• Function as a consistent point of contact for a named portfolio of Personalized accounts • Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing • Act as a coordinator for escalated customer issues • Maintain customer promises by keeping tickets updated • Utilize feedback to improve customer experience and debugging strategies • Work closely with the product team and partners to improve customer satisfaction • Assist in preparation and execution of quarterly business reviews • Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio products. • Document customer specific implementation context for use internally

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform. What you get to do in this role: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. - Devising integration development plans and strategies while formulating architectures for systems integrations. - Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers - Developing solutions specific to user requirements gathered in workshops. - Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project. - Ensuring that best practices in integration processes are followed by the organization. - Act as an SME to solve complex user issues related to Integrations and AI solutions. - Checking and correcting conflicts in data configurations and overlaps. - Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer. - Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has: - At least 8 years of configuration/development experience for complex, highly capable, integration technologies - Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems - Maintain at least 2 ServiceNow mainline CIS certifications - Maintain ServiceNow Certified Application Developer (CAD) certification - Act as a technical lead on any engagement - Experience with architecting systems integrations and creating complex high level architecture diagrams - Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies - Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI. - Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued. - Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) - Experience with data management, database design, and database concepts - Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies - Connect chat, agent chat, and virtual agent configuration and design experience - Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc) - Understanding and/or development experience with MID Servers, Notify, Orchestration - Strong Javascript skills with practical experience - Experience with Self Hosted implementations and/or Domain Separation is a plus - Experience with data management, database design, and database concepts - Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment - Proven team builder with the ability to mentor and develop talent - Analytical and problem-solving abilities - A keen eye for detail and the ability to spot and fix errors in complex code - Ability to perform tasks independently - Good presentation and report-writing skills - Up to 30% travel annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Remote

• Support delivery and consulting services to meet Veeam Software solution design and deliverables • Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) • Assist with assessment and design of solutions as well as post-installation issues • Assist with Veeam Software solution implementation effort estimation • Create white papers, solutions guides, best practices, custom documentation, etc. • Deliver onsite knowledge transfer on Veeam Software solutions • Document configuration and completed activities • Analyze installed environments and guide optimal Veeam Software configurations • Facilitate communication between client and Veeam support • Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions • Provide input for improvement of process and documentation • Overnight business stays to meet company goals and objectives

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365. To learn more, visit www.mattermost.com Mattermost is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor to our U.S. Federal and enterprise customers. In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in mission-critical and high-security environments. You will combine expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills. As a strategic partner, you will bridge engineering, product, and customer teams, driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence. Key Responsibilities Customer Success & Secure Solution Delivery - Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers - Design, validate, and implement secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments - Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2 - Guide customers in integrating Mattermost with authentication and identity management systems (SSO, SAML, OAuth), DevOps pipelines, and monitoring tools - Provide proactive technical guidance to minimize operational risk and ensure long-term platform success Technical Leadership & Advocacy - Serve as the primary technical point of contact for assigned accounts - Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs - Develop reusable deployment assets including scripts, playbooks, and technical documentation to accelerate implementations - Participate in internal reviews to improve onboarding methodologies and deployment best practices Communication & Stakeholder Management - Present complex technical concepts to both executive and technical stakeholders, tailoring communication to audience and context - Build trusted relationships that drive adoption, expansion, and long-term customer success - Maintain detailed records of architectural decisions, deployment strategies, and customer feedback Required Qualifications - 5+ years of experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role - Strong technical knowledge of Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure - Hands-on scripting or development experience with Python, Go, Node.js, or similar languages - Strong understanding of cybersecurity principles and secure system architecture - Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.) - Experience managing large enterprise or government customers and aligning technical delivery with business and security requirements - Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders - Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. - This role may require the candidate to obtain and maintain a U.S. government security clearance in the future. - Applicants must therefore be U.S. citizens and eligible to obtain a security clearance Preferred Qualifications - Experience working with U.S. Federal agencies, defense organizations, or regulated industries - Familiarity with IT Service Management (ITSM) frameworks - Knowledge of compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001 - Experience with secure collaboration platforms or open-source technologies - Exposure to mobile device management (Intune, Workspace ONE, MobileIron) environments - Experience working in a startup or high-growth SaaS environment Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. Posting Range $150,000—$215,000 USD Mattermost is an EEO Employer, we are a remote-first, open-source company. We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time. Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics. If you require accommodations during the interview process, please let us know—we’re happy to assist.