If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. From a senior position, and under very limited supervision, functions as a member of various multi-disciplinary teams with complex assignments in Clinical and Business Information Technologies. Demonstrates expert analytical skills and extensive clinical and business knowledge with expertise in one or more of these areas. Independently designs, configures, develops, enhances, and tests complete systems of complex Information Technology systems using various tools in support of business and clinical operations. Other responsibilities include documentation, training other analysts and super users, and coordination of hardware installation and support. Takes initiative and exercises independent judgment to resolve urgent problems. Acts with broad authority when necessary to resolve emergencies. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview From a senior position, and under very limited supervision, functions as a member of various multi-disciplinary teams with complex assignments in Clinical and Business Information Technologies. Demonstrates expert analytical skills and extensive clinical and business knowledge with expertise in one or more of these areas. Independently designs, configures, develops, enhances, and tests complete systems of complex Information Technology systems using various tools in support of business and clinical operations. Other responsibilities include documentation, training other analysts and super users, and coordination of hardware installation and support. Takes initiative and exercises independent judgment to resolve urgent problems. Acts with broad authority when necessary to resolve emergencies. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do - Identifies and plans for current and future Customer requirements. Analyzes complex business and technical problems. - Designs, develops, tests and documents complex custom application software or directs these activities when necessary. - Pro-actively reviews, recommends and implements data security, integrity, backup and recovery procedures for entire systems. - Responds on a 7/24 on-call basis to application and Customer problems; ensures that any problem within his/her ability to correct is addressed in a timely and professional manner. Education/Formal Training Requirements - Required - Bachelor's Degree Computer sciences - Preferred - Associates Degree - Preferred - Bachelor's Degree Business Administration/Management - Preferred - Bachelor's Degree Healthcare - Preferred - High School Diploma or Equivalent Work Experience Requirements - Required - Computer programming 3-5 years - Required - Information Technology 7-9 years Licenses and Certifications Requirements - Required - Prelude Certification - EPIC Systems Corporation - Preferred - Epic Dorothy Certification - EPIC Systems Corporation - Preferred - Epic Haiku Certification - EPIC Systems Corporation - Preferred - HIM Deficiency Tracking - EPIC Systems Corporation - Preferred - Epic MyChart Certification - EPIC Systems Corporation - Preferred - Referrals and Authorizations Certification - EPIC Systems Corporation - Preferred - Epicare Ambulatory Certification - EPIC Systems Corporation - Preferred - Patient Access Principal Trainer - EPIC Systems Corporation - Preferred - Epic Care Everywhere Certification - EPIC Systems Corporation - Preferred - Epic Phoenix Certification - EPIC Systems Corporation - Preferred - HIM Hospital Coding - EPIC Systems Corporation - Preferred - Epic MyChart Care Companion Certification - EPIC Systems Corporation - Preferred - Charge Router - EPIC Systems Corporation - Preferred - Epic Dermatology Certification - EPIC Systems Corporation - Preferred - Security - EPIC Systems Corporation - Preferred - Epic Compass Rose Certification - EPIC Systems Corporation - Preferred - Epic Kaleidoscope Certification - EPIC Systems Corporation - Preferred - Epic Healthy Planet Certification - EPIC Systems Corporation - Preferred - Resolute Hospital Billing - EPIC Systems Corporation - Preferred - EPIC Bones Certification - EPIC Systems Corporation - Preferred - Identity - EPIC Systems Corporation - Preferred - Cadence Certification - EPIC Systems Corporation - Preferred - Epic MyChart Bedside Certification - EPIC Systems Corporation - Preferred - Grand Central Certification - EPIC Systems Corporation - Preferred - Cogito - EPIC Systems Corporation - Preferred - Epic Comfort Certification - EPIC Systems Corporation - Preferred - HIM Release of Information - EPIC Systems Corporation - Preferred - Epic Wound Care Certification - EPIC Systems Corporation - Preferred - Epic Welcome - EPIC Systems Corporation - Preferred - Real Time Eligibility Certifications - EPIC Systems Corporation - Preferred - Clinical Informatics Certification - EPIC Systems Corporation - Preferred - Resolute Professional Billing Claims and Electronic Remittance Administration - EPIC Systems Corporation - Preferred - Data Courier Mover Badge - EPIC Systems Corporation Knowledge, Skills and Abilities - Ability to understand technical manuals, software specifications, hardware principals and operations, and systems software operations. - Ability to relate to other members of the organization. - Knowledge of two or more applicable micro computer and/or mainframe computer application development tools. - Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate. Typical mediums of communication include face-to-face dialog, telephone, memos, and electronic mail. - Ability to read and understand on-line help, technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation. - Demonstrated ability to work independently, lead others, and to consistently exercise sound judgment and initiative in a wide range of circumstances. Supervision Provided by this Position - Acts as resource for junior Associates or external consultants, answering questions, researching issues, and resolving problems. Physical Demands - Subject to call back at all times. Ability to travel to any area of the organization, both local and remote as needed. Must provide own transportation. - Subject to standard office working conditions with intermittent exposure to noisy computer equipment. - Required to sit for extended periods. - Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate. Typical mediums of communication include face-to-face dialog, telephone, memos, and electronic mail. - Ability to interpret equipment status indicators to determine appropriate operating condition. Indicators may include visual and/or auditory techniques or cues. - Ability to read and understand technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation. - Ability to work varying hours due to the accessibility of individuals or equipment involved in different projects, the need to minimize system downtime or user interruption, or to recover from hardware or software failures. - Will occasionally experience stressful working conditions due to tight project schedules and hardware or software problems. - Ability to occasionally lift and/or move equipment up to 25 pounds without assistance. Must occasionally lift and/or move equipment up to 40 pounds with assistance. - Ability to occasionally crouch, kneel, bend and/or crawl to access, inspect, connect, position or perform other operations on equipment. Some locations, such as user or equipment locations, may present very close quarters. - Ability to occasionally use small hand tools and be able to manipulate small equipment components such as screws, nuts, or other fastening devices as usually found on computer equipment. - Subject to regular periods of repetitive hand motion in the operation of computer terminals and other equipment. Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

• Analyze and document the current People technology landscape, including systems of record, workflow platforms, intelligence services, and experience layers. • Partner with PPL leadership to develop and refine a multi‑year PPL tech stack strategy and roadmap aligned to enterprise architecture and People strategy. • Define capability‑based frameworks to guide buy, build, and extend decisions across HR systems. • Identify fragmentation, redundancy, governance gaps, and opportunities for consolidation or intentional differentiation. • Produce executive‑ready artifacts (maps, decision frameworks, roadmaps) to support alignment with PPL LT and cross‑functional partners. • Act as a strategic partner to Solution Design and Product teams, without owning engineering delivery.

• Provides technical support and performs system administration and maintenance activities to support the Energy Management System (EMS) and its ancillary systems and applications. • Participates in planning and evaluating the impact of system modifications and maintenance activities to Company’s grid operations. • Maximizes EMS uptime and mitigates system failures. • Analyzes user requirements, procedures, and problems to automate or improve EMS. • Primarily responsible for support, system administration, and maintenance of the EMS upgrade systems through the various testing cycles. • Responsible for the integration of various EMS applications, monitoring, and regular maintenance. • Performs various kinds of structured/unstructured testing and logs defects in the defect tracking tool. • Works closely with the business lead, project manager and technical lead by providing timely updates and feedback. • Works closely with the EMS vendor and Company’s GMS development teams to reproduce defects and test the fixes. • Works closely with the GMS Applications Engineering teams to get the defect fixes, releases installed across various testing environments.

Title: Senior Computer Systems Engineer/Architect – Office 365 Location: Anywhere in US - Telework  Terms: Full-Time/Permanent Clearance: All qualified applicants must be able to pass a federal background check; Must be able to obtain a Public Trust High Risk Travel: 0-10% RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people firsts, and providing a flexible work environment, our employees have higher moral, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority. Position Summary RIVA is seeking a Senior Computer Systems Engineer/Architect to serve as the senior Microsoft O365 Engineer/Architect to ensure effective and efficient management of O365 services the Health and Human Services Office of the Inspector General (HHS-OIG) environment. The Senior Engineer/Architect will successfully maintain O365 services in an enterprise-level environment, supporting the Information Technology Service Desk and Engineering Support program for a Contract at U. S. Department of Health and Human Services. Responsibilities: The Senior Computer Systems Engineer/Architect will provide thought leadership and initiative to drive consistent performance and timely improvements to the O365 environment. You will be joining a forward-thinking, innovative team that is responsible for building and overseeing public and private servers and network infrastructure in a way that supports key business objectives. The SME Computer Systems Engineer/Architect will: - Successfully maintain Office 365 services such as Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business to meet organizational needs. - Proficiently handle Office 365 tenant administration tasks including user and group management, license assignment and management, security and compliance settings, and service health monitoring. - Facilitate the deployment of M365 Copilot including putting in place prerequisites, creating a pilot phase that leads to a broader deployment - Successfully lead communication efforts regarding updates and enhancements to Office 365 services, ensuring that all users and stakeholders are fully informed of new features, benefits, and potential impacts. - Expertly manage and oversee the implementation of Microsoft Purview to enhance data governance and compliance across the organization. This includes setting up and maintaining Data Loss Prevention (DLP) policies, configuring sensitivity labels for data classification and protection, and supporting legal and compliance teams by creating efficient eDiscovery searches. - Seamless Identity Management Integration: Ensure smooth integration of Office 365 with Azure Active Directory (AAD), further enhance Single Sign-On (SSO) password less configurations, manage directory synchronization, and enforce multi-factor authentication (MFA). Also create and update conditional access policies to maintain highest level of security. - Implement and enforce security best practices within Office 365 environments, including data encryption, and configuration of advanced security features like Data Loss Prevention (DLP) and Information Rights Management (IRM). - Utilize PowerShell scripting to automate administrative tasks, manage Office 365 services, and integrate with Microsoft Graph API for programmatic access to data and services, thereby increasing operational efficiency. - Support app developers and users in the usage of Power Platform components including Power Apps, Power Automate, Power BI, and Power Virtual Agents enhancing productivity and collaboration within the organization. - Develop governance policies and implement Center of Excellence (COE). - Demonstrate expertise in Microsoft Intune for cloud-based mobile device management (MDM) and mobile application management (MAM), effectively managing and securing mobile devices, enforcing policies, deploying applications, and safeguarding corporate data. - Develop and maintain technical documentation including methods of procedure, SOPs, and technical diagrams. Required Qualifications: To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: - 6 years of experience with a Bachelor’s; 4 years of experience with Masters. - Expertise Microsoft Office 365 including but not limited to: - Exchange Online (email and calendaring) - SharePoint Online (document management and collaboration) - Microsoft Teams (chat, meetings, and collaboration) - OneDrive for Business (file storage and sharing) - User and group management - License assignment and management - Security and compliance settings - Service health monitoring and troubleshooting - Strong demonstrated experience in the following: - Identity Management - Azure Active Directory (AAD) integration with Office 365 - Single Sign-On (SSO) configurations using AAD or third-party identity providers - Directory synchronization using Azure AD Connect or similar tools - Multi-factor authentication (MFA) and conditional access policies - Microsoft Defender & Purview - Security best practices for securing Office 365 environments - Data encryption and protection mechanisms - Compliance features such as retention policies, legal hold, and audit logging - Configuration of advanced features such as Data Loss Prevention (DLP), Information Rights Management (IRM), and eDiscovery. - Microsoft Power Platform, including support of custom business applications, workflows, and reports using these tools: - Power Apps - Power Automate - Power BI - Power Virtual Agents - Automation and Scripting (PowerShell); automating administrative tasks and managing Office 365 services, including: - PowerShell cmdlets for Office 365 administration - Scripting tasks such as user provisioning, license management, and configuration changes - Integration with Microsoft Graph API for programmatic access to Office 365 data and services - Intune, including managing and securing mobile devices, enforcing policies, deploying applications, and protecting corporate data on devices. - Excellent problem-solving capabilities and can thrive in a fast-paced work environment. - Strong communication skills with the willingness to collaborate with cross-functional departments and teams. - Ability to obtain a Public Trust Clearance Desired Qualifications: - Master’s degree in IT, or a related field. - Microsoft O365 Certification. Education/Certification Required: - 6+ years’ experience in a similar role. Bachelor’s degree required, Master’s degree preferred. - U.S. Citizenship or have been a permanent resident for more than 3 years. - Must be able to achieve a Public Trust clearance/position of trust. RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or any protect class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.