• You act as a trusted sparring partner for our teams while also taking on the role of a program manager to design and continuously improve a best‑in‑class Employee Experience. • You establish regular rituals with leaders and team members to build trusting relationships and become the primary point of contact for the teams. • With a deep understanding of the groups you support, you guide teams across the entire employee lifecycle (onboarding, 3‑ and 6‑month check‑ins, performance reviews, compensation cycles, internal transfers, offboarding, etc.). • You advise leaders on organization design, individual performance, promotions and compensation. • You support employees on topics such as learning & development, career paths and personal growth. • You act as the interface for internal communications within your area of responsibility, ensure compliance with existing policies and proactively introduce new HR processes and our company culture into the organization to strengthen employee engagement. • You actively contribute to projects along the People team roadmap. • You develop and own robust data analyses and reporting, aligned with business needs, to make the effectiveness of programs and processes measurable.

• Establish trusted relationships with managers and teams as the primary HR point of contact • Support teams throughout the employee lifecycle: onboarding, feedback, performance reviews, compensation reviews, etc. • Advise people managers on organizational design and performance evaluations • Guide employees on learning and development opportunities • Contribute to HR processes and company culture to maximize retention • Participate in People team roadmap projects and run data analysis on programs

• Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee engagement. • Act as an independent, confidential resource providing clients with analysis of facts, conclusions, and recommendations in response to internal and external employee concerns. • Provide guidance, consultation and coaching to management and HR Business Partners on sensitive work-related issues including conflict resolution, performance management, interpretation of company policy, culture, and values. • Work closely with the People Strategic Advising team to deliver recommendation that may include coaching, training, and/or corrective action. • Maintain a strategic partnership with Compliance, Legal, People Strategies and management to ensure alignment with Blue Cross NC’s culture. • Will navigate a number of different technologies and a significant amount of documentation for record keeping. • Maintain a strict standard of confidentiality and empathetic approach in handling company sensitive information, reports, and correspondence. • Focus on Blue Cross NC’s efforts to expand beyond the borders of North Carolina by reviewing legislature, notifying departments of any statutory changes to federal or state labor and/or employment laws, and ensuring company-wide compliance. • Partner with the Ethics team in conducting internal workplace investigations.

Overview Are you on the hunt for a meaningful internship where you can dive into hands-on experiences with a company that prioritizes its employees? Look to Hyland! As an intern, you'll collaborate with various departments, tackle projects, develop new skills, expand your professional connections, and become an integral part of our amazing team. Explore the inner workings of a large, award-winning software company while advancing your expertise and career growth. We value our customers and employees alike and will help you reach your full potential no matter where you are in the world. An internship at Hyland marks the beginning of your journey toward future success. Come explore what we have to offer! This position will be remote in EST or CST Responsibilities The intern will support the planning, coordination, and documentation of projects from initiation through closure, helping ensure work is completed on time and within defined scope. This role is designed to build foundational project management, HR operations, compliance, and payroll knowledge while operating within established processes and appropriate risk boundaries. Project Coordination & Execution - Support project coordination activities, including scheduling meetings, sending calendar invites, preparing agendas, documenting notes, generating AI‑assisted summaries, and following up on action items. - Assist with maintaining project trackers, RAID logs, task lists, and timelines. - Collaborate with project managers and business analysts to complete assigned project tasks and deliverables. - Participate in team meetings and contribute to discussions, updates, and assigned action items. Documentation & Reporting - Maintain and update project documentation and templates (e.g., project charters, plans, RACI matrices, communication plans, milestone or status reports). - Draft sponsor‑level status updates using project notes, boards, or tools for manager review prior to distribution. - Compile, analyze, and organize information to support reports, presentations, proposals, and other project artifacts. - Ensure accurate, organized, and up‑to‑date documentation for all assigned projects. Data, Tools & Analysis - Use department‑specific software, project management tools, HR systems, and approved AI‑enabled tools to complete assignments. - Prepare and clean Gantt charts, track milestones, and assist with generating simple dashboards or summary views. - Enter and maintain progress data within project management tools or HR systems, as applicable. Compliance & Payroll Administrative Support - Provide general administrative support to compliance and payroll activities under the direction of HR Operations leaders. - Assist with compiling, organizing, and validating documentation used for payroll processing, audits, or compliance reviews (e.g., checklists, trackers, support files). - Support data collection and reconciliation activities (e.g., employee lists, effective dates, change logs) for payroll or compliance reporting. - Help maintain compliance calendars, trackers, and reminders (e.g., filing deadlines, certifications, policy acknowledgements). - Assist with preparing draft communications, templates, or reference materials related to payroll or compliance processes for review. - Maintain confidentiality and follow strict data privacy, security, and access controls at all times; interns will not approve, submit, or process payroll or regulatory filings. Training, Onboarding & Process Support - Coordinate logistics for training and onboarding activities, including room or Zoom bookings, participant lists, reminders, attendance tracking, post‑session surveys, and materials organization. - Assist with documenting “as‑is” processes through stakeholder interviews and basic process maps or flowcharts. - Support the development of draft “to‑be” process flows under guidance from project or functional leads. Professional Development & Standards - Engage with peers and team members to build knowledge and understanding of Hyland’s HR, compliance, payroll, and project delivery practices. - Complete assignments as directed while following established team standards, processes, and best practices. - Comply with all corporate and departmental policies, including privacy and data security requirements, such as Hyland’s Information Systems Security Policy. Basic Qualifications - Currently enrolled in an accredited educational institution. - Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook). - Strong responsiveness to department needs, demonstrated by timely and high‑quality work. - Excellent interpersonal skills, with the ability to build rapport and maintain professionalism with internal and external partners. - Strong written and verbal communication skills, demonstrating professionalism, discretion, and tact. - High attention to detail and accuracy. - Ability to identify, prioritize, and complete tasks independently with a sense of urgency and ownership. - Demonstrated commitment to high personal work standards and accountability. - Proven ability to handle sensitive or confidential information with discretion. - Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the role.