risks and ways to mitigate future issues. - Answer inbound, make outbound calls, and respond to customer requests within established timelines to maintain service level expectations and deliver quality service to customers. - Provide empathy and understanding to customers that call in with issues or complaints. Work to deescalate potential issues and prevent negative outcomes. - Follow up with all necessary parties to close out calls and to ensure resolution. - Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently. - Maintain confidentiality of customer’s nonpublic information. - Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Deep operational knowledge - Strong problem-solving and critical thinking skills, with an attention to detail - Experience in handling complex customer issues - Excellent communication & negotiation skills - Proficiency with software applications and databases with a strong knowledge in Microsoft Excel as well as becoming an equally proficient user of all key related Freedom Mortgage applications that capture all key customer information - Ability to work under pressure on tight deadlines and work independently, including working well with others in those situations through positive teamwork or collaboration Education and/or Experience: - High School Degree and Five (5) years of experience or equivalent combination of education and experience. - Bachelor’s Degree from a Four (4) year College or University or equivalent combination of education and experience and Five (5) to Eight (8) years of experience preferred. Certificates, Licenses, Registrations: None Required Work Complexity: Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization. #LI-AC1

Role Description The Clinical Liaison serves as a regional liaison between our clients (providers, hospital, post acute care partners) and stroke survivors. This role supports navigation services activities by identifying and establishing relationships with referring providers and facilities, and inservice support to healthcare providers, rehabilitation teams, and patients. - Focus on short and long term success of our clients through understanding of client and Kandu partnership goals. - Build trusted relationships with client care team. - Provide regular feedback on referral/registration process and results. - Understand the local landscape regarding expansion partner opportunities. - Serve as a regional liaison between our clients (hospital and post acute care partners) and stroke survivors early in their recovery journey. - Support registration and enrollment workflows and identification of appropriate referrals to the Kandu program. - Regularly meet with and review patient census with hospital clinicians. - Work with clinical staff to triage patients based on discharge disposition to acute rehab or home/home with home health and language preference. - Conduct in hospital/post acute care facility meetings and outreach to new Kandu survivor and care partner referrals for enrollment in the Kandu program. - Educate on the program, obtain consent and insurance information, and schedule Kandu appointments. - Outreach to survivors on hold for restarting the Kandu program. - Communicate access issues, product, and process improvements to Client Services leadership. - Responsible for training new Kandu referral clinicians on the registration process. - Participate in client status calls and meetings, and act as SME for registration process and data. - Attend community-based outreach meetings representing Kandu Health and collect new leads near hospital site partners. - Daily travel to partner sites is required. - Hospital credentialing is required - may include TB testing, drug testing, proof of COVID vaccination, MMR vaccination, Hepatitis B vaccination, varicella vaccination, and other testing as required by client hospital. Qualifications - Bachelor’s degree in marketing/sales. - At least 4-6 years direct customer service experience required. - 2-4 years experience in a healthcare setting required. - 2-4 years medical device, healthcare, or digital health sales experience required. - Communication skills, ability to adapt communication based on audience. - Experience with health plan benefits and eligibility. - Ability to adapt approach and methods to achieve results in dynamic environments. - Strong comfort level with technology. - Must have reliable transportation (personal vehicle). - MUST LIVE within 50 miles of Austin, TX. - Committed to product knowledge and willingness to learn. - Ability to present information succinctly and effectively. Preferred Qualifications - 2-4 years experience serving stroke survivors and families preferred. - Bi-lingual Spanish preferred - conversational. Work Environment - Local daily travel to partner hospital site. - Willing to work flexible schedule (may include early mornings or late afternoons). Benefits - Competitive Compensation ($35-$42/Hour for 25-29 hours/week).