Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you! Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children. Step Up For Students offers an excellent benefits package: SUFS Total Rewards Medical - HSA/FSA - Dental - Vision Company Paid Disability - Life Insurance 401K Match - Tuition Reimbursement Generous Time off Policy - Professional Development Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential. Our culture is rooted in two core values: - Everyone is an asset - Every event is an improvement opportunity These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work. The Human Resources Generalist is responsible for administering a wide range of human resources activities within the HR department. This role serves as a comprehensive resource in HRMS, Employee Experience, Policies and Compliance, as well as Compensation and Benefits. As the subject matter expert, the Human Resources Generalist plays a critical role in supporting the HR department and ensuring seamless operation of HR processes. In addition, this role involves collaborating closely with managers and employees to deliver comprehensive technical HR support and guidance. Location: Remote (United States) Key Responsibilities: Employee Experience: - Analyze data and metrics to develop recommendations for positive employee relations and engagement strategies. - Provide guidance and counsel to managers and employees on employee relations issues and workplace practices. - Conduct investigations, document employee complaints and disciplinary processes, and facilitate corrective actions as needed. - Assist in developing and executing employee reward and recognition programs, activities, and events. - Stay updated on employee relations trends, regulations, and legal requirements. - Oversee offboarding procedures to ensure timely and effective exits for departing employees. - Conduct exit interviews, prepare analyses, and provide recommendations to leadership based on identified trends. HRMS & People Analytics: - Architect and administer security protocols and user profiles to ensure appropriate information is shared with the appropriate parties, maintaining checks and balances. - Perform customer service and help desk functions by answering employee requests and questions about system access and available information. - Develop and generate reports for key metrics, trends, analytics and ad hoc that help drive visibility, performance, and insights. - Maintain accurate and up-to-date employee records, maintaining data integrity of the HRMS. Policies and Compliance: - Provide guidance and support to employees regarding HR policies, procedures, and practices. - Contribute expertise to the development and implementation of HR policies and procedures. - Ensure compliance with labor laws and regulations by staying updated on changes and advising management on necessary actions. - Maintain human resources policies and procedures, including the employee handbook ensuring compliance with relevant employment regulations and updating documents as required. - Conduct regular internal audits on regulated practices and report findings, making corrections as necessary and maintaining reports for recordkeeping. Compensation and Benefits Administration: - Support in administering employee benefits programs, including health insurance, retirement plans, and other voluntary benefits. - Collaborate with benefits providers, insurance carriers, and vendors for accurate and timely administration of benefits. - Process benefits-related documentation, claims, and transactions in compliance with regulations and company policies. - Assist employees with benefits enrollment, changes, and inquiries, offering guidance on plan options and coverage. - Conduct benefits orientations, training sessions, and communications to educate employees on available benefits programs. - Manage workers compensation claims from initiation to closure. Assist in maintaining compensation databases, records, and documentation. - Support in the preparation of compensation reports, analyses, and recommendations for management. - Conduct job evaluations, market research, and benchmarking to determine competitive pay ranges. - Performs other duties as assigned. Qualifications: - BA/BS degree in Human Resources or related field. - Must possess a minimum of three (3) to five (5)+ years in any combination of experience including education that demonstrates a commanding knowledge of Human Resources. - Proficient in various aspects of HR operations, strategies, benefits, compensation, employee relations, and Labor and Employment Laws. - Proficiency in MS Office applications. - Proficiency in HR software and databases. You’ll Stand Out If You Have: - SHRM-CP/SHRM-SCP or PHR/SPHR. - Experience with Ceridian Dayforce. Key Competencies: - Strong Cognitive Emotional Management (CEM) skills - Strong organizational and time management skills. - Excellent communication and interpersonal skills. - Strong attention to detail and accuracy. - Proactive and independent with the ability to take initiative. - Strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information. Interview Process: - Veriff Identity Verification - Recruiter Video Interview - Video Interview with Manager, Compensation & Benefits - Final Video Interview with Director, HR Operations Why you’ll love working here: - Award-Winning Culture: We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged. - Comprehensive Benefits: Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future. - Flexibility & Work-Life Harmony: Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. - Growth & Development: From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. - Supportive Professional Environment: Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work. Working Conditions and Equipment Use: - Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions. - Valid driver license with proof of insurance. - Must be able to lift up to fifteen (15) pounds. - Frequent use of office machines to include telephone, computer, and printer. Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.

• You act as a trusted sparring partner for our teams while also taking on the role of a program manager to design and continuously improve a best‑in‑class Employee Experience. • You establish regular rituals with leaders and team members to build trusting relationships and become the primary point of contact for the teams. • With a deep understanding of the groups you support, you guide teams across the entire employee lifecycle (onboarding, 3‑ and 6‑month check‑ins, performance reviews, compensation cycles, internal transfers, offboarding, etc.). • You advise leaders on organization design, individual performance, promotions and compensation. • You support employees on topics such as learning & development, career paths and personal growth. • You act as the interface for internal communications within your area of responsibility, ensure compliance with existing policies and proactively introduce new HR processes and our company culture into the organization to strengthen employee engagement. • You actively contribute to projects along the People team roadmap. • You develop and own robust data analyses and reporting, aligned with business needs, to make the effectiveness of programs and processes measurable.

• Establish trusted relationships with managers and teams as the primary HR point of contact • Support teams throughout the employee lifecycle: onboarding, feedback, performance reviews, compensation reviews, etc. • Advise people managers on organizational design and performance evaluations • Guide employees on learning and development opportunities • Contribute to HR processes and company culture to maximize retention • Participate in People team roadmap projects and run data analysis on programs

• Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee engagement. • Act as an independent, confidential resource providing clients with analysis of facts, conclusions, and recommendations in response to internal and external employee concerns. • Provide guidance, consultation and coaching to management and HR Business Partners on sensitive work-related issues including conflict resolution, performance management, interpretation of company policy, culture, and values. • Work closely with the People Strategic Advising team to deliver recommendation that may include coaching, training, and/or corrective action. • Maintain a strategic partnership with Compliance, Legal, People Strategies and management to ensure alignment with Blue Cross NC’s culture. • Will navigate a number of different technologies and a significant amount of documentation for record keeping. • Maintain a strict standard of confidentiality and empathetic approach in handling company sensitive information, reports, and correspondence. • Focus on Blue Cross NC’s efforts to expand beyond the borders of North Carolina by reviewing legislature, notifying departments of any statutory changes to federal or state labor and/or employment laws, and ensuring company-wide compliance. • Partner with the Ethics team in conducting internal workplace investigations.