Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it! Cato Networks is seeking a NOC Engineer to join the team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges. This is a remote position based in the United States. Key Responsibilities - Own and manage the uptime, stability, and overall functionality of the company’s production systems. This includes troubleshooting and resolving system and network issues end-to-end. - Monitor and respond to NetOps alerts during working hours, and review/follow up on alerts triggered outside business hours as required. - Continuously track and analyze system performance to identify risks, bottlenecks, capacity constraints, and opportunities for optimization. - Proactively mitigate outages and system malfunctions to prevent customer impact. When necessary, prepare clear and prioritized escalations to the relevant Development teams. - Coordinate with third-party service providers (e.g., carriers, SMS providers, IX providers, and other vendors) to resolve network and system-related issues. - Provide advanced (higher-tier) technical support to internal Customer Support teams (T1–T3). - Design, implement, and maintain dashboards and alerting mechanisms to ensure system visibility and operational awareness. - Serve as a technical focal point for Customer Support and Field Engineering teams by understanding business use cases and translating them into operational requirements. - Contribute to building, improving, and expanding NetOps ownership, processes, documentation, and operational best practices. Role Scope - The role is primarily driven by automated system alerts requiring investigation, troubleshooting, and escalation when necessary. - The role also involves handling customer-impacting issues escalated by the Customer Support organization. - In addition to reactive tasks, the position includes ongoing projects and operational initiatives to be managed during working hours. Required Skills & Experience - Strong experience in network architecture, cloud architecture, and security architecture. - Deep knowledge of TCP/IP networking, routing, firewalls, proxy servers, and related technologies. - Strong ability to analyze system and application logs to identify root causes of issues. - Advanced troubleshooting and problem-solving skills with the ability to diagnose complex network and system incidents. - Experience working in a Cloud or SaaS technology environment. - Excellent written and verbal communication skills, with the ability to clearly document findings and communicate with cross-functional teams. - Ability to work effectively in a fast-paced, dynamic environment and manage multiple concurrent projects and incidents simultaneously. Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits. As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. LI-MR1

• Interns ​receive​ guidance​ ​from​ senior​ ​leaders​ and​ ​take​ ​part​ ​in​ ​substantive, hands-on​ ​projects​ ​that​ ​foster​ an understanding​ ​of​ ​overall​ ​operations​ ​at​ ​Aledade​ ​and​ ​the​ ​function​ ​of our​ ​complex​ ​healthcare​ system​ ​in​ ​general. • This intern will support the design and build of a standardized ETL data pipeline to automate Quality Bonus payments for Aledade’s partner practices. • You will work closely with Finance, Engineering, and Revenue teams to document payment logic, maintain data mapping inventories, and test system outputs against complex business rules. • Throughout this project, you will gain hands-on experience in healthcare data transformation, learning how raw claims and financial data flow through a modern pipeline into auditable payment platforms. • By participating in the full project lifecycle—from initial discovery to go-live—you will develop practical skills in requirements gathering, technical documentation, and cross-functional collaboration. • This role offers a unique opportunity to see how scalable automation drives accuracy and transparency in a high-stakes healthcare environment.

Role Description The NOC Network Administrator, Junior supports day‑to‑day operation of systems and core services within a network operations center to help ensure reliable, highly available network and server infrastructure. The role focuses on monitoring servers and key applications, performing basic troubleshooting, and executing routine maintenance activities under the guidance of senior administrators. Working in a fast‑paced federal IT environment, this position follows standard operating procedures for patching, backup and restore activities, and user and access management. The administrator documents system configurations, changes, and incidents to support auditability, shift handoffs, and continuous improvement. Key Responsibilities - Monitor servers, operating systems, and core services using monitoring and ticketing tools, reviewing alerts, opening and updating tickets, and prioritizing actions based on business impact. - Execute standard operating procedures for routine system administration tasks, including patching, basic configuration changes, service restarts, backup verification, and user and group management. - Assist with troubleshooting common system issues such as resource exhaustion, service failures, login problems, and connectivity issues, escalating incidents that exceed runbook guidance. - Maintain accurate system documentation, including inventories, configuration baselines, change records, and incident logs to support compliance and repeatable operations. - Participate in coordinated incident response, backup and recovery activities, and security‑related monitoring tasks that intersect with system administration. - Collaborate with network and security teams to gather diagnostic information, implement corrective actions, and validate restoration of affected services. - Support adherence to incident, change, and configuration management processes, ensuring that activities are properly recorded and approved. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience. - 0–3 years of experience in junior system administration, NOC support, or similar infrastructure operations roles focused on monitoring and first‑line remediation. - Foundational understanding of system administration concepts, including user and group management, file system permissions, basic networking, and routine health checks for Windows and/or Linux servers. - Training or practical experience with system monitoring tools, ticketing systems, backup solutions, and basic virtualization concepts. - Good analytical, problem‑solving, and communication skills, with the ability to work effectively under pressure and document system configurations, changes, and incidents accurately. - Ability to obtain and maintain a SECRET security clearance, with U.S. citizenship required. Preferred Qualifications - Hands‑on experience administering servers and core services in a NOC or data center operations environment using common tools and consoles. - Entry‑level infrastructure certifications such as CompTIA Network+, CompTIA Security+, or platform‑specific junior administrator certifications. - Familiarity with ITIL practices and experience working in a structured operational environment with formal procedures and shift handoffs. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Support Engineer is responsible for effectively identifying and resolving networking remote connectivity problems for end users while providing excellent customer service. Qualifications - Seasoned, experienced network knowledge of TCP/IP and related networking protocols (IPSEC, etc.) - Knowledge of all xDSL, Cable, Fiber, wireless, EOC and VPN technologies - 3-5 years + experience in technical support and customer service - Excellent communication skills - Ability to be an independent thinker, confident decision maker - Ability to prioritize and work with multiple tasks in a fast paced environment - Excellent analytical and problem solving skills - Self-motivated worker, strong team player and self-starter Requirements - Troubleshoot and resolve technical support issues via telephone for our customers utilizing xDSL, Cable, Fiber, wireless, EOC and VPN technologies - Coordinate with CLEC's, ILEC's and ISP's to resolve issues - Provide installation and desktop support (when required) to users - Production and configuration of router equipment (New Installs, RMA's, etc.) - Complete and update trouble tickets in an expedient manner - Communicate with Broadband Provisioning and ESS Engineering to ensure proper SLE's are met - Work all escalated technical issues to resolution, owning the process and communicating updates to the customer affected when necessary - Conduct and participate in all applicable customer meetings to discuss escalated and chronic support issues - Assist with reporting and analyzing of ticket trending to create opportunities to improve Tolt Solutions Customer Care services - Perform all technical support in a highly professional and service oriented manner - Perform other duties as assigned - Participation in customer retention by providing regular updates to customer status meetings