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Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope - just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

Project Manager, Customer Success Onboarding

Project ManagerProject ManagerFull TimeRemoteMid LevelTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

Australia

Posted

81 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Project Manager, Customer Success Onboarding

Rapid7

• Manage a sizeable portfolio of higher tier clients and complex projects. • Act as a clients’ project point-of-contact to ensure a smooth transition from pre-sales through delivery and project/onboarding closeout • Manage engagement fulfilment to align with timeline, budget and resource requirements • Provide project leadership for internal and subcontractor technical resources • Track customer satisfaction and initiate post-project introspection to drive continuous improvement • Support and continuously improve the project automation modules within our CRM • Hold Customer Success Onboarding peers accountable to methodology and best practices • Actively participate in execution of quarterly goals

Job Requirements

  • 2-5 years of experience in a project management or operational role
  • Proven ability to manage high volume of activity effectively in a matrix resource environment
  • Ability to engage cross-functionally to drive a first class and smooth project delivery experience for the client
  • Experience with CRM Systems (Salesforce, FinancialForce, NetSuite, a plus but not required)
  • Strong communication skills and team-driven focus is essential
  • Bachelor's degree or equivalent experience.

Benefits

  • Health insurance
  • Flexible work arrangements

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