Technical/Senior Technical Services Manager, Poultry Remote, US As a Technical/Senior Technical Services Manager, Poultry, you’ll be the critical link between cutting-edge animal nutrition solutions and the commercial poultry industry. This role combines technical expertise with strategic influence, driving product adoption, shaping marketing strategies, and building trusted partnerships with customers. You’ll represent the company as a technical ambassador at industry events, deliver impactful training to sales teams, and provide solution-oriented support to optimize customer success. If you’re passionate about innovation and making a measurable impact in animal health and production, this is your opportunity to lead from the front. About ANH ANH, in the process of separating from dsm-firmenich, is a global leader in animal nutrition and health, as well as vitamins, carotenoids, and aroma ingredients - driven by its strong purpose: feeding the planet without costing the earth. Together, we make it possible. dsm-firmenich.com/ANH Your key responsibilities - Define product positioning and marketing strategies to drive sales of innovative poultry products and services. - Provide technical support and solutions for customers, including field evaluations and issue resolution. - Act as the company’s technical ambassador through presentations, publications, and participation in industry events. - Collaborate with sales teams to develop and execute customer action plans and targeted marketing initiatives. - Deliver training programs for the sales force on product positioning, technical literature, and industry practices. - Capture customer insights to inform product innovation and relay strategic information to internal teams. We offer - Unique career paths - explore what drives you and get the support to make it happen - A chance to impact millions of consumers every day – sustainability embedded in all we do - A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next - A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on. - A community where your voice matters – it is essential to serve our customers well. You bring - DVM or PhD in Animal Science, Nutrition, or related field. - Minimum 5 years of technical/scientific experience in poultry or animal production industries. - Proven ability to translate complex scientific concepts into practical, commercial applications. - Strong communication and presentation skills to engage diverse audiences, from producers to academics. - Experience collaborating with sales and marketing teams to drive product adoption and customer success. - Strategic thinking and problem-solving skills with a customer-focused mindset. - Ability to travel up to 50% and reside in Central or Eastern Time Zone The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. Salary $127,000-$160,000. In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements. About dsm-firmenich At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together. Inclusion, belonging and equal opportunity statement At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. Agency statement We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

Role Description Are you a portfolio accounting expert who thrives on improving how investment operations teams implement technology? Do you enjoy translating complex back-office workflows like reconciliation, reporting, and client management into scalable solutions that enable teams to deliver with confidence? Are you excited to partner across Product, Consulting, and Customer teams to drive consistent, high-quality implementations for a modern investment platform? If so, we invite you to be a part of our innovative team. As a Field Services Enablement Specialist at Ridgeline, you will serve as a subject matter expert in investment operations workflows and play a critical role in bridging Product and Consulting. Your work will directly influence how customers adopt Ridgeline’s platform, helping accelerate implementations, improve scalability, and deliver consistent outcomes. In this role, you will leverage cutting-edge technologies—including AI tools like ChatGPT—to improve documentation, enablement, and operational efficiency across services teams. The impact you will have: - Serve as the primary subject matter expert for back-office investment workflows including reconciliation, reporting, compliance, and client management. - Partner with Product Management to translate customer needs and field insights into actionable product improvements and roadmap priorities. - Lead the standardization and development of scalable implementation methodologies and best practices for portfolio accounting and operational workflows. - Provide strategic guidance on complex or enterprise-scale customer implementations to ensure consistency, quality, and successful delivery. - Collaborate with consulting teams, sales teams, and partners to design effective solutions for sophisticated investment management organizations. - Enable internal teams and consulting partners through training, documentation, and rollout support for new product features. - Manage and support Back Office partner consultants by delivering onboarding, enablement sessions, and structured shadowing opportunities. - Drive continuous improvement by capturing feedback from the field and ensuring insights inform product enhancements and implementation frameworks. - Build scalable partner engagement frameworks that support a growing ecosystem of services and consulting partners. - Foster a collaborative environment by sharing knowledge openly, mentoring teammates, and contributing to a culture rooted in ownership and transparency. Qualifications - 5+ years of hands-on experience implementing investment management software. - At least 1 year of implementation experience with Ridgeline, with emphasis on back-office workflows. - Deep knowledge of institutional investment operations including equities, derivatives, FX, fixed income, and structured products. - Strong expertise in reconciliation, reporting, and portfolio accounting processes. - Ability to refine operational workflows and drive standardization across teams and implementations. - Excellent written and verbal communication skills with the ability to translate complex processes into clear documentation and guidance. - Experience partnering with Product Management and influencing product design through real-world implementation insights. - Strong curiosity, attention to detail, and passion for enabling and teaching others. - Willingness to learn about cutting-edge technologies while cultivating expertise in a business domain. - An aptitude for problem solving and clear communication in fast-paced environments. - Serious interest in having fun at work. Requirements - Bonus: Experience leading SaaS implementations in investment management environments. - Familiarity with Agile development methodologies. - Experience working with tools such as JIRA and Confluence. - Experience enabling consulting partners or external implementation ecosystems. Benefits - The cash compensation amount for this role is targeted at $183,000-$211,000 OTE. - Final compensation amounts are determined by multiple factors, including candidate experience and expertise. - 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. - Unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans.

• Function as a consistent point of contact for a named portfolio of Personalized accounts • Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing • Act as a coordinator for escalated customer issues • Maintain customer promises by keeping tickets updated • Utilize feedback to improve customer experience and debugging strategies • Work closely with the product team and partners to improve customer satisfaction • Assist in preparation and execution of quarterly business reviews • Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio products. • Document customer specific implementation context for use internally

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform. What you get to do in this role: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. - Devising integration development plans and strategies while formulating architectures for systems integrations. - Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers - Developing solutions specific to user requirements gathered in workshops. - Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project. - Ensuring that best practices in integration processes are followed by the organization. - Act as an SME to solve complex user issues related to Integrations and AI solutions. - Checking and correcting conflicts in data configurations and overlaps. - Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer. - Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has: - At least 8 years of configuration/development experience for complex, highly capable, integration technologies - Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems - Maintain at least 2 ServiceNow mainline CIS certifications - Maintain ServiceNow Certified Application Developer (CAD) certification - Act as a technical lead on any engagement - Experience with architecting systems integrations and creating complex high level architecture diagrams - Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies - Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI. - Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued. - Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) - Experience with data management, database design, and database concepts - Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies - Connect chat, agent chat, and virtual agent configuration and design experience - Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc) - Understanding and/or development experience with MID Servers, Notify, Orchestration - Strong Javascript skills with practical experience - Experience with Self Hosted implementations and/or Domain Separation is a plus - Experience with data management, database design, and database concepts - Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment - Proven team builder with the ability to mentor and develop talent - Analytical and problem-solving abilities - A keen eye for detail and the ability to spot and fix errors in complex code - Ability to perform tasks independently - Good presentation and report-writing skills - Up to 30% travel annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Remote