This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Support Engineer is responsible for effectively identifying and resolving networking remote connectivity problems for end users while providing excellent customer service. Qualifications - Seasoned, experienced network knowledge of TCP/IP and related networking protocols (IPSEC, etc.) - Knowledge of all xDSL, Cable, Fiber, wireless, EOC and VPN technologies - 3-5 years + experience in technical support and customer service - Excellent communication skills - Ability to be an independent thinker, confident decision maker - Ability to prioritize and work with multiple tasks in a fast paced environment - Excellent analytical and problem solving skills - Self-motivated worker, strong team player and self-starter Requirements - Troubleshoot and resolve technical support issues via telephone for our customers utilizing xDSL, Cable, Fiber, wireless, EOC and VPN technologies - Coordinate with CLEC's, ILEC's and ISP's to resolve issues - Provide installation and desktop support (when required) to users - Production and configuration of router equipment (New Installs, RMA's, etc.) - Complete and update trouble tickets in an expedient manner - Communicate with Broadband Provisioning and ESS Engineering to ensure proper SLE's are met - Work all escalated technical issues to resolution, owning the process and communicating updates to the customer affected when necessary - Conduct and participate in all applicable customer meetings to discuss escalated and chronic support issues - Assist with reporting and analyzing of ticket trending to create opportunities to improve Tolt Solutions Customer Care services - Perform all technical support in a highly professional and service oriented manner - Perform other duties as assigned - Participation in customer retention by providing regular updates to customer status meetings

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is instrumental in shaping high-performing provider networks that ensure access, compliance, and long-term market success. You will serve as a subject matter expert, translating strategy into actionable network solutions while balancing regulatory requirements and operational efficiency. The position involves evaluating network designs, coordinating network builds and expansions, and monitoring ongoing performance to ensure continuity of care. You will collaborate across internal teams and external partners to resolve complex issues and drive process improvements. This is a highly analytical, detail-oriented role in a fast-paced, collaborative environment, providing the opportunity to impact healthcare delivery on a large scale. - Serve as the expert on alternative access networks, including provider inclusion/exclusion criteria, anchor providers, and network adequacy standards. - Evaluate network design options and provide data-driven recommendations that balance access, compliance, and market needs. - Lead end-to-end network build, reconfiguration, and expansion efforts by translating contracting intent into operational direction. - Partner with Compliance to support regulatory submissions, filings, and ongoing adherence to state and federal requirements. - Monitor network adequacy, quality, and performance, identifying risks and recommending corrective actions. - Manage implementation milestones, dependencies, and post-implementation activities, including market sign-offs and network integrity checks. - Collaborate with regional and national stakeholders to resolve escalations and ensure seamless continuity of care. - Contribute to training, documentation, and continuous improvement initiatives, providing guidance to other Network Operations Advisors as needed. Qualifications - 5+ years of experience in managed healthcare or a related field. - 3+ years of experience in provider contracting, provider services, network management, product, or compliance. - Strong knowledge of provider networks, network adequacy standards, and healthcare professional data structures. - Proficient in Excel and data analysis tools; strong analytical, critical thinking, and problem-solving skills. - Ability to work effectively in a fast-paced, matrixed environment and influence across teams. - Preferred: Bachelor’s degree or equivalent professional experience. - Preferred: Experience supporting commercial and/or government healthcare products. - Preferred: Familiarity with regulatory requirements related to network adequacy and provider access, provider contracting systems, and data mining. - Strong project management, stakeholder communication, and collaboration skills. - Reliable high-speed internet connection (minimum 10 Mbps download/5 Mbps upload) if working remotely. Benefits - Annual salary range: $79,700 – $132,800 USD, depending on experience and location. - Eligibility to participate in an annual bonus plan. - Comprehensive health benefits including medical, dental, vision, and behavioral health programs starting on day one. - 401(k) plan with company match and company-paid life insurance. - Tuition reimbursement and professional development opportunities. - Paid time off with a minimum of 18 days per year, plus paid holidays. - Supportive work environment focused on collaboration, compliance, and continuous improvement.

Summary The RF & Fiber Optic Network Technician is responsible for installing, maintaining, troubleshooting, and repairing two-way radio systems, fiber optic infrastructure, and telecommunications network equipment. This role supports both RF communications systems (including Motorola and Kenwood platforms) and fiber optic plant operations (inside and outside plant). The ideal candidate brings strong technical expertise in RF systems, fiber networking, and IP-based communications, along with a commitment to safety, quality, and customer service. This position requires the ability to work independently or as part of a team in office, field, and outdoor environments.   Candidate must be able to reliably commute to Grand Teton National Park or Yellowstone National Park within one hour. Essential Functions: RF Systems & Communications - Install, program, align, and maintain Motorola and Kenwood two-way radio systems, repeaters, and accessories. - Diagnose and repair RF, audio, and network-related issues in mobile and base station radios. - Conduct bench and field-testing using service monitors, spectrum analyzers, and other RF diagnostic tools. - Configure, test, and troubleshoot radio programming software and network interfaces. - Support firmware updates, system upgrades, and integration with IP-based networks. - Ensure compliance with FCC regulations and company safety standards. - Provide technical support and guidance to customers and field personnel. Fiber Optic & Network Operations - Perform inside and outside fiber optic plant installation, including Cat 6 cabling. - Analyze, troubleshoot and resolve fiber optic network anomalies. - Conduct fiber testing, maintenance, splicing, replacement, and underground cable locating. - Install, configure, provision, and implement telecommunications and infrastructure equipment. - Support Layer 1 and Layer 2 networking operations. - Coordinate with contractors, service providers, and local utilities. Safety, Quality & Compliance - Ensure compliance with company and site-specific safety requirements. - Maintain a clean, organized, and safe work environment. - Maintain accurate service documentation, reports, inventory records, and work orders. - Perform general site maintenance (painting, cleaning, inspections, weed control, etc.). - Respond to emergency network outages within required timeframes. Other - Employees must be able to perform the essential functions of the position, with or without reasonable accommodation, in accordance with company policy and applicable laws. - Perform additional duties as assigned.

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Network Provider Training Officer Division of Fee for Service Management (DFSM) Job Location: Address: 150 North 18th Avenue Phoenix, Arizona 85007 This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Posting Details: Salary: $49,000 - $51,700 Grade: 19 FLSA Status: Non-Exempt Closing Date: Open until filled Job Summary: This position is responsible for developing, evaluating, and refining educational programs and providing technical provider trainings with oversight from the DFSM Training Manager. This position collaborates with subject matter experts to create engaging instructional materials. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Major duties and responsibilities include but are not limited to: • Assist Training Manager in the development of overall training resources for Fee for Service Providers (FFS) and the development of manuals and other training manuals. • Under the direction of the Training Manager, conducts well established provider training related to submission of claims, prior authorizations, and documentation uploads using the AHCCCS provider platforms. Necessitates continuous learning and the ability to effectively communicate and troubleshoot throughout the training process. • Ensures that training materials are coordinated and current in preparation for the training conducted by this position and that of the Training Manager. • Develops and maintains tracking mechanisms, surveys and outcomes reporting for training conducted • Travels to FFS providers in remote areas to conduct well established trainings. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Pre-paid Medical Management Information System (PMMIS) • Training strategies and methods • Technical writing • Federal and state laws and agency rules, regulations, policies and procedures • Fundamentals of IHS/638 claims processing and billing • Tracking mechanisms and outcomes reporting • American Indian Tribes/programs and policy relative to Intergovernmental Agreements (IGAs) and other related policies • Operations of Indian Health Service, tribal health departments and urban Indian clinics. • Constant Contact email notifications Skill in: • Advanced computer skills • Develop and present all types of training materials • Present complicated, technical information in a clear and concise manner • Conduct individual, group, formal, and informal types of training • Excellent writing skills • Customer service principles, practices, processes • Technology based applications (Articulate, Adobe Creative Cloud, Microsoft Suite, SharePoint) Ability to: • Know when to handle a training issue and when to elevate it • Build effective working relationships internally and externally • Demonstrate cultural sensitivities when dealing with the practices of multiple cultures • Handle multiple projects and maintain the timelines • Ability to work in Virtual Office or Telecommute or both. Selective Preference(s): Minimum: One year experience training adult learners as a full time trainer responsible for instruction and group/team facilitation. Preferred: Bachelor's degree in Public Health, Healthcare Administration, Adult Education, Communication, Organization Development, Human Resources, Training and Development or similar field. Advanced computer based technology skills, and operational knowledge of PMMIS and the Fee For Service Program. Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here. • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.